We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
We have used pm for a few years now and have not had a reason to change.
Competitive in price with excellent service and backup. Why look anywhere else?
12/06/17 by Penelope Long
Relatively simple process. overall happy. Site could do with a bit more clarity right up front on who will or wont do pickups though.
12/06/17 by Local DIY'er
Do not use this company! They completely have no respect for your items and once they are smashed to pieces, they claim they take no responsibility for them. WARNING DO NOT USE. My items were completely smashed and unrecognizable. I have to ask, what exactly are they doing with the parcels once they collect them???
12/06/17 by Sarah Coldwell
Collected my parcel which was left in the porch without needing a signature. Also as I dont have a printer I hand wrote the return label on outside of package, however, I neednt have bothered as they provide one. Very convenient.
12/06/17 by Rod Lewis
Ver good communication and delivery service
12/06/17 by Val
A little early to rate you, however so far it has been good, with goods being uplifted on time and the first consignment arrived the following day, even though it had been send by the lowest cost choice.
12/06/17 by Leslie Williamson
Excellent service. Our parcel left the UK and was delivered in South Africa within 4 days. Very impressive.
11/06/17 by Cornel Coote
Excellent as always, so easy.
11/06/17 by Mr i nichols
Fast and easy to arrange,good prices.highly recommend.
11/06/17 by fergie 1507
Brilliant service. So much cheaper than any other site Ive tried. Ive already recommended Parcel Monkey to several friends and family.
11/06/17 by Robert Schade
Great service and fast delivery!
11/06/17 by Customer
Fast and efficient delivery service, Will deffo use again ..UK to Spain 30 kilo parcel in 5 days
11/06/17 by Gavin, Mijas Costa
Parcel monkey failed to pick up my parcel on 7th June. I paid for 24 hour delivery. They now say theyll pick it up Monday 12th and deliver on the 13th. So much for 24 hour delivery. Asked for some form of refund and was ignored. Ill be notifying my company not to use Parcel Monkey in the future.
11/06/17 by demoncad71
Efficient service, easy to use and about half the price of other quotes!
11/06/17 by Elaine Moore
I had a large parcel to be delivered as the Post Office would not accept due to size. Parcel Monkey had a solution and at a reasonable cost, they arranged collection (day to suit you) via Parcel Force 48 and delivered within 2 days; also the address label is emailed for printing and attachment to your parcel. All in all, almost a hassle free service.
To improve the service, I would like to see a more efficient collection method (i.e. time slot or am/pm collection) rather than having to wait in all day.
11/06/17 by Peter Butterworth
Very impressed with Parcel Monkey postal service. The whole process was very easy. They sent update emails throughout, so i could track progress. Label printing great, and resulting label right size and clear to read. Collection was good too, only downside was i wasnt given a time slot for collection, just a general email stating collection is due today. A specific time slot would have been helpful. But would certainly use again.
10/06/17 by sarah miles
the job is still not done!!!!
10/06/17 by heidi
Collected promptly delivered extremely quick definitely use again
10/06/17 by Customer
Professional services
Thank you
10/06/17 by Abdul
Brilliant service and so much cheaper.
10/06/17 by Customer
Item damaged in transit
10/06/17 by Customer
Very satisfied with the services, fantastic prices !
10/06/17 by Roberta
I put on notes if recipient not in to leave parcel with neighbour, they regularly sign for and take in parcels. Contents were wooden bed slats, not crown Jewells! Unfortunately note ignored so now no idea when my son will get his parcel, he doesnt have transport so cant go half way across the city to pick up. Pick up service excellent.
10/06/17 by Karen Barnes
no problems at all great service
10/06/17 by matthew. Dhr. frank
Always good. Just wish there was some time schedule
10/06/17 by M Mohr
Very simple and easy
10/06/17 by Customer
Perfect timing and will be happy to use next time
10/06/17 by Customer
Great service and the price was unbeatable. Ill use this service again when I need to send something internationally.
10/06/17 by Carlos
Yes a good service all round Kent to Germany large parcel ,at a cheap price ,would definetly recommend .thanks.
09/06/17 by Paul k
Easy to I use, does what it says on the box!!
09/06/17 by Customer
It was so easy to send a parcel, great communication.
09/06/17 by Richard Howard
Really pleased with service and would recommend to friends and family.....
09/06/17 by diane hetherington
Fast efficient service .My parcel arrived in Italy before the suggested day. I have used parcel monkey several times now and will do so again. Very happy with their service.
09/06/17 by Customer
Very reasonable price but a little complicated as you cannot always get your label right away and not always sure of what to do.
09/06/17 by John Shaw
Paid for 48 hour delivery and wasnt collected in time to be delivered in that time frame.
09/06/17 by Customer
great service
09/06/17 by paul
Bad experience! Its not fault of Parcel Monkey, their customer service done their bit but it the partner carrier company that who let us down which is DX Freight. My item has been rebooked for 4 times collection... Still not collected. I had enough and its getting ridiculous especially every time I was provided with a new shipping label. I asked for a refund and cancelled my order. Rhea
09/06/17 by Rhea Bruna
Great service
09/06/17 by Bronwen
The service was perfect
09/06/17 by SILVIA JIMENEZ
I would use and highly recommend this company again ,service from start to finish was excellent !
From England to Cyprus in less than a week with full up dates .....thank you Parcel Monkey
09/06/17 by Mrs Susan Lawson
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