We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
Always great!
08/11/21 by Sian Dodds
very good service, and fair price, will use again, however I never give 5/5
08/11/21 by Steve
great service easy tracking so knew where parcel was at all time
08/11/21 by steven gumbrell
The best Website for parcels
08/11/21 by james pullen
Not impressed by booking process. I put in details to send a parcel from England to Northern Ireland and it came up with quotes starting from about £7. I factored this into the price for the item I was sending (recipient paying postage). When I came to book the delivery I chose the £7 offer only to then be told that that service was not available for deliveries to N.I. and that cheapest offering was £19 plus. Great, I am out of pocket because you couldn’t tell me this at the start!
08/11/21 by Graham
I have a parcel sent back to sender and I don’t have a reason for it. Really hard to get in touch with them
08/11/21 by cristina Montalvo
great service yet again
08/11/21 by Paul Manuel
Excellent service
Very straightforward process
08/11/21 by John Harnett
Service was terrible. Courier didn’t turn up to collect my item so had to call them and wait for hours for them to come back. It then took 4/5 days for my item to be delivered. Once it was finally received the parcel was completely ruined / smashed beyond repair. Parcel monkey didn’t feel this was bad enough service to refund me for the £45 I spend on the service let alone offer any refund for the damaged item. Sounded like it was fairly standard for their providers to provide this level of service & nobody cared.
08/11/21 by Customer
I use Parcel Monkey for all of my Shipments to China. They are efficient and all queries are dealt with online well. They are the best price for China and Parcel Force are by far the best in getting items into the country.
08/11/21 by Karen Green
Collected on time and delivered on time
08/11/21 by Adrian Day
You did NOT leave my customer a card when she was not in, she only found out you had tried to deliver through her CCTV and me sending her a message, then she was able to rearrange delivery,
08/11/21 by Mrs Duncan
Absolutely brilliant, struggle finding someone that would deliver and take batteries to return them back to Amazon and this site proved to be one of the best
08/11/21 by Customer
Always punctual and professional
08/11/21 by Julie-Anne Cooke
This will now be my go to for any future courier bookings !
08/11/21 by Somewhere in Hampshire
Reliable and efficient service for my small business delivery needs — and saves time queuing at post office!
08/11/21 by Customer
Website easy to use. Very good alternatives. Good pricing. Efficient pick up service.
Track and trace could be improved, although I understand it depends a lot in the service provider.
08/11/21 by Luis
I have uses this Company several times and the service is excellent. Always delivered on time and great value.
08/11/21 by Maria Harper
Too poor service. Do not use
08/11/21 by matanat taghiyevw
Very bad company. Everytime they loose the invoice of the parcel which was stick on the box. Do not use this company. I never seen this kind of unprofessional courier service…
08/11/21 by Mata Taghiyeva
Sent parcel to New Zealand found them very professional and efficient paper work easily filled in and labels sent by email, documents required for export were easy to use and attach to parcel also they provided the best price for export
08/11/21 by Customer
The courier returned my parcel to Germany after 3 weeks without an explanation. When I complained I was told the customs code was wrong although this does only apply to traders and all paperwork and declarations were correctly filled in on my part (I checked with staff at the post office). There has been no further communication from Parcel Monkey nor a refund. NO CUSTOMER SERVICE AT ALL!
08/11/21 by Jenny Geyer
Easy no hassle and reliable
07/11/21 by MARGARET OTWAY
Great. Good price. Speedy and efficient service.
07/11/21 by C M Mitchell
Excellent service!
07/11/21 by Jane Kaye-Bailey
Excellent service great delivery service had no problem issues always deliver parcels in good quality service
07/11/21 by Angela Kennedy
Very reasonable price and service
07/11/21 by Miss
It is useful to be able to choose from a list of couriers
07/11/21 by LPG
Easy to use with great prices
07/11/21 by Customer
I was initially scared that my boxes would be delivered.... I was wrong. It was delivered to my door as agreed and on time. As it stands, I will no longer move heavy items. Percel Monkey will move them
07/11/21 by Frank Uchegbu
To be left well alone! If your measurements do not measure up to their laser measurements you will be charged 5X (maybe more!). This money will come straight out of your account without you knowing. (They having your details!) I was as honest on my measurements and told them I would pay the extra. They don’t want to know, they have your money now. There’s no phone number only an email which they will get back to you when they’re good and ready. Your invisible with no help!
07/11/21 by Ian mcgee
Great service
07/11/21 by Customer John Munn
Efficient and simple. What more could you want!
07/11/21 by Customer
Xlant services
07/11/21 by customer
Collected in time, delivered on time
07/11/21 by Customer
Really good price, much cheaper than other quotes. Unfortunately the contents were destroyed in transit,so I had to give a full refund to my purchaser, but I put the blame squarely on the mishandling by Parcelforce.
06/11/21 by Mike T
I chose parcel monkey as could deliver parcel to new Zealand for the 5th of November. I tried to contact customer service regarding my parcel still being at Gatwick on the 6th of November. NO RESPONSE. It was really important that my parcel arrived on time. WHAT A WAIT NO MONEY! Really wish I went with another company. So angry what the impact has caused.
06/11/21 by Customer
Thanks for a great service, I’ve a few parcels to send next week.
06/11/21 by MR D ANDERSON
Great service
06/11/21 by melissa
Parcel delivered in good time. There could have been a bit more info on what process to expect at the other end, how ever this did not halt progress in the end.
06/11/21 by Anthony
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