We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
Used parcel monkey several times a year over the last10 years , never been disappointed.
Easy to use website , good tracking , speedy delivery competitive pricing
02/12/21 by Elaine
Really good. Would have loved to have had the option to have reduced my environmental impact by having my parcels travel with other peoples’ parcels. My parcels did not need to travel quickly - so I would have been happy for it to travel more slowly and with lower impact. Please see what you can do to offer this sort of service.
02/12/21 by Customer
Parcel to France sent through Parcel Force. Said it would arrive in three working days and much to my surprise it did. Your u-tube assistance invaluable to an old girl. Thank you
02/12/21 by John Hill
Excellent service and brilliant price.Never used Parcel Monkey before and was recommended as posting out a large parcel.User friendly site and the package was collected and delivered promptly for an excellent price. Will now use regularly in the future.
02/12/21 by Mrs Williams
I might have reviewd Parcelmonkey before but ive received an invitation to review (again?) so will do so : Sent a 3 kg parcel from South Devon to East London using the Parcelforce 48 hour service from Parcelmonkey and dropped it off at my local Post Office at 1.30pm on a Thursday. It looks like I missed the Parcelforce collection for that day and that it was collected on the Friday. Then there was the weekend and it didnt show much progress over Saturday or Sunday. It arrived at the recipients house at 9.15am on Tuesday morning, so it wasnt exactly a 48 hours service ... but it arrived safely and I guess the weekend was the main reason for the slower than expected delivery.
On previous occasions Ive used the Parcelforce 24 hour service and it has been excellent - so next time thats what Ill do ... it costs less than a pound to upgrade to 24 hour so is well worth it. The tracking does seem to show where the parcel is and is a useful facility.
Overall the Parcelforcel/Parcelmonkey service is convenient (drop off at local Post Office) and cheaper than going direct to Parcelforce and Ill use it again.
02/12/21 by KSWB.
All our ceramics arrived broken - parcel force via parcel monkey
02/12/21 by tregear pottery and design
24 hour service, still not delivered after 60hours
02/12/21 by Customer
Really happy with the excellent service
02/12/21 by tharangi
Speedy and easy delivery
02/12/21 by Karine Reynaud
Simple to use and no problems
02/12/21 by Jennifer Maddock
Issues with the delivery and was very slow.
02/12/21 by Customer
Excellent courier service
Delivered as said the next day
Was very competitive and prompt delivery
Happy to use this service again and would recommend to anyone
02/12/21 by M gjana
Excellent service.
02/12/21 by Sender
I have used this service for a few years now and it never fails to deliver
01/12/21 by Customer
First rate service, highly recommend.
Will be using again!
01/12/21 by Customer
The service is good regarding price and collection but tracking for international parcels is poor. As parcel monkey are considered third parties, neither them nor the courier (in my case parcelforce) seem to take any responsibility for tracking and delivery. So far I have no idea where my parcel is. I have had the same problem before when sending stuff to my daughter in France, it seems to be just by luck that she’s found her parcel before, delivered to a random shop near by. I’m keeping my fingers crossed for a happy ending this time!
01/12/21 by Customer
I just want to add this to to make their ratings drop more. I wish I didn’t even have an option to add a star. I have been using this company for a long time but just recently saw that they took money out of my account without my authorization. $220.50 to be exact. I just spent $173.00 on shipping and their response was that the carrier charged more for oversized packages. Understand that I used their website with correct measurements, weight and picked the rate that fit my budget. Parcel Monkey did not tell me it was oversized, did not prevent me from booking the shipment after my correct measurements and weight was inputted. They came back and said the carrier deemed it oversized and took money out of my account but they don’t give any proof with carrier contacts to call. They’re a scam located in the U.K. and will take money out of your account you use to make the original transaction from without knowledge a week later. Now I’m fighting with them to return my money. Oh, no phone to call all correspondence is done my chat and email to their main office in the U.K..
