We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Parcel Monkey is the best. Affordable and fast
17/06/17 by Customer
Very helpful, reliable & efficient service.wll definitely use again.
17/06/17 by Theresa Brewster
Good service
17/06/17 by Dominic Hughes
Beat everyone else on price ,tracking service was great and delivered on time . Highly recommended
17/06/17 by Customer
All our parcels were damaged in transit and were returned to us as they were rejected at the receiving end. We had no communication from Parcel Monkey, and were alerted to this by the company we were returning them too, and the arrival of the parcels back with us. I am keen to see how Parcel Monkey compensate us for the damage of the goods, and refund of the cost of service. Sending an automated Trust Pilot link before completing a satisfactory customer experience is bad customer service.
17/06/17 by Customer Alison
Delivered as promised for less than thought.
17/06/17 by Customer
Good reliable service especially with royal mail.
16/06/17 by Truth Review
Cant complain about the prompt delivery but trying to get in touch with parcel monkey when on my dashboard it requested that I get in touch was frustrating. No phone numbers were listed and non of the suggested questions on the contact us page were relevant leaving me not knowing if there would be a problem picking up my parcel after the weekend. not being able to speak to a person is reason enough for me not to use them again. Very frustrating
16/06/17 by Kevin Hopkinson
All fine thanks
16/06/17 by Mr THORN
Easy to get pricing, including to outside the UK. Our package was shipped from U.K. to Croatia in the promised timescale.
16/06/17 by A Customer
I would rate parcel monkey and dpd a proper fat zero. I booked a courier service using parcel monkey and I chose DPD. My 2 parcels disappear in the middle.of thin air. I made a formal complaint and it took "dpd" around 28 days to make it official that the parcels.wrre lost. I dont know how its possible to loose 2 parcels that are around 40cm x 40cm so they were not quite small. And because I didnt kept my purchase receipts I.lost nearly £200 that was the value.of the contents. Every time I contacted parcel monkey regarding an update of my claim I got really stupid questions from the assistant. I am very upset because it was nearly £200 in clothes and shoes and it was also a present for my family over seas. I will never use those 2 companys and I dont recommend their services. Incompetent people that loose parcels so no trustworthy.
16/06/17 by Raquel
Very smooth pick up and delivery. Excellent price too.
16/06/17 by Customer
Excellent service
16/06/17 by whitij00
Parcel not collected on the day promised.
16/06/17 by Customer
solved a problem finding suitable carrier
16/06/17 by Mr Colin Gibbon
Cheap rates and great service
16/06/17 by Customer
Our suitcase arrived in Canada in excellent condition in only 7 days. The price was very reasonable and the web-site user friendly. Thank you!! We would absolutely recommend Parcel Monkey to others!
16/06/17 by Judy Bartley
It was very easy to order to order the courier online, the parcel arrived quickly, and was undamage.
16/06/17 by Mr Muir
Website easy to navigate and use. Prefer to use parcel monkey over others - more competitive and user friendly. Have used before and will use again! Very good!!!
15/06/17 by Nina
Competitive Price, Timely delivery and excellent progress report on delivery to recipient for a bulky parcel
15/06/17 by Customer
By going through Parcel Monkey, I actually saved money instead of using Parcel Force even though my parcel was picked up in the UK by Parcel Force!! It was then transferred to Norsk Global who delivered it in the specified time to my consignee in Spain.
I am very pleased with the service and the price quoted by Parcel Monkey
15/06/17 by P. Mahony
Bit confusing for accessing the website for the best deals - cookie needs to be accepted. Otherwise everything went smoothly
15/06/17 by Mr Thurley
Easy to use.
Not as expensive as I thought
efficient
15/06/17 by Brian Spiegelhalter
Excellent service ???????? I am very happy
15/06/17 by Customer
Ordered via Royalmail 24, picked up 3pm deliverd 10ap next day at a good price.
15/06/17 by Zak
Excellent online ordering process, simple and easy to use. Fast and efficient service received on this occasion.
15/06/17 by Customer
I would rate it 0 stars I would rate it 0 stars. Dont trust the other reviews left. This company is so bad its indescribable. Because your parcel is shipped with them you have no control over it and they need to contact the courier, however all they do is sit on their bum all day and do nothing because the shipping company comfirmed that they have never been contacted by them. Dont do it just pay the extra amount to ship it yourself. Trust me you will save yourself nightmares!
15/06/17 by Amr Aly
Quick and efficient service delivered within time scale will defiantly use again
15/06/17 by Miss Kelly Holland
Cheapest that I found.
15/06/17 by Customer
Excellent service, hassle free, easy to use, very cost effective and efficient.
15/06/17 by Mark Hodge
From the collection (very friendly post lady) to delivery. The service was excellent. We have used Parcel Monkey several times and feel confident that our goods are delivered in tact and within a very reasonable timescale.
15/06/17 by Christine Powell
Wonderful service, value for money. I wouldnt hesitate to recommend Parcel Monkey.
14/06/17 by Customer Susan Wykurz
have used them in the past where a parcel was lost and took a while to get compensation sorted but these things happen , just make sure your parcels are well insured . would use and have done again .
14/06/17 by Customer
All great except that Parcel Monkey gives no optional receipt or order form printout for the courier driver to sign. One small extra step like this would have eased my mind, knowing that I at least have proof that the package was collected; in the event of a dispute in delivery.
14/06/17 by Robert
I would rate it 0 stars. Dont trust the other reviews left. This company is so bad its indescribable. Because your parcel is shipped with them you have no control over it and they need to contact the courier, however all they do is sit on their bum all day and do nothing because the shipping company comfirmed that they have never been contacted by them. Dont do it just pay the extra amount to ship it yourself. Trust me you will save yourself nightmares!
14/06/17 by Tessa Spielhofer
Great service, you got my clothes to the Isle of Man in good time.
I would have used you to return them, but I did not have access to a printer to print the consignment page.
Thanks again.
Mark.
14/06/17 by Mark
Strong aluminium casting wrapped in cardboard arrived smashed at both ends ! What the heck could they have done ? Useless claims proceedure, fobbed off 3 times already.
14/06/17 by David Scholes
Excellent service
No problems, fast same day delivery. Sorted a mistake made by FedEx. Top notch company with excellent prices.
14/06/17 by Customer
Fast delivery, tracked online. Perfect! Thank you! Would recommend!
14/06/17 by Jana
Organised parcel collection through Parcel Monkey and they didnt collect! Had to rearrange but very delayed by this point. Probably more ParcelForce at fault than Parcel Monkey but no explanation of why or any offer of further help.
14/06/17 by Collette Gould
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