We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
al went according to plan
20/11/21 by japanesetimetraveller
Deliver driver came on the right day.
20/11/21 by Customer
Fab great service got there next day like it said
20/11/21 by Laura Purdy
Will defintely use parcel monkey
On a regular basis
20/11/21 by NAHEED DAR
Delighted with the service; parcel was delivered quickly & with no problems, would definitely use parcel monkey again
20/11/21 by Helen Blair
Used Parcel Monkey a few times and I can say without a shadow of doubt it is a GREAT service. Easy to navigate website, competitive prices, all in one place and very straightforward and quick process from start to finish. .
20/11/21 by BC
Great service!
20/11/21 by Customer
Once again a brilliant experience.
All companies should aspire to be like
Parcel monkey...
Thanks PM team
20/11/21 by Karl S Harris
Easy simple to use, it does the work for you.
20/11/21 by Brian
Second time i have used parcel monkey to send a parcel to Colombia. Arrived in super quick time and in one piece. Highly recommend!
20/11/21 by Customer
First time tried but was unsuccessful ???? My delivery had almost expired to return and no refund received yet ????
20/11/21 by Khagendra Singak Limbu
The worst service
20/11/21 by Meena Thathu
Very happy with Parcel Monkey.....just a few clicks.....all done.....from Great Yarmouth 500 miles away.....to Redditch......in one day.....no problems.....would highly recommend....
20/11/21 by Chris Griffiths
Perfekt no problems
20/11/21 by Michael Ankerlund
Excellent service
20/11/21 by Customer
Excellent, prompt and efficient service from the UK to Canada Well priced too. I will definitely use them again.
20/11/21 by Mr and Mrs S Heilgendorff
Easy to process, local drop off, parcel delivered promptly with notification.
19/11/21 by Sally
Great service and very happy.
19/11/21 by Customer
Easy to negotiate website. Confirmation via email. Parcel collected by courier. Safely delivered. Whats not to like?!!
19/11/21 by CAROLE
Excellent service, did exactly as arranged.
19/11/21 by Sue
I have used Parcel Monkey on 3 occasions now and collections and deliveries have been done when booked and done with courtesy too. Very good service. I will definitely use you again.
19/11/21 by Carol
Quick, easy, efficient.
19/11/21 by Jonny Humberg
What a 100% difference!
I ordered a collection and delivery through another courier, Hermes. Paid for on line through their web site. It was never collected and therefore never delivered despite emails arriving saying "weve got it" and "we tried to deliver". All fabrication because 9 days after the order the item was still at the collection address.
HOWEVER, in complete contrast... Parcel Monkey did an absolute stonking job of arranging for my collection and delivery with Express 48 all within a very, very short record timescale. Amazing! Thats what its all about; getting a service that works, that works well, and with contact details all over their website in case something goes wrong.
This is a brilliant service that does everything it says... and everything you pay for. Such a relief to know that you can actually get what you want and the service companies advertise.
Well done all concerned!! Thank you!
19/11/21 by chrissie Sheldon
Did what they promised.
Pick up was fine and on time.
19/11/21 by J Bajina
Missold service, 3 day delivery turned up to be economy.
19/11/21 by kowalskieditor
The service was very good and easy to use, I will definitely use Parcel Monkey U.K. again.
19/11/21 by Margaret Elsley
I’ve used parcel monkey 3 times so far for international orders but won’t again. On 2 orders I’ve been charged additional amounts after posting due to extra weight. I let it slide with the first delivery, assuming it was a genuine mistake my end but on the second delivery, I was careful inputting the weight/measurements and noticed they rounded it down to 7kg on the delivery label. Low and behold I later get charged for an extra 300g even though I had declared it! Won’t be surprised if there’s an additional charge on the third parcel too. Feels a lot like I’m being set up for extra charges.
19/11/21 by dominique w
My collection did not happened and I couldnt speak to anyone to rearrange it and I couldnt even ask for refund. Very annoying.
19/11/21 by Customer
I left my parcel with their hands knowing I can only fully trust them during these unprecedented times.
19/11/21 by Robert R.
I usually use parcel monkey when I send things abroad. I’ve never had any problems, the prices are very good and their service is exceptional.
18/11/21 by Val
This is the first time I have used Parcel Monkey, found it very easy to use.
Will definitely use them again.
18/11/21 by Diana
Large parcel 12kg drop off to local post office for 24 ht service well was 48hr but upgraded it unfortunately posting it on a friday does not guarantee delivery next day being Saturday but did arrive Monday, lesson learned dah.
But easy to do online at a good price but instructions on how you attach the label would or should have told me not to split the lable, which I did but post office girl allowed me to put another one sheet label on hay hoo now know good service overall and reasonably hassle free
18/11/21 by Eddie MacKinnon
Easy to use, except if you send a parcel to Europe… trying to find a customs number to describe the contents is a long winded puzzle. Thought I found a reasonable parcel provider, but the person at the other end does still have to pay additional fees. Otherwise I can recommend parcelmonkey.
18/11/21 by Karin
Would a been 5 star but parcel force took nearly a week to get parcel there on there 48hr service I paid for. shouldnt advertise companys like them and the royal snail crew.
18/11/21 by AG
Dropped my parcel at post office on Thursday…paid for next day before 12am…arrived Monday…absolute disgrace.
18/11/21 by Mr Martin Stapley
Very easy to use, worked a charm ????
18/11/21 by Barry
Through no fault of ours, the shipment was not delivered. We were given the runaround by their support team for over a MONTH as to what the status was with the shipment. Then their support finally say that we need to PAY to have it RETURNED to us or it will be DISPOSED of. Their support agent "Zak" has given us the worst customer service we have ever experienced and it is especially shocking as we have been a longtime customer of Parcel Monkey. In addition to charging us to return a product they failed to deliver they also plan on keeping the original £721 we paid for shipping in the first place. We will not be working with Parcel Monkey again as it is a scam and a sham.
18/11/21 by Kyle V
Parcel was collected promptly and very professional
18/11/21 by Customer
DPD did not take my item and no refund
18/11/21 by Customer
I have used parcel money for some time and have never been let down. They are prompt and the drivers are courteous. What can I say excellent. I will continue to use them.
18/11/21 by Mr Les James
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