We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
quick efficient service at a very good price.
29/05/17 by ROBIN WALDEN
Still do not have my parcel a week after Courier claims it was delivered Links from PM emails do not work. I have not idea how to find my parcel. Very upset.
29/05/17 by Laura Steckler
Slight problem making the booking online but quickly sorted out over the phone, which you cant do with most organisations
Collected and delivered without problems
29/05/17 by Edwin
I was not able to choose a pick up date. Customer service team amended date for collection but system would not amend label. If you have no printer what are your options???
29/05/17 by Anita Titley
The parcel arrived on time. I just forgot to it. No worries at all. However, I have to say one of the box was broken I little bit.
29/05/17 by Customer
As a first time user i was a little unsure but iti was recommended by somebody when i needed my motorcycle helmet sent to me from Scotland to me here in Liverpool. Easy to set up, clear and quick from the first instance.
29/05/17 by James
Very easy to use. Very happy with the service.
29/05/17 by Samantha Heppell
So easy to do business with
29/05/17 by Caroline
Delivery was a day later than we were led to expect. But otherwise overall service excellent
29/05/17 by Customer
Could be good if they could give time they coming to correct the item
28/05/17 by customer
Everything was perfect!!!
28/05/17 by Customer
Simple & straightforward to arrange delivery, print off label & convenient place to drop off. Arrived 2 days after drop off, have used parcel monkey a few times now with no problems encountered. Would use again.
28/05/17 by Sue Horner
Always perfect!!! Recommend a 100%!!!
28/05/17 by customer 25
Great service, great price.
28/05/17 by Vik Quickly
Delivery by DPD was perfect, but ParcelMonkey customer support was lacklustre. I contacted about an erroneously recorded package weight and the support response made me think that my email was unread in favour of a pro-forma reply.
28/05/17 by Paul Reeve
Very pleased with service received & most importantly the price!
28/05/17 by pfb
My parcel has still not been delivered the person received it was in at home waiting for parcel she called parcelforce and rescheduled another date another failed delivery she still has not received it and they told her will be delivered next Friday not happy as paid for 48hrs delivery signed for still not received parcel
27/05/17 by Customer
Good courier always on time and they keep you informed.
27/05/17 by Emad Abualzulof
Excellent, thanks very much .
27/05/17 by JOHN
Fast, efficient, not a single surprise or complication. In other words, PERFECT and about 1/10th what I expected to have to pay!
27/05/17 by GG London
prompt collection with speedy international delivery at fair price.
27/05/17 by Customer
Cheapest and fastest I have found to post from Uk to France.
Collected Tuesday delivered Friday! Great!
27/05/17 by D Thompson
Using the site was so easy, and the whole experience and service was excellent had no issues and would definitely use again
27/05/17 by Mark Turner
Excellent service. Collected following day by parc l,force. Well worth using.
27/05/17 by Smudger
Very easy to book. Plenty of local drop off points. Good price and most importantly the package was delivered promptly and safely.
Will definitely use again and would recommend.
27/05/17 by Mr De Rosa
Brilliant service I cant fault it.
27/05/17 by Simon
Easy straight forward booking ???? came on time great service will definitely be using again brilliant ????????
27/05/17 by Joanna bunker
Less than a third of the price of Parcel Force if used direct at the Post Office apples for apples time speed drop off everything amazing and so simple/.
27/05/17 by Customer
Website ease of use 4 stars. Cost for international shipping 5 stars Guaranteed two day priority shipping ( UK to Germany. ) ZERO STARS. I recieved an email stating my parcel had sustained damage. After FIVE days my parcel is still undelivered and is now apparently in a German sorting office somewhere!!! I dont normally write reviews but seeing as I was sent the "Please rate us (didnt we do well) email I thought I would share.
26/05/17 by Disappointed David
Sent several parcels to Portugal over the past two weeks and more to send as they are very reasonable and reliable too ...
26/05/17 by Michelle Monk
best experience with them!!!!quick and easy
26/05/17 by Gianmarco Nuti
im happy very happy
26/05/17 by Maciek
Good, friendly service. Easy to use. All went through without a hitch.
26/05/17 by Iain
The parcel was not collected from the drop-off point for three days. After one week the parcel has still not arrived.
26/05/17 by Alison
Reliable and affordable: would recommend to anyone
26/05/17 by Z.k.
Great prices- I was sending my parcel to Europe and got the best price possible. Customer services were very helpful too. I will use Parcel Monkey again. Thanks!
26/05/17 by Ulikaa
Easy to use and really good price.
26/05/17 by Customer Paul Richardson
Yes problem free parcel delivered on time.
Booking form as be a real problem far too sensitive to how information is entered.
26/05/17 by Customersunbell
I ordered a 48 express delivery for same day pick up which never came. This cost a lot of money and have caused a lot of inconvenience. I complained twice and eventually the arranged a new collection due today A week after the original order was placed) and has yet to be collected. There is no contact number and the online chat is not consistent as you get a different person for each response. I have not yet received an explanation as to why the first collection failed and offered compensation considering I paid a premium amount for a fast service. This has cost the company a lot of money in hiring replacement items.
26/05/17 by K Lewis
It was simple to book in the parcel. I was able to leave it with a local shop. It was cheaper than ParcelForce and easier to drop the parcel at a shop, than try to get to a large Post office .
26/05/17 by Tracey Saunders
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
