We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Excellent service
16/11/21 by Jean Williams
Excellent service at a price that is right.
Thanks!
16/11/21 by Lloyd
Easy to use, very competitive pricing and parcel arrived on time. Would use again
16/11/21 by yvette camm
Parcel isnt even picked uo after over a week. Dropped it off 1 week ago. Still there at Morissons. What a fail. They dont give it back to me and tell me they dont know why. Dont trust this company if you value your stuff.
16/11/21 by Customer
Excellent onetime collection and delivery service
16/11/21 by Customer
Not Parcel Monkeys fault but Courier failed to collect on two consecutive days, absolutely impossible to communicate with had to give up in the end and take to Post Office.
16/11/21 by Moko
Delivered well before anticipated but however outer packaging was badly damaged but contents appear to be intact . Would use again
16/11/21 by Customer
All good. No problems at all.
16/11/21 by Tracy
sent a parcel which , they claimed wasnt addressed properly, despite it being clearly addressed and charged me £17 to return, so £30 to end up with a parcel that wasnt delivered due to incomptence of their delivery service. will stick with another courier in future and urge others to do the same
16/11/21 by Adam Daly
great service so far.
16/11/21 by Customer - parcel monkey first timer
Great service, parcel was picked up next day as arranged.
16/11/21 by Customer
Very good site... Saved us a fortune at the Post office!!
16/11/21 by Bikerbint69
Needed to get a parcel to a family member quickly , requested a 48 hr deliveryand they got it in 40 hrs . you cannot do better than that thankyou Pacel Monkey UK .
16/11/21 by Michael
Booked a parcel picked ParcelForce as delivery date was important. Should have arrived on the Friday it didn’t. I contacted Parcel Monkey as it seemed once it arrived in France it did not track, used chat they gave me the Le Poste tracking details and it arrived on the Monday. They also emailed a transcript. Parcel Monkey we’re good but Parcel Force did not deliver on date stated.
16/11/21 by Mr Allen
Smooth operation, as always.
16/11/21 by Customer
Glad to have found this website. Provides list of companies using only your email address. Lists prices, services and options quickly. Can’t fault it!
16/11/21 by JP
Easy to choose the service required, print the label and get it delivered.
16/11/21 by John G
Parcels were arranged for collection on Thursday 11th November for collection on Monday 15th - No show, no communication offered and we were open from 8am till 7pm looking out for the DX courier arranged through Parcel Monkey and only offered a reschedule for Wednesday 17th November - be careful with this service and not reliant on delivery schedules
16/11/21 by Annie
Our luggages were supoosed to arrive on Friday but they only arrived on Monday. All our clothes were in the luggage. We had to buy new clothes. It was all such a hassle.
16/11/21 by Customer
fantastic service, reasonably priced, speedy collection and excellent delivery with acknowledgement to receiver when to expect parcel . this has been my third useage of the company and would highly recommend them.
16/11/21 by sheena cathcart
Had to send a parcel to Canada and having checked, these guys were at least £20 cheaper than going direct.
Really easy site to navigate with the option to drop the parcel at a local post office / depot rather than wait in all day for it to be collected.
Parcel has been delivered as promised. Great service, would definitely use again.
16/11/21 by Simon Glasby
Shipment of gift to Spain excellent smooth service so easy to book and package tracked all the way. Only thing I would like is to be able to pay the import duties especially as it’s a gift - was able to transfer amount to my brother to cover but it would be ideal if the sender had the option to pay direct to the customs.
Very impressed with Parcel Monkey and will use again - there are lots of inflated quotes out there but Parcel Monkey great value - thank you
15/11/21 by mrs cooper
First time using this company. Been blown away with the service received and the efficiency and quickness of the delivery. My parcel was to be shipped to Norway and I choose the air option. My parcel was pick up at approximately 2.35pm on a Tuesday and by Thursday at 2pm it had been delivered at its destination. The courier was polite, professional and friendly. It was this couriers first day with the company and he really managed to put my fears and anxiety at ease. Extremely impressed. Would definitely use them again and recommend them to everyone.
15/11/21 by Angela
Ive no idea what happened to my parcel other than it being collected by Parcel Force, I have not received any info.
15/11/21 by B Ritchie
Great service and great price. I was very impressed to be able to use parcel force at such a reasonable price. Highly recommend.
15/11/21 by James
Very disappointed. Chose Parcel Monkey as they agreed to pickup the parcel on the Wednesday using Courier, however, I was informed at 1.30 pm the following day that the parcel would not picked up until the Friday. First and most probably the last time I will use this company.
15/11/21 by John
Easy to use. Very reliable
15/11/21 by scott
I’m afraid we used parcel monkey to send some small hand decorated bedside drawers to Rome. When they arrived I think the couriers used had been throwing them around as they were shattered. Wood broken off, leg supports cracked the tops had been ripped off so there must have been tremendous weight or abuse applied to them. They were wrapped so well with supports, all over the legs and expanded foam on all corners as well as 3 inches of heavy duty bubble wrap. We were so disappointed when they were delivered. Not as disappointed as parcel monkeys response. They were happy to take our money and the money for extra insurance but when we tried to claim they said it wasn’t covered as it was freestanding furniture. So we are now hundreds of pounds out of pocket as well as the £90 postage and the only response we have is that they understand and are sorry. Never again will we use this company I’m afraid, what is the point of selling insurance if they ar not going to cover anything? I would avoid if I were you.
15/11/21 by Customer
I was informed that my parcel (shipment ID - PM9944549) was not delivered due to "inaccurate information regarding the recipient". I have checked the address given to me by Barnabas Fund and it is the correct address. I sent an inquiry via your web page to get more details as to this supposed error and have so far received no response. I am eager to find out what the problem was as this was a parcel of dried food for a Charity. Yours sincerely, John Watts
15/11/21 by Mr John Watts
easy and cheap
15/11/21 by HG
Great service nice and easy
15/11/21 by superelectro
Great service. The only thing that stops it being five stars is not having an indication of collection time. If there was a specification, such as "AM" or "PM" that would be perfect. But again, great service and my packages travelled the entire length of the country and arrived as they had been sent, and all with no fuss. Highly recommended.
15/11/21 by Scott Neil
Love parcel monkey, def recommend!
15/11/21 by Customer
Very good service, prices always the best IMO.
15/11/21 by Mark
I paid for a 24 hour service on Tuesday and six days later the parcel has still not been delivered. I’m told it will happen tomorrow a week later. On two occasions the driver didn’t even bother to leave a failed delivery card. One might think that they would try to amend the situation by delivering on a Saturday, but no. I wonder if they will contemplate offering compensation.
15/11/21 by Stephen Kingsford
sent a parcel to sri lanka. paid £130. parcel monkey return emailed 5 days later parcel need to returned back to me at £14.75 or will dispose. parcel never left UK with the tracking and returned pack me for a charge. NO refund offer i lost £145 and parcel was returned back to me after 10 days
15/11/21 by GREEN HYBRID LIMITED
Fast pick up and delivery very efficient will use again 5*
15/11/21 by Gordon Bush
2 international parcels sent Global Priority and they are still showing as Sorted for Export more than 2 weeks later - NOT GOOD AT ALL!!!
15/11/21 by Mr Martino D'Angelo
The package has not yet been delivered after two weeks,
15/11/21 by James Gourley
Quick and easy one stop shop that takes away a lot of the hassle of international shipping.
15/11/21 by Paul Rogerson
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