We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Everything was very easy, from very first moment to the last.
This was my first time posting a parcel from Northern Irland to Spain. Getting information was very clear, and posting the parcel very convenient ( closet post ofice from home), and the tracking information was great!.... the parcel arrived at home
In only 3 days!..... and cheap! GREAT WORK ! Ill use Parcel Monkey again !
24/07/17 by Milagros Gutiérrez Montiel
Great service
24/07/17 by Amanda Napier
Easy to set up and use.
24/07/17 by Samantha Godfrey
Very good job and fast delivery. Thanks
24/07/17 by Customer
Perfect service ,I am so happy no comments
24/07/17 by Customer
Package wasnt delivered (I was never notified of it getting lost in the depot) and claim is taking ages. Can you please help? PM5535381
24/07/17 by Customer
Our Response: Dear Customer,
Sorry to hear about the delay. The carrier hasnt declared this as lost.
Please provide the details requested in the support thread to further aid the carrier.
Apologies for the delay and any inconvenience this may cause you.
Kind regards,
Mike
Worked well although I struggled with booking procedure I needed help on the computer and I would have been helpful to speak to a human. Pick up and delivery was very good.
24/07/17 by Dorothy
Excellent service
24/07/17 by Matteo Cocco
Used parcel monkey to get a Saturday delivery from parcel force. Lets say I wont be using them again they were rude unhelpful and not one apology. Ive asked for a full refund but never had a reply terrible customer service to say the least they told me my parcel had been left at the sorting centers had to wait 3 days longer than I needed. So if someone from parcel monkey reads this Id like a reply to my email I sent about a refund.
24/07/17 by Lk
Our Response: Dear Customer,
Thanks for taking the time to leave a review.
Can we please ask you to contact us regarding your order as we have checked the order number and have received no contact from yourself.
Apologies for any inconvenience caused by the carrier.
Kind regards,
Mike
2 & 1/2 days Melbourne to Cornwall UK WOW!!!
24/07/17 by Col Evans
I arranged for a next day parcel collection (to be delivered to a person I sold a buggy too) via ParcelMonkey on the 17th July. I was expecting the collection to take place on the 18th, and ended up waiting the whole day (8am-6pm) for nothing. I have messaged the ParcelMonkey expecting to hear explanations, all I was given was we are sorry and information that the collection will take place the next day...long story short, I wasted 3days! I finally managed to phone the actual courier company, who ParcelMonkey were arranging the pick up with, where they informed me that ...consignment for collection came onto our system on the 20/07/17 ready for collection today 21/07/17. Which means ParselMonkey team lied to me about the collection dates before that date and I wasted my days for nothing!!! Yet again, the parcel wasnt collected! Im hugely disappointed and stressed since Im now in a hard situation due to complaints Ive received from my buyer! IM STILL WAITING!!!
24/07/17 by Dorota Ebert
All went well web page is easy to navigate and found really good price for delivery
23/07/17 by Customer
Very good service from collection to delivery.
10kg parcel from UK to France in less than 48hours.
Beat that.
23/07/17 by Mr RJ M
Great delivery time, this is the 2nd time ive used Parcel Monkey in a month,
Both collected when promised and delivered to France in 3 days.
23/07/17 by Customer
Fantastic , quick delivery , brilliant price , will definately use again. Highly recommended.
23/07/17 by Customer
Excellent... i would recommend this company to enyone! The items was collected and delivered in time so I would be glad to use them again
23/07/17 by Silviu
i always use parcel monkey to send parcels from England to spain and find them speedy, honest and reliable
23/07/17 by Customer
Great prices, easy to use. Thanks a lot!
23/07/17 by craig paton
Brilliant service and a great price. Highly recommend.
23/07/17 by A Black
Very good service
23/07/17 by Customer
As usual excellent service
23/07/17 by Monica Turton
Excellent service
Highly recommended super fast from pick up to drop off 4 day AMAZING
23/07/17 by Mrs MICHELLE JONES-MYERS
Box was picked up on time
And 2 days later in France delivered
22/07/17 by a hartley
Good, safe , timely delivery. Tracking very clear and efficient.
22/07/17 by Happy monkey
Very easy to navigate web site and a super fast service. Very amicable delivery driver too. Will definitely use again.
22/07/17 by chrissie Sheldon
Great service and price. I would have given 5* if there had been notification of the collection time. For instance, a text stating collection would be between 10-12. Deffo use again
22/07/17 by Karen Trueman-Smith
Great and prompt service
22/07/17 by Customer
Parcel was wet on the bottom and contents spilling out
22/07/17 by Customer
nice easy experience,thank you
22/07/17 by Chris
Excellent service
22/07/17 by Customer
Very good service!
22/07/17 by Customer
Excellent service thank you very much
21/07/17 by Customer
Quick and easy to use
21/07/17 by Aran
Shipped a bunch of boxes over the course of one month when relocating from Scotland to Italy (Edinburgh to Rome). Boxes arrived within one week. On one set of boxes there were some issues, resolved quickly with the help of the team. Great service overall, best prices I could find. Definitely would recommend!!
21/07/17 by Customer
The parcel was collected in the date Ive asked but the driver was really rude. Im sorry but the star are just 3, the driver behaviour was really annoying.
21/07/17 by Customer
Good service
21/07/17 by Customer
Very easy to arrange with Parcel Monkey and they did all the organising
21/07/17 by Customer Ann
Good communication at all stages. Collection and delivery when promised. Very competive price.
21/07/17 by Barry of Camber
Parcel Monkey is an easy way to save money when shipping parcels for my eBay sales. Place order online with Parcel Monkey, email a label to print, stick it on the box and drop into post office! easy as that.
21/07/17 by Lee Taylor
Easy to use lots of options, picked one booked paid no problems!!
21/07/17 by Customer
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