We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Absolutely shocking service. We have been treated badly by this company several times in last couple of weeks. Courier claimed parcel was "oversized" - it wasnt, it was well within the courier size guidelines and accurately entered into parcel monkey system - and then they took a £52 fee from our bank to cover this oversize cost. A week later they did the same thing again. Our parcels measured 44cm x 44cm x 44cm which was accurately entered in PM system. Just be aware that, for example, courier scanners will pick up a strand of torn cardboard etc (damaged by couriers rough treatment themselves) and this will scan as oversized and then they will hit your bank account for a £52 fee. In our case we sent evidence of parcel sizes to appeal but 6 weeks later we havent heard a thing back from parcel monkey. Then of course we shipped 2 parcels to Wrexham, the courier delivered them to someone in Birmingham. When our customer contacted us we contacted PM. PM gave us this explanation: "I hope all is well. Just a quick update. The GPS is incorrect for this delivery. The courier has checked through the driver’s timeline of the deliveries made on this day and can see that this parcel was misdelivered. I have requested the depot to uplift this and deliver to your customers address. Apologies for any inconvenience caused." A week later they told us this: "We are sorry that your parcel was not delivered as arranged. The next course of action would be to raise a claim however, after further assessment of the above reference, we regret to state that you are not eligible to claim against your parcel. As you did not take any protection cover against the parcel unfortunately we cannot raise a claim on your behalf. Please accept our sincere apologies for any inconvenience caused." So there you go. If you use this service they can literally claim your parcel is not the correct size entered and take money from your bank account whenever they want. They can also deliver parcels to the wrong address, the wrong town, even the wrong country, and then tell you too bad, its your own fault for not paying extra for insurance. Our last two monthly invoices with PM were for approx £800. We used them quite often, they didnt care. They really failed to deliver the service we required. If I was asked for an honest opinion on this company I would strongly recommend you find someone else.
07/12/21 by Shaun H
Two times I have sent a package to Amsterdam and had them returned. They did not contact the recipient, nor notify me that they were having deliver problems. The address I sent it to has a receptionist. So basically they failed to deliver and charged me for their incompetence.
07/12/21 by Jay James
I really impressed by this service! Its the easiest and cheapest(!) way to post a parcel abroad. Highly recommend.
07/12/21 by Denis Alyshev
Easy to book a delivery. Prices always competitive. Ability to increase insurance cover really handy.
07/12/21 by Danny
AMAZING a service! Parcel was picked up and dropped off in a week! So fast and efficient! Just as travel bans were imposed too! Amazing!
07/12/21 by Customer
I booked, well in advance for a collection by Parcel Force. It was not collected today. contacted Parcel Monkey through chat and the lady accepted that it was not collected and asked me to wait until 6 pm. From our experience, we know that the Parcel Force never comes after 5 pm to collect the parcel. She was lying to me to make me stay until 6pm with no guarantee that it will be collected. Very poor customer service.
06/12/21 by raz
Good value and safe fast delivery
06/12/21 by J Spicer
Excellent reliable service
06/12/21 by Andy Parkes
DO NOT USE!! Absolutely shocking. Very intelligent robbery. I initially paid £20 for a courier service. Two weeks later parcel monkey inform me that they are taking an additional £50 from my credit card, I had no say in this! The only way to dispute this charge is to travel back in time and take photos of me measuring my parcel.
06/12/21 by Helen
Parcel monkey found me the best deal and a very efficient parcel delivery company.
06/12/21 by Ms Teague
Parcel stuck in Madrid at customs for 9 days. May be something parcel-monkey cannot control but when I queried the delay the response was to give me a Spanish courier website link. Unhelpful! Parcel remains in Madrid - no idea whether it will ever be delivered. I’m surprised parcel-monkey is requesting a review for an incomplete transaction.
06/12/21 by Heather Church
I have been using Parcel Monkey for some time now and have found it to be a great service and very easy to use.
06/12/21 by Cusleontomer
Brilliant, easy to use and fast service!
06/12/21 by Mrs Deborah Brent
This is the first time I have used Parcel Monkey and I must say I am very impressed with the service and will certainly use again. The postal price was also very reasonable.
I had arranged a next day pick up and the Courier didnt disappoint. All in all, a very good experience.
06/12/21 by Valerie Holland
Straight forward process, very clear instructions and easy tracking system. From The Midlands to Hong Kong in four days, brilliant!
06/12/21 by k. downes
Excellent service as always. My only go to place for sending parcels. Completely reliable - always collect on time and delivery arrives on time - thank you
06/12/21 by Karen
Very friendly staff. Nice & easy
06/12/21 by olivia
Parcel was late. Not parcel monkeys fault but zero communication from them. Had to call Courier directly and took an extra day to collect it from a local post office. Would have been cheaper going with Royal Mail
06/12/21 by Tom Arran
Fantastic, hassle free service from the Uk to Canada in 3 days. I recommend parcel monkey every time.
06/12/21 by Lee
No collection
06/12/21 by Kris
Easy to use website, parcel picked up and delivered on time. Great service, excellent communication!!
06/12/21 by Oliver
Been over a week now and still no package
06/12/21 by Customer
Great service easy to purchase but the handling by the company ( parcelforce ) that was used for my delivery was very heavy handed, also damaged the packaging that has slightly effected the item inside, after having multiple fragile stickers and big bold lettering on packaging stating this
Was still not handled with care even with the postage notes added with instructions
Will carry on using this service but very unsure with the prices & seevice provided with a 3rd prtt
06/12/21 by Jordanhallart
Simple to use and great links for labels and tracking. Would definitely use them again and would recommend them to anyone looking to send a parcel.
06/12/21 by Hazel
The courier was scheduled for 1430-1530 the actual time he picked up the parcel was 1815 And we didnt get much notice about the delay, when I went on the app all it didnt say anything except the pick up time of 1430-1530 Which meant most of the afternoon was wasted
06/12/21 by andrew mcdonald
Easy, clear and simple to use, recommended.
06/12/21 by Martin Serle
Easy to use, and economical.
06/12/21 by James
Used this service a few times now - and can honestly say it’s brilliant , the service from couriers is second to none .
06/12/21 by Customer
Great service quick and easy at very competitive rates would definely recommend
06/12/21 by Customer
Paid for next day delivery but arrived a day later than planned, not the end of the world
06/12/21 by Customer
Excellent service
06/12/21 by Kevin Nicholls
i paid for a 5kg package of Xmas gifts (toys + clothing) to be sent to France (roughly £18), and my sister was charged an additional 24€ on the other side. Whaaaat? Not a word of it on the Parcel Monkey page!
06/12/21 by Steph Donner
So easy to use door to door and arrived in America very speedily. I would recommend using
06/12/21 by Happy Customer
Parcels not delivered in time confirmed in the quote.
06/12/21 by Customer
Excellent service
06/12/21 by Melanie
All good with collecting and delivery
06/12/21 by Customer
Parcel monkey site clear and easy to understand I had an issue paying by debit card so simply changed to paypal. Collection on time kept up to date with schedule. Delivery did over run by a day but it is the festive season and obviously very busy. All in all very good service.
06/12/21 by Martin clive willmott
excellent came 1st thing next day
06/12/21 by John Whittle
Fantastic service with items collected and delivered on time by Parcel Force. Excellent value for money too, compared to booking direct. Highly recommended.
06/12/21 by Susan Nuttall
Easy to use system and good service
06/12/21 by Donna Biggs
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