We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
On time, efficient and very professional, also extremely cost effective
05/07/17 by Customer Jay
Absolutely great! Thanks.
05/07/17 by Amina
It was easy to book online and had a good experience dropping off in convenient location. The job was done efficiently but I would have liked more communication with tracking information.
05/07/17 by Nicki Hilton
perfect as usual. Thanks
04/07/17 by Joseph
Total unacceptable experience, waited all day for collection and DX service never turned up and I never got a message to tell me they will not come. Wasted a whole day waiting, will never use again.
04/07/17 by banji johnson
Been using for the last year, never had any issue, easy to use site, would highly recommend.
04/07/17 by Mr Pio Cayuela
Great service, would happily use them again. Collection as planned and delivered swiftly.
04/07/17 by st brice
did the job good
04/07/17 by Customer
Seems to be OK
04/07/17 by Customer
The parcel were due to be picked up on Tuesday 27th June but it didnt get picked up until Thursday, I paid for a 2 day delivery it arrived today.
04/07/17 by Linda Geary
Easy to use. Good quick delivery
04/07/17 by Mark S
Always received cheapest rates on Parcelmonkey. Good & an easy way to compare various rates & shipping service options
04/07/17 by Amrit
My receiver was charged almost £50 in the customs (the same value of the items that I sent) although I responsibly fulfilled the required documents. In all that process I did not receive any notification nor email from the company warning or explaining me such charges. I still do not know why he was charged. The money was required by the carrier in the country of reception that I never hired.
04/07/17 by Francisco Trincado
booked a parcel on a 4-5 day service and still 10 days in and not delivered . no human to speak to just message service . just what people dont want when they have a problem
04/07/17 by big wheelies
Our Response: Hello,
Sorry to hear this.
Having checked your order, the tracking is showing it hasnt been collected. Please contact us via your Parcel Monkey account so we can organise another collection for you.
Kind regards,
Mike
Good easy service form parcel monkey, its a shame parcel force ket the whole experience down buy looking my parcel.
04/07/17 by Luke Hancock
Brilliant service, saved £s
04/07/17 by Diane
I choose Parcel Force 3 days delivery... it took 5 days, the same as cheaper DPD last time i use it.
03/07/17 by Customer
Intuitive website with a good low cost selection of services.
03/07/17 by JMG
Easy, fast and efficient service.
03/07/17 by MR D CAMERON
Excellent product, must have excellent computer/ IT management
03/07/17 by Customer
Ive used Parcel Monkey many times, and only ever had one issue with a non collection. Overall the service works very well and is simple to use.
03/07/17 by Customer
First class service with tracking and friendly collection postman.
03/07/17 by Elizabeth
Not ever having used the site before found it easily navigable with all the options clearly explained .The only criticism being if one opts for a different separate courier then a brand new web form is required. Actually this is the first time I have had to return a parcel and for its convenience and intuitive manner in which one is guided through the process thought it to be top notch.
03/07/17 by Jeff Thomas
No problems with this shipment.
03/07/17 by Customer
Brilliant service .Fast and very reasonable price. Highly recommend
03/07/17 by per
Cheap and reliable!
03/07/17 by Lisa Brown
Very good, again
03/07/17 by Customer
Parcel not delivered, return back saying address not sufficient, why accept the address in first place if not sufficient but anyway address is complete now sent with royal mail same address.
03/07/17 by Ali ahmed
They put wrong label on my parcel resulting in me traveling near on 65 miles to another courier
03/07/17 by Chris Wisher
Excellent service and much more reasonable than other companies for deliveries abroad. The only difficulty was tracking as it wasnt accurate.
03/07/17 by Dijana
no fuss service at a comptetive rate
03/07/17 by new client
Just received an additional charge stating that our parcel is 4 times the weight. We weighed the parcel prior to dispatch and have checked our scales since, sent an email disputing the additional charge but still waiting for a response.
03/07/17 by Customer
Brilliant ????
03/07/17 by An
Easy to book next day, arrived within the stated time frame - 10/10 would use again!
03/07/17 by Customer
Terrible. My bicycle wasnt shipped London to Edinburgh for a race. 48 hour shipping service - it is 8 days, 6 of those business days and my bicycle has still not arrived. The cucstomer service leave a lot to be desired, I have yet to receive a concrete answer as to when my bicycle will arrive at its destination. I am due to leave the UK in the next day, a point that seems to ignored by the customer service people/computer bots. There is no number to phone to enquire, only online communications.
03/07/17 by Andrew
Our Response: Hello Andrew,
Really sorry to hear about this.
We have contacted the carrier to see what the issue is here and to provide us with more information on this. As soon as they come back to us, we will contact you directly via your Parcel Monkey account.
Please do accept our sincere apologies on behalf of the carrier.
Kind regards,
Mike
Fantastic cheap,swift reliable service. Highly recommend.
03/07/17 by Mrs Branco
no probs at all...was quick also...recommended.
03/07/17 by Lee wilkinson
The collection service didnt work. Husband was at home so I think the bell was not rung. Husband had to take the parcel almost 10 miles to the Royal Mail mail hub to start the process.
02/07/17 by Jean McEwan
Perfect, only 2 days to arrive in France from the U.K. !!
02/07/17 by Customer
The parcel didnt arrive as rescheduled (on a Saturday). Called customer service, they said theyd get it to me on the following day (Sunday, or Monday at the latest). The parcel didnt arrive neither on Sunday nor on Monday. Called customer service again on Monday, the lady asked me if I had paid the Sunday delivery fee (you see, for a redelivery her colleague offered me to compensate for their Saturday mix-up earlier). Also sounded like she was diligently reading from a script rather than putting any effort in trying to solve my query. So all in all, they didnt deliver as scheduled on a Saturday, then neither on Sunday or Monday as agreed, and when I decided to let it slide and asked to redeliver AGAIN on the following Saturday, they insisted I paid a £12 fee. This has been awful. Such disrespect and carelessness Ive never encountered with any company before, ever. Very worthy of the 1 star rating indeed: "Bad - unacceptable experience, unreasonable and rude conduct".
02/07/17 by Customer
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