We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Let me insure an item, let me even pay for the extra to insure it for its full value. This was a bedside that had survived a full trip from Malaysia.... I sent it 100 miles and it arrived in more pieces than a Meccano set. Then decided to tell me it wasnt insured as it was excluded, which apparently means the couriers can kick the life out of it as they know they wont have to cough up any compensation. All in all, the worst parcel courier experience of my life! And Ive posted over 8000 items in the last 2 years! Now deal direct with one courier who go above and beyond Would recommend them to anyone, would not recommend MonkeySh*t to anyone I thank you
26/11/21 by Den Furnishing
Said that they could see on there system item had been collected 1 hour later item is still in my office not to be trusted with important items that need to be delivered with a couple of days very poor communication and truth
26/11/21 by Mick Obrien
Excellent service used this company a few times now no problems at all
26/11/21 by Customer
Very quick and easy to do
26/11/21 by Happy customer
Good service easy to organise only thing package wasn’t big but took 10 days to be delivered was getting worried, but will be using service again in the near future, THANKYOU
26/11/21 by Customer
Apart from having some difficulty downloading the customs documents everything worked well .Prompt pickup and pleasant collection person
26/11/21 by Christine Hinchliffe
Parcel arrived on time as promised together with updated tracking and delivery details and timings. Very satisfied
26/11/21 by Customer
Very useful service that it easy to use.
26/11/21 by Jonathan Salmon
Parcel arrived within expected timeframe
26/11/21 by Customer
Good and efficient
26/11/21 by Robert Brindley
Easy to use. Quick to get sorted and good variety of carriers.
26/11/21 by GM
Smooth uplift, fast delivery with no nonsense. A+ service. Have used them 8 times now to send Xmas to grandkids in Aus.
26/11/21 by Gavin
Horrible. My international parcel was sent back by parcel force. The person in the post office said that the custom forms were completed correctly and was confused why it was sentback to me in the UK and not to the addressee in Germany.
26/11/21 by Jonathan Jones
I returned a product to Amazon using your service, I believe the parcel was delivered however Amazon havent informed me that they have received the return and therefore I havent received my product money back or the postage costs that Amazon should also refund on receipt of the item.
26/11/21 by Ad
Sent a parcel to Canada and found out 3 weeks later that Parcel monkey had taken an additional £23 out of my account. no email, no explenation, just taken. it took about a dozen messages backwards and forwards with proof of my bank statement showing money had been taken before they said it was because the parcel i sent was heavier than i declared. 3 times heavier??!!! not likely. i weighed my parcel 3 times on two different scales. it was impossible that it was 3 times heavier. even it if it was (it wasnt) why not email me... phone me.. write a letter to me? why just help yourself to my bank account? after what felt like endless to and fro they finally mentioned it was "volumetric weight", which is the size of the parcel, not the weight. they claim my declared measurements were a tenth the size of the parcel? nah... no they werent complete farce, would never use again.
26/11/21 by Michael Barnes
Best price and delivery time
26/11/21 by Dave Jones
Very easy to use. Parcel wasnt delivered in 24hrs as promised, but thats due to the carrier having a delay.
26/11/21 by Mark
I did not experience any problems. Thank you for your service.
26/11/21 by Customer
Really easy to use. This was my first experience of booking a courier delivery for a large item. I neednt have worried as everything was straight forward. Great little tool to compare prices and book a service.
26/11/21 by Julie T
Parcel Monkey were efficient and really good to deal with. The collection was on time and pain free. My parcel was delayed through no fault of Pacel Monkey but they were very helpful in sorting it out.
26/11/21 by Ivor Sexton
Easy and clear website to use and my parcel arrived in Hong Kong earlier than was stated. Excellent service!
26/11/21 by Elizabeth Hunt
you normally get it right with parcel force but this time you damaged my goods or I should say parcel force did, and it was very well packed
26/11/21 by Customer
Booked and paid for a pick up, paid over £100 for the service as package was expensive, the courier never turned up, rang them and not helpful at all, to me to re book, so ended asking the person how I was getting the parcel picked up from to drop it off instead at a DPD drop off point, not impressed at all .
25/11/21 by Rob Hanlon
First time I have used parcel monkey.
Very easy to understand instructions.
competitively priced, with no issues at
all will use again.
25/11/21 by Gary
Excellent service
25/11/21 by Andrea Child
Delivered as promised. Hassle free. Reasonably priced
25/11/21 by Customer
Up to leaving the Uk excellent, but since had no tracking which is quite worrying. Just keeping everything crossed that our parcel for our children and Grandchildrens Christmas arrives safely
25/11/21 by RICHARD
Awful ,I paid for next day delivery and it never arrived till three days later
25/11/21 by Mairy hinge
Good price and communication. Delivered as forecast
25/11/21 by Customer Bob D.
Over night turned into 6 days, including the weekend. Everyone was trying to sort out the problem but, despite reporting no collection, for 5 days both sales agent and carrier were convinced otherwise. Tracking was incorrect and I had pointed this out early on along with a remark that the problem might run and run. Everyone kept good humour... but it was rather poor service. It seemed people were unable to listen, relying on I.T. reporting something had happened when it had not. I had the impression there was a lack of will to check to see if my report that it had not been collected was correct. Which was not that flattering, implying they did not believe me. Parcel Monkey and DX staff kept good humour in a trying situation, so I will use them again. Without the good humour it would have been one star. But there appears to an issue that might need attention. Anyway, the pallet is on the way now, for sure. Thanks to everyone.
25/11/21 by charles cawley
Great service very pleased
25/11/21 by Numi Solomons
Great service thank you
25/11/21 by NIck Whatley
Parcel has not arrived after 10 days when it was supposed to be 7 days! Can’t get update and have no idea where it is!!
25/11/21 by Jane mo
cheap and good, bang! , delivered
25/11/21 by Razvan Georgescu
excellent costumer service , very helpful
25/11/21 by zakaria bouzidi
Very impressed. Used Parcel Monkey a few times now and they have always delivered (pardon the pun). Even when I was charged extra their reasoning was given in a good manner that I fully agreed with.
Will be using again as the value is great and the choice of couriers is excellent.
25/11/21 by Customer
Excellent service as always - prompt collection and delivery!
25/11/21 by C Thorpe
Quick convienient no fuss
25/11/21 by Ms Ally OConnor
Very good service easy to use
25/11/21 by Mrs Welbourn
Usual excellent process and trouble free collection. Nothing more to add!
25/11/21 by Customer
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