We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Paid for next day delivery and didn’t receive it the next day
29/11/21 by Callum
Easy directions for an international shipment, my family got their gift in just a handful of days.
29/11/21 by Tamara Glasgow
Disappointing - prices have gone up by £15. Parcel collected as arranged - been at International hub for a week now - why?
29/11/21 by Carole Wylde
Good and effective service ???? by
29/11/21 by Alex Martin
Absolutely brilliant service. Will definitely use it again.
29/11/21 by Julie Wood
Best parcel service for France following introduction of the customs complexities. Found website easy to navigate. Customs docs are understandable & easier than others to complete. Parcel to French grandchildren got there in under a week; by this years standards, nothing short of miraculous.
29/11/21 by Janina Leitch
Good overall, website a bit quirky and prices and choices not always the best but very dependable.
29/11/21 by Paul Richards
Good service
29/11/21 by Customer
Parcel never delivered, local delivery company called and ask to pay before they can deliver.
29/11/21 by Umair Akhtar
Highly incompetent people. Didnt collect the parcel that should have been delivered next day. When asking support for help, Natalie is just saying the usual "sorry but we dont actually give a **** and no compensation for being irresponsible" They just reschedule the pick up for tomorrow, need to waste more ink to print a new label... Disgusting, cheap service, it worked well before; but be warned if you have an issue, they wont care.
29/11/21 by T H
Very happy with this service although it would be handy to be able contact someone by phone which is not possible.
29/11/21 by Raymond
Very easy to use . Cheapest price online . A ++ service . Im a repeat customer and will defo use u again.
Keep up the good work
29/11/21 by Cenzo
Good value postage rates. Easy to book and download postage label
29/11/21 by Clare
The website has improved and is very easy to use. Parcel delivered in good time.
29/11/21 by Customer Me Broccoli
Great service. Id printed a label, but they even bought one just in case. Very happy and well use Parcel Monkey from now on.
29/11/21 by Steve Guy
great service
29/11/21 by customer
Very easy to book and great updates on courier collection.
29/11/21 by Customer
As usual very easy to use.
29/11/21 by d
parcel, sent abroad arrive safely in a timely fashion.
29/11/21 by Customer
Wrost service ever. Avoid to give to this incompets your items...
29/11/21 by Marco Tosoni
Terrible service, dont use it. Send two items in September, they lost them for two months, and now are returned without explaination... The customer service cant help you in nothing and they dont want refund me. Pure ****.
29/11/21 by Caterina Santona
Arrived even before the time frame. Perfect service!
29/11/21 by Aly Elsharkawy
Disgusting company. Completely wreck and destroy the parcel that I sent internationally. Spend hours sending pathetic messages back and forth asking for tons of pictures. Then try telling me that I do not have a claim and that the parcel wasn’t wrapped properly. The parcel had strong cardboard. Bubble wrap, protective foam and paper packaging to protect it. But they bent the entire thing in half! Destroyed the content inside. You will be receiving a chargeback and a letter from my personal solicitor for the damaged this has caused. Disgusting.
29/11/21 by Brick Seller
A parcel containing Two Brake Discs weighing 24 kg delivered next day
29/11/21 by Brian Coleman
Easy to use with clear info on the different options available, recommended.
29/11/21 by Martin Serle
Crooks. I arranged for a Parcel to go from the UK to Greece on the Monday. DPD came out before ParceMonkey sent me the shipping label. I then had to re book a collection the following day. DBD then collected on the Wednesday and returned it on Thursday as the xRay showed a Battery like item which was prohibited. This was actually a candle. Parcelmonkey then refused to re-arrange without and new order and refused to refund my £50.00 paid to them for shipping. What I nightmare of a company to deal with as when they have finished with you they simple dont respond and you have no way of contacting them.
29/11/21 by The Tts
Easy to use, always given me the choice of service to use
29/11/21 by Customer
More than 5 stars this time ! Terrific service !
29/11/21 by Michael Stanbury
All good. and fast.
Thanks
29/11/21 by Nuran Ryustemova
Fantastic service
29/11/21 by CustomerA fretwell
Have used this site several times and its a dream to use.
29/11/21 by Sara Low
I sent a parcel, costing £9.25, i then had a £52.60 extra charge taken direct from my credit card, they said for the parcel being not the size i had said, they are saying it was 4 times the size. They have clearly got the wrong parcel [via Parcel force] but will not exempt this, i really feel ripped off. BEWARE.
29/11/21 by Keith Wendy White
If you’re seriously considering using Parcel Monkey I cannot recommend the 24 hour service. They’ve never been able to keep to this time frame for me and I imagine there 48 hour service is worse. The added insurance is full of loopholes which means they can avoid paying out. If you’re happy for your parcel to be sent without insurance and late then this is the company for you.
29/11/21 by . Mr R Alli
10/10........
29/11/21 by Ian Firth
Fantastic service and great price!
28/11/21 by Thomas
Luv the service you guys provide. 10/10.
28/11/21 by Saman Jaff
Fast, efficient service at a good price.
28/11/21 by Roger
Parcel arrived within the actual stated times this time. Very happy with the service
28/11/21 by Clare
in general i dont do trust pilot because they cant be trusted. lol. nowever parcel monkey are good . i just wish they had more companies working with them for a wider service .
28/11/21 by back in the day
Parcel picked up on time and delivered next day. Can’t asked for more, fantastic
28/11/21 by Mrs potts
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