We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
quick and no problems
19/07/17 by Nuno
Arrived within the specified time and in good order. Competitive price.
19/07/17 by Disappointed Customer
Very good ser vice
19/07/17 by Customer
Always happy with the service. Can track our parcel and know exactly where its about.
19/07/17 by Rabee
Brilliant service and price
19/07/17 by Angela Arch
Used ParcelMonkey to arrange collection/delivery with Parcelforce. So really, this comment is for Parcelforce. Collection was scheduled for Friday, the 14th of July. Parcel was not collected until today, the 19th of July. No phone call prior to collection to ensure someone was at home for collection time. I hope it gets delivered.. we shall see!
19/07/17 by Customer
Much cheaper than royal mail/post office. Great tracking facility and delivered safely.
19/07/17 by Jo
Terrible service. Parcel lost. No tracking info, no help whatsoever. Parcelmonkey say its Parcelforces problem. Parcelforce say its Parcelmonkeys problem. Shambolic.
19/07/17 by Customer
Booked and expected them to arrive same day as promised by 7pm still no sign of collection. Contacted them via chat mail, blase attitude and they said they had no control over the collection drivers, well sorry why tell me they are comming if you cant gtee it. They said they would book for next day, no apology, just an attitude of tough. At 7.15pm driver arrived to collect. He then arrived the following day at 7.35pm to collect again. A comp,ete collection shambles. Then even though parcel was on 48 hiur deliveru, so should have been delivered on friday, customer did not receive until monday. You get the service you pay for RUBBISH.WILL NEVER USE AGAIN
19/07/17 by Customer E Burling
Fantastic service in the UK. The status updates from DTDC India could be better
19/07/17 by Customer
Booked international box delivery with parcel monkey and had it collected on the same day; I have been constantly notified on the boxs journey. Arrived within 4 working days in Europe.
Great Service
19/07/17 by isabella
Always excellent customer service given. 1st Class and I highly recommend these to anyone.
19/07/17 by Mary Yates
Great service as always, reliable and economical
19/07/17 by M holder
My mother is unhappy at not recieving parcel, the tracking does not clearly state who exactly signed for it Tracking Reference PM_4512472_5573419
19/07/17 by Leon Thomas
Good service
19/07/17 by LP
All paperwork was sent through quickly and efficiently and parcel arrived ahead of schedule.
19/07/17 by Gaye Matthews
One one mi items come in pices..
18/07/17 by Customer
. The cheapest, faster and very good service. Highly recommended.
18/07/17 by shaziraq
Prompt reliable just what one needs when providing a service. Keep up the good work
18/07/17 by Steve
Website straight forward to use but down fall having to wait in all day for collection.
When picking a service you should tell the customer or give the customer a collection time slots if 8-12, 1-4.
18/07/17 by Stephen
Excellent - tracked from the start sent a medium box to the USA from Essex and it got there in 4 days could not fault the service
18/07/17 by Lorraine happy customer
Good price. Collected and delivered as expected.
18/07/17 by CORAL MARTIN
Its absolutely amazing, I do recommend it.
18/07/17 by Halala
Cheap and easy to arrange.
18/07/17 by GP
Parcels not collected for 6 days
18/07/17 by Laser Wire Solutions
Very pleased with service
18/07/17 by Artur Zak
Absolutely disgusted with the service provided by this organisation. They have lost my parcel. No updates on website about the status of the package. The customer service is shambolic and will fob you off with any excuse. How can cowboys like this still be in business in this day and age?
18/07/17 by waj
Took 2 hours to get my label and due to this i couldnt ship on the same day. Annoying especially when they say you get the label within 30 minutes. Decent prices and good communication.
18/07/17 by Customer
Delivery driver did not show up and sent text to say he did, rebooked for same day did not show up again but this time no text, it took me ringing in to find out that he was not going to show, no phonecalls asking to collect, nothing. Then next day when it has been cancelled I get a phone call asking me why I am not answering my buzzer, is it broken? No it is because you were supposed to collect yesterday when I booked the day off and not today when I am back at work. The live help crew were ignorant, rude and gave generic unhelpful answers and then stopped even replying to me completely
18/07/17 by Shane Lambourne
Terrible, still do not have my parcel after over week. I am disapointed
18/07/17 by Lena
I had no problems at all. I would definitely recommend it to anyone. Parcel arrived on time and in the same state as when I dropped it off.
18/07/17 by Customer
Great prices, fast delivery. Not much more i could ask for
18/07/17 by Shiraz
I had used this company a few times without any problems sending my product to various overseas locations. However my most recent shipment was stopped at the airport and deemed unsuitable to be sent. I had to pay £20 to have the parcel returned and am I also being charged the full shipment cost to Dubai of £60 even though it never left the UK. There are better more flexible services on offer who wont just rip you off! My package was non perishable food which I ship all over the UK and the world and have used this same carrier company via a different booking site. Even if the item wasnt suitable for them to carry (which isnt the case) the charges are unacceptable. The carrier even has a food shipping policy..
18/07/17 by James Digva
Yet another perfect hassle delivery
18/07/17 by Customer
No customer service. No number to call and no.answer to online enquiry. My parcel was not delivered even though I had the correct address. On tracking the parcel it never left Southampton. Now I have been asked to pay for it to be delivered to me. The same cost to have the parcel sent to Austria even though it neve4 left Southampton. I am very angry because there is no one to speak with or to explain to me why my parcel wasnt delivered.
18/07/17 by Catherine Makinde
Our Response: Hi Catherine,
Sorry to hear this has been returned.
The reason this was returned is that there was food in the package. Unfortunately, the carrier classes food as a prohibited item and will not carry it, so will return it straight away.
In future, kindly refer to our prohibited items list before sending: https://www.parcelmonkey.co.uk/prohibitedItems.php
If you would like to discuss this further, please contact us via your Parcel Monkey account.
Kind regards,
Mike
Still waiting for 1 of 2 packages to arrive over a week later. Parcel monkey havent bothered to contact me about this.
18/07/17 by Customer
Excellent service. Easy to use website, plenty of options (couriers) to choose from and a big saving compared to using Royal Mail / Parcelforce. No problem recommending
18/07/17 by Gary J
Would use again
18/07/17 by Simon Smith
Excellent service - no issues at all.
18/07/17 by Customer
never disappointed. Parcels to Sweden are always delivered within 5 days. Would highly recommend
18/07/17 by Jane Cliffe
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