01/12/21 by Anthony Catucci
First time since we left the European union I have had to send a parcel abroad and what a lot of messing around . Normally write Christmas gifts and a little list. Not now need commodity codes and its not easy. I really felt like calling a friend who voted for Brexit to come and help send the parcel
Again 2 days delivery we were now on 6 days and still not arrived so glad I posted early and cant track it so not sure where it is
This is no fault of parcel monkey but people need to understand the new rules of sending parcels abroad now
01/12/21 by Julie Atkinson
Hermes failed to collect an Amazon return for about two weeks so I booked a courier with Parcel Monkey and Parcelforce showed up the next day.
But guess who else decided to make an appearance… that’s right, Hermes.
Wasn’t at the same time though, sadly.
Thanks, Parcel Monkey!
Not you, Hermes.
01/12/21 by David
Brilliant service from start to finish, England to USA Texas in 4 days
01/12/21 by Customer
excellent service .
01/12/21 by Alison Stewart
Easy to use website
01/12/21 by david wilkes
A con company for sure run by shady James Greenburry who runs multiple companies with the same purpose. Customer service reply almost instantly without reading the details of ticket, rendering the whole customer service aspect useless. Whatever you think you might save by using this service, don’t use them. Will let you know once their directors get their court day.
01/12/21 by Jude
Total con artists. Took my money for a 24 hour service, and my parcel was delivered at 48 hours, and no refund for a service they havent provided. Citing 2.6 of their terms, meaning only a refund after 5 days. Typical parcel middle men. Absolute rip off. If I had wanted a 48 hour service, I would have paid for one.
01/12/21 by Ken Quinn
Absolutely smooth process from beginning to end. Package was sent from UK to Ireland with DPD via Parcelmonkey. Kept informed throughout. No delays anywhere. Happy customer!
01/12/21 by Gill Phillips
This is the first time I have used Parcel Monkey and I would definitely recommend them and would have no hesitation in using them again myself.
01/12/21 by Mrs Mills
Excellent service
01/12/21 by Tony grundy
I found the what 3 words confusing and difficult to navigate on my computer and wonder how necessary it is. Not even sure I got the correct location.
01/12/21 by Aldridge Alexandra
I needed a parcel delivered and thats what happened,
01/12/21 by kim wilson
The driver brought my parcels to my door (third floor) it was great! Also, my parcels have been delivered very quickly, around 2 days!)
01/12/21 by Customer
Excellent as always, super reliable service these guys are second to none.
01/12/21 by Daniel Doherty
i booked for next day collection even after few days it was not collected. after complaining , it was rearranged to pick up next day and it didnt happen either. then I cancelled and got the refund. I received the email stating " we are pleased to offer you refund" as if they given free money...
01/12/21 by mohamed sadik
Value for money and easy to use highly recommended
01/12/21 by Customer
Great 5 Star Service provided, will highly recommend Parcel Monkey.
01/12/21 by Customer
Excellent service here on time
01/12/21 by TraceyCustomer
When you need to pay for extended liability compensation ParcelMonkeys prices are more sensible than the other comparison websites.
01/12/21 by A Customer
Cheaper than most and very reliable so far, Id recommend Parcel Monkey UK
01/12/21 by Stephanie Horn
We booked a same day courier collection as we had an urgent delivery. The courier did not turn up. We got in contact with Parcel monkey, who arranged for the courier to come the next day. We had paid extra for the same day collection, as we had not received the service we had paid for, we asked for a refund for the extra we had paid (not a refund for the full amount, just the difference), Parcel Monkey would not give us this refund despite knowing that we had not received the service we had paid for. We have used this company on multiple occasions before, yet our loyalty to them obviously means nothing. They are ok to use if you do not care when your order is collected or delivered and you want poor customer service!
01/12/21 by catz1x
Zero hassle. Straightforward, delivered in perfect condition for a great price.
01/12/21 by Vince Quill
Excellent Service
Simple to use website, easy collection & prompt delivery
01/12/21 by Customer in Dorset
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