We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Great service once again from Parcel Monkey. Would recommend them without doubt.
20/06/17 by Hazel
Smooth and easy process. No complaints whatsoever. Thank you :)
20/06/17 by Christa
Impossible to get in touch with.
20/06/17 by Simone Nunziato
Second time user only but must say the service with Parcel Monkey and the carriers used has been exceptional, no fuss no problems whatsoever. Can recommend this service to all and will be using again in the near future.
20/06/17 by Richard Scott
good and prompt service
20/06/17 by Mr. Adrian Pilz
Very good again. Everything went swimmingly well.
20/06/17 by Mr Bathard
Good service, fast delivery, easy procedures. Fares could be a little bit less expensive.
20/06/17 by Customer
Excellent service. We were informed of an hrs slot when the parcel would be collected & it was collected at the start of that hr. The parcel was actually delivered in a shorter time than was expected, bearing in mind that it was going to Europe.
20/06/17 by A. Coulthard
Great service and very competitive
20/06/17 by HECAS
Excellant fast service ! Thank you !
20/06/17 by Customer Simon Gilmartin
Perfect! This was my 4th time to use service and great at always. Delivered in 4-5 days to czech. Would love to use it many many more times
20/06/17 by Sunny
Was picked up from Scotland on Wednesday afternoon and arrived in Switzerland Friday early morning. Very happy with service.
19/06/17 by Customer
Great low cost service. Just had a little issue when booking online - when I entered payment details on the form, the submit button became greyed out, so I had to start the whole process again.
19/06/17 by Calum
All ran smoothly, parcels delivered spot on time and at a good price
19/06/17 by Customer
You lost my parcel you stupid *****s
19/06/17 by Customer
EASY BOOKING AND RELIABLE PICK UP/DELIVERY AS USUAL..
19/06/17 by Allen Cheney
excellent service especially international i am very confident
19/06/17 by david
Great service at a great price
19/06/17 by Sue R
I used Parcel Monkey to send a parcel in Feb 2016. It was supposedly insured and sent via a tracked service but when the courier( Parcel Force) lost my parcel, neither Parcel Monkey or Parcel Force would accept any liability. Both companies offer token customer service with automated responses. Will not be using either Parcel Monkey or Parcel Force ever again.
19/06/17 by Jason
great service! Delivered a 22kg parcel the next day, to Hungary for a really good price. Tracking options available are also good.
19/06/17 by GRAHAM ROSE
Excellent service and price
If you are wanting to ship big items without the big price tag, Parcel monkey are the people to look for
Never had a problem with Parcel monkey
19/06/17 by SoundDept
Yes very pleased with the service.
19/06/17 by CustAndrewomer
This is the second time I have used this service. Its so simple, clear, quick and easy. Will definitely use again
19/06/17 by Jill Reid
Great service,picked up on time at a fraction of the post office cost
19/06/17 by Customer
Perfect service. Definitely cheaper than Royal Mail. Very happy with it
19/06/17 by C.C.
An absolute nightmare. Having paid for next day delivery we ended up having to collect the parcel ourselves from a DX depot near Heathrow 9 days after it was collected. They werent going to deliver it for another 4 days. We are a business and on site all the time. Parcel Monkey still hasnt resolved the matter several days after bringing it to their attention. 2 days after raising a complaint we contacted Parcel Monkey again only to get the following message: "Hello, I have sen a follow up on this matter to our claims department to look further on this again and we will advise you accordingly as soon as we have received any new information. Should you any other concerns, please let us know. Kind regards, Ellen.R " They cant even spell properly or write correct English. Choose a reputable courier company (not DX !), and book directly with them.
19/06/17 by Henry
Shipped from the UK to France & it was very quick and cheap. Found the best deal.
19/06/17 by Abigail Cummings
EFFICIENT RAPID SERVICE WITH THE BEST PRICES HIGHLY RECOMMENDED
19/06/17 by L B Jones
Arrived without any problems and within timescales. Thank you.
18/06/17 by Janet Jenkin
It was easy sending parcel with you.
18/06/17 by Customer FM
Fast and efficient delivery
18/06/17 by Chris Andreou
Absolutely fantastic! Thank you so much!
18/06/17 by Fiona
Parcel Monkey made it very easy for me to book my parcel collection.
It was a very quick online process and also very straight forward.
Gordy (our DPD driver) arrived as arranged to pick up the parcel.
Will use again as prices and service are better than Royal Mail.
Very happy with Parcel Monkey who make the choices very clear.
18/06/17 by Kerri
Brilliant service cheap fast and reliable thank you very much
18/06/17 by Customer
Parcel arrived on time. It was the cheapest price I managed to get and I was able track its location throughout its journey.
18/06/17 by huy
Easy and very convenient at a great price
18/06/17 by Customer
An excellent service, no doubt about it.
18/06/17 by NewToEU Dot Com
Easy to book, picked up on the dy promised, great rate as well. Will use again.
18/06/17 by Lew McAllan
First time I used them and everything was perfect from start to finish.
Excellent
17/06/17 by Rumana
Everything arrived in perfect condition and in few days. I will use it again for sure if needed!
17/06/17 by Customer AV
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