We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,562 reviews.
Used Parcel Monkey for the first time for collection and delivery of an item bought on eBay. Very cheap compared to quotes from Anyvan and Shiply. Highly recommended.
24/05/17 by Dr B Skinner
Great price and service, prompt collection and delivery highly recommend.
24/05/17 by Claire
Brilliantly! 49 hours delivery time
UK to Germany
Half Ryanairs baggage charge and no hassle.
24/05/17 by john toomey
Always collected and delivered on time. Never had a problem wit Parcelmonkey
24/05/17 by Jack
Excellent, very competitive price, delivered the goods on time thanks
23/05/17 by MR M Jarrett
Excellent and quick
23/05/17 by Customer
The parcel was collected from my home on 10th May 2017 destined for UAE. It arrived in UAE on 12th May 2017 but was held at the local depot from 13th May until it was finally delivered on 21st May 2017. I raised the issue with Parcel Monkey threadid=467651 - Your ParcelMonkey parcel number 15503275043712. I did not get any explanation why the parcel was delayed or where it was, until allegedly there was an attempted delivery on 18th May, with final delivery on 21st May. I see now the log of where has my parcel been, has been changed to exclude the references to held at depot each day from the 13th May. The contents were birthday presents and because of these delays we missed the date!
23/05/17 by Les S
Very poor experience- parcel was supposed to be picked at a certain day where i spent the whole day and home waiting, customer service was rude, finally picked up few days after few complaints.
23/05/17 by Denitsa
Absolutely no hassles and all on time and efficient - to an island in Croatia
23/05/17 by Peter Brooks
Much cheaper than independent quotes and was delivered the earlier end of the estimated delivery date. Will definitely be using PM again next time.
23/05/17 by SuperCustomer1
Brilliant service and communication only down side had to wait in all day as couldnt give a time slot between 8am and 6pm isnt good if working.
23/05/17 by Mrs D Everitt
The item arrived before the expected date of delivery.
23/05/17 by Sónia Valente
Parclemonkey had arranged to send my package on the 18th by a 48 hour delivery service 1 week later I found out from the customer the package had not arrived and it was still waiting to be delivered because parcel monkey had not confirmed the booking with DPD, they then scheduled to have the package delivered a further x2 times taking another 2 weeks after both delivery dates was not met I asked for the package to be sent back to my shipping address as I would be sending out a replacement due to them failing to deliver the package x3 times. They then sent the package to the customer 1 week after I had arranged the package to be sent back to me. I have then spent 1-2 weeks trying to talk to parclemonkey.com about this issue and they gave you 0 relevant information it is all copy and pasted and now they have told me I am entitled to 0 compensation and simply given me their address and told me If i want to take them to court I can. The Prices is £0 Cheaper than using the Couriers services Yourself AND they do not show you all of the available services offered by these couriers. You should only ever use Parclemonkey.com as a price comparison website and then book with the companies YOURSELF trust me this company SEEMS good untill something does wrong then they reveal their true colours. BEWARE DELIVERY TIMES CAN TAKE 1-2 WEEKS INSTEAD OF 1-2 DAYS IF YOU USE PARCLEMONKEY.COM INSTEAD OF DEALING WITH THE COURIERS DIRECTLY, i have found out from the couriers this is because Parclemonkey fails to book the packages to be collected once you have booked the packages with parclemonkey See you in court Parclemonkey
23/05/17 by KPOPFANBOYUK
I am tearing my hair out and the inability to find anyone to help me -Its impossible .I booked an international package over 7 days ago and detailed on the collection information that the package would be avialbale to pick up from a secure outhouse at my property. DPD have now made 3 unsuccessful trip saying each time I was not in- i knew that when I booked the pick up hence the detailed instructions of where to pick up despite several emails to Parcel monkey Ive heard nothing and it now transpires that DPD will not pick up without someone being at home. Cant find a chanel to get a refund so DPD will be forever in the loop of trying to pick up a parcel that they cannot collect from a safe place!!!
23/05/17 by mrs boddington
1st class service,recommended for ease of use!!
23/05/17 by martyn blackburn
Very fast service always first class service.
23/05/17 by Jayne King
great,prompt service
23/05/17 by james logan
Excellent service and help.
23/05/17 by Customer
So easy and quick great value
23/05/17 by Steve
Didnt deliver and charged same money for return ???? response was slow as well
23/05/17 by Arnis Saltums
The service on the UK side was smooth however not so in New Zealand. DHL wanted to charge £350 to get the parcel through customs, my friend did it herself for £35 in the end. There was no information about this and potential costs. in advance would have been useful.
23/05/17 by Rosemary Edwards
Worked well although I didnt know until after completing the order that I would have to wait before I got the details I needed.
23/05/17 by Ben
Easy to use, saves money, makes perfect sense.
23/05/17 by Paul S
Excelent Service
23/05/17 by joerobinson
NO problems Dpd are a great company which you can trust 6 days better then PO services and of course cheaper
23/05/17 by Al
great pick up delivered as said you are the best
22/05/17 by keneth pearce
Brilliant service parcels sent from uk to sweden arived at destination within a couple of days in the same condition it left highly recommend A*
22/05/17 by Customer
Great service at fantastic price. Good tracking system which is user friendly
22/05/17 by Alan Mackenzie
Arrived in good condition and in good time thankyou very much very satisfied
22/05/17 by Matthew woods
Collection delayed. The person who was collecting the parcel couldnt find the address on the day so my parcel took longer than the 48 hours it was supposed to take. I called Parcel Force as they were the courier mentioned and they said it wasnt their problem, it was Parcel Monkey as they didnt have all the details they needed to find the building even though I had written all the information on the website.
22/05/17 by Customer
This is the second time I have used you this month and EXCELLENT
22/05/17 by Customer
All very easy with Parcel Monkey from getting the quotes to arranging collection etc. Would use again and recommend it!
22/05/17 by Elizabeth Tingman
Excellent so easy to use ship down to Italy with no problem
22/05/17 by MB
No problem at all, arrived in time.. all good! ;)
22/05/17 by Marek
Wonderful service from start to fdnish
22/05/17 by Customer
very fast and freindly
22/05/17 by Stephen Sanders
Parcel Monkey are useless at chasing up any problems you may have, they dont have a contact number to call so you will have to do the chasing yourself. Parts of my order went missing and Ive had to locate the parts myself with Parcel Monkey doing nothing, Parcel Monkey said they had someone trying to find my consignment but when I rang the couriers/ depots directly no case had been opened, completely useless. AVOID.
22/05/17 by Aaron Keogh
Picked up on time, and delivered quickly.
22/05/17 by Customer
arrived one day early. Parcel had been opened - but as far as I am aware nothing missing.
22/05/17 by buyer
Everything went to plan.
22/05/17 by Sophie
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