We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Highly recommended. Easy to use, efficient and effective.
15/07/17 by F.J. Beerling. International author
I was very impressed with the competitive cost of sending a heavy parcel to Denmark. The whole process was straightforward and the parcel arrived sooner than expected. I shall definitely use Parcel Monkey again. Roger
15/07/17 by Roger Johnson
Quick, simple, efficient- brilliant from Parcel Monkey
15/07/17 by Richard S
Easy to use & good price.
14/07/17 by P Munro
Ive used Parcel Monkey on numerous occasions and I was happy until recently where the courier they supplied could not another courier on 2 occasions and then kept my money for it..I wouldnt recommend this service as there customer service isnt up to much either..
14/07/17 by Unhappy returning customer
Nice good well-done
14/07/17 by Customer
Nice and easy with a great price. Whats not to like.
14/07/17 by David Swain
Very cheap service because of its bad customer services and no help to customers in their right and jenuine complaints
14/07/17 by Customer
Our first experience, all went well, parcel arrived safely and at a much better price!
14/07/17 by Customer
Everything was fine but the price. I would have given a 5 star if it wasn t for this.
14/07/17 by Nikos
Does what it says
14/07/17 by Graham Taylor
I have received my parcel. I booked it a week ago and have been on the phone to parcelforce twice and 3 times a day trying to get them to pick the parcel up. Eventaully they picked it up yesterday so amexpecting to recive it tomorrow. Please advise when I should expect it. As the service and cost to me in time and phonecalls and from the paarcel collecteer- please issue me a full refund and explain why the service was so appalling? Regard Liz Rollisson UF68288325 colection RM15 6DA & delivery YO26 8JA
14/07/17 by Liz
Our Response: Hello Liz,
Thanks for taking the time to leave a review.
Sorry to hear about the issues caused by the carrier you chose via our quote engine. Please contact us via a support ticket so we can investigate this for you.
Apologies for any inconvenience caused.
Kind regards,
Mike
Arranged for a collection from Sydney, Australia delivering to UK. Parcel was collected on Tuesday, I received a call from DHL in Derby that day confirming reason for import. The parcel was delivered to me on Thursday afternoon with no problems whatsoever. Excellent service.
14/07/17 by Linz
Brilliant service. Go to London just with hand luggage. Shop till I drop....put shopping in boxes (Argos) and most of the time (2 to 3 days) boxes are here before I am. This is much cheaper than suitcase on airline.
Always recommend them
14/07/17 by Customer
Lost my package. Terrible communication
14/07/17 by Customer
Our Response: Dear Customer,
Sorry to hear you have had an issue with your delivery.
We have checked this and the parcel has been delivered.
If you have an issue, please contact us via a support ticket on your Parcel Monkey account.
Kind regards,
Mike
picked up same day. delivered other end of the country 2 days later! exellent
14/07/17 by Vivien Coker
Easy to use, best price and easy to track parcel. Id use again.
14/07/17 by Lucy Neale
Really fast delivery
14/07/17 by Customer
Excellent service
14/07/17 by Customer
i have used parcel monkey for 2-3 years i have never had any problems with any of my parcel they always arrive complete and in the same condition i send them
14/07/17 by GWYNNE COFFEY
Strongly recommended
13/07/17 by Mohammad
Labels easy to print off Parcel collected and delivered as promised. Altogether hassle free!
13/07/17 by Ms Valerie H Cumming
Booked to have a parcel picked up and no one showed up. Parcel monkey dont have a telephone number so I had to argue things out over web chat. After over an hour I found out that their sustems failed to generate a tracking number to odd to the courier and so the courier never bothered to turn up - a days holiday for nothing! Then I was told that they couldnt re-book as it had been over 5 business days (!!!!!!). After a lot of to-ing and fro-I got I find out that that according to them it had been more than 5 business days between me booking the pickup online and having them come out to actually pick up. Even though I actually selected the date - thats doesnt matter. After cancelling this stupid brain of mine realised that it had only been 4 business days. So when I called them up on it and told them that I had based my decision on incorrect info they had given me, their response was "it cancelled now, nothing can be done about it. If you want a collection you will have to re-book". Stay away. The concept of customer service is a myth with these people.
13/07/17 by S.K. Sarma
Perfect recommend
13/07/17 by Customer
Very good and very efficient.
13/07/17 by Georges Patounas
Id never sent a parcel before - not even in a post office - but Id heard friends say theyd used online services to save money. I had to send a large hifi amp for repair, so after a bit of googling came across Parcel Monkey. I purchased a Parcelforce 24 hour collection / delivery for half the price it would have cost from Parcelforce directly. The Parcel Monkey T&Cs are quite scary if you read them (they can change the carrier, for example) and for most items you cant choose an insured option (I had to declare my expensive amp as worthless to proceed with the online purchase). However, for me the end result was identical to a normal Parcelforce collection / delivery, so I have no complaints.
13/07/17 by Russ
you never collected the parcel
13/07/17 by kellaway motorcycles
Easy to use, great prices, convenient and quick delivery.
Very good.
13/07/17 by Paul Sharrard
Very pleased with service
13/07/17 by Customer
It seems like Parcel Monkey is making fun of me! For the second time now (yesterday and today) they told me dpd was coming to another courier at a specific time but no one has ever showed up. Plus I have received emails and texts saying Sorry you were not available. Is it a joke? Yesterday I wasted all my day waiting in and today same thing - the time slot you told me has already passed and again, no one has showed up. I made more than a ticket and they keep saying sorry for the inconvenience but they are doing nothing to let me understand whats going on and to solve my problem. Worse experience ever! THIS IS SERIOUSLY UNACCEPTABLE!
13/07/17 by Nausica Andaloro
First time Ive used this site and will happily return. Great service, parcel was picked up within 1 hour of booking.
13/07/17 by MARK POOLE
If I could give zero stars I would. Services stated 1-2 days delivery. My parcel was not picked up on the day, I have to send more than 10 emails to reschedule pick up for next day which was Friday. The parcel was only delivered on Tuesday - 4 days after the order was placed.
13/07/17 by Customer
Great service, quick & easy & arrived a day early. Great service
13/07/17 by Mrs Warner
Easy to use, good service, and fast delivery.
13/07/17 by Customer
Excellent service!
13/07/17 by Elena
excellent makes a change to use a service that thinks for itself
13/07/17 by Ray Sparks
Delivered my parcel to Lilongwe from London. Great service!!!
12/07/17 by Catherine
5 STAR FROM START TO FINISH
12/07/17 by B Curran
This site makes the whole process of sending a parcel so easy!! I was emailed the date of collection and Parcel was collected on time. Thank you for the great service.
12/07/17 by Laura
Very easy process... thank you.
12/07/17 by Fran
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