We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
After my third order, I was sent a label that didnt render and didnt display. I was told to contact support. I contact support. No response within a day. I contact them again, got a response within minutes. I was told to try again. Same issue. Waste of time.
04/11/21 by Brian
Very fairly priced and delivered when they said they would. Great service all round
04/11/21 by Jo Laundon
Been using the company for a while and sent a few parcels no problems. That’s until you want to make a claim as a parcel has gone missing which they admitted. They expected me to get a signed declaration from my customer that he hadn’t got the item even though they just admitted it’s lost. And when you try and upload an invoice for proof of value won’t accept it! Tried to speak to customer services only to be ignored. Now out of pocket so won’t be using this company anymore!
04/11/21 by nigel shuttleworth
This is the first time that I have used this service and I was very impressed. It was great value for money, easy to use and my parcel arrived at its destination the following day.
04/11/21 by Julie Derrick
Brilliant intuitive one stop shop for parcel and courier services. Easy to use, first rate price and delivery date options and excellent email communication with labels etc. I am recommending the site to all my friends for their despatch needs.
04/11/21 by William Jones
Your delivery people always have a smile from the time they leave their vehicle and do the short walk to my front door. Ring the door bell and leave my order on the doorstep
04/11/21 by Tommy Stannett
I found this site easy to use & navigate, I can recommend it.
04/11/21 by steve
Absolutely brilliant it went with parcel force,excellent
04/11/21 by stephen Roberts
Straight forward and hassle free
04/11/21 by Matt
terrible service - Paid for parcel to be picked up and delivered next day, no one came Was told to rebook for next day. Did so and just been told that no one will be collecting today either! Also 3 parcels that we dropped off on the 2nd with next day delivery still not delivered and showing as not even picked up yet. Just being told to wait by parcel monkey terrible service
04/11/21 by GK
Great service, gives you the cheapest rates for posting. Easy to use, collects the parcels from you on your chosen day. Sends Emails with updated tracking of your parcel. I have used DHL through this service and my parcels were delivered next day.
04/11/21 by Mr Eric Green
Joining the many others who pay for next day and then find that it actually means when the company can actually collect. Shocking that as a company they do not seem to realise that there is a financial implication to their customers. My parcel should have been collected Wednesday for a Thursday delivery. It wasnt collected and therefore it became a collect on Friday with a Monday delivery. Yet the price quoted was for next day and if I had driven to the drop off point would have been 75% cheaper. Yet upon complaining sorry no we dont adjust the price. Well as others seem to be opting for Parcel Monkey no more items sent with you ever again.
04/11/21 by Paul Worthington
Totally useless. Item was collected Friday last week on Next Day Freight service and as of 4th November it appears the parcel has still not be located even though Parcel Monkey sent me 2 messages on 2nd and 3rd of November saying it would be delivered the next day. They now do not even respond to my queries on their live chat. No phone number, no email...........Dispute raised with Paypal and no doubt small claims to follow if the parcel has been lost. Avoid at all costs.
04/11/21 by chris hardiman
The concept is good but the service from parcel monkey themselves is shocking, I can’t ever remember them actually resolving an issue, there is no common sense or practical help just robotic scripted unhelpful reply’s that provide little or no info regarding your issues
04/11/21 by Craig Manship
Brilliant service, always available to help. Thank you
04/11/21 by Huma
item went missing
04/11/21 by Customer
FAB FAB FAB FAB
03/11/21 by alex
Great service
03/11/21 by Shane Curnow
I booked with your service & selected ParcelForce as the carrier. Despite what you say on your site, most Post Offices will not take even moderately-sized parcels so I had to take it all the way to the depot, who could not give a receipt as they are not a Post Office. Total fiasco. Then the parcel arrived 5 days later (I paid for 2day) ripped to bits with the contents on show. Not good enough.
03/11/21 by Customer
Excellent service
Highly recommend very easy to book and very good prices. Brought a parcel from China in 4 working days at very reasonable price.
Will use again
03/11/21 by William
Paid for next day delivery, parcel was over 5 days late and not even a partial refund from parcel monkey. Terrible service
03/11/21 by Tom goodwin
Excellent job
03/11/21 by Kerr Robertson
Excellent service, easy to organize.
03/11/21 by Sue Rivett
Great service and easy to use!
03/11/21 by SMALL
All went to plan as arranged. Good reliable service.
03/11/21 by Mel Peacock
Arranged a collection for next day. Time slot 10am to 11am arranged and then courier calls to say his van was too full for a 30cm parcel and he would collect between 4.30 and 5.30pm or earlier if he was passing again. Ended up calling him at 6.30pm to see where it was and he asked if he could collect the next day. I said no ive waited in all day and im not waiting again tomorrow. Wont be using this service or Courier ever again.
03/11/21 by Customer
Picked up at correct time and was delivered quicker than expected
03/11/21 by Kim Mutton
As far as I can make out, adding Parcel Monkey as third party in your courier transaction, serves to derail the process. When never I use Parcel Monkeys, without exception, the collection is delayed by at least a day. In addition Parcel Monkeys need some help with how to deal with complaints. I shall never use them again. Most couriers will deal with the public directly now, therefore, there is no need to endure the difficulties endured by using a broker like Parcel Monkey. Unforgivably poor.
03/11/21 by D N Scullin
Great service from Parcel Monkey. Selected the service I wanted to use from a wide range of carriers, prices and drop/ pickup options.
Good information on how to wrap the parcel securely, and easy to print labels were downloaded and printed off, and attached before dropping at the Post Office in this instance.
Tracking information available so the progress of the delivery could be seen.
Recommend Parcel Monkey, without hesitation. Have used on many occasions and haven’t been disappointed yet.
03/11/21 by Cheryl Bell
Parcel sent 22 October to China still not arrived there, said 5-7 days when I booked will be using another provider in the future thats for sure
03/11/21 by John Quirk
This 48 hour service took over a week. I may have missed my returns deadline for the goods. I am not happy at all.
03/11/21 by Customer
Fosse Way Honey and Apivino Mead products are sent efficiently and quickly on Parcel Force. Booked on Parcelmonkey and dropped off at the local post office.
03/11/21 by CHRIS ATKINS
Smooth collection and delivery, very efficient service. Will definitely use again.
03/11/21 by Carriejo
The parcel were collected on time and received on time.
I would really use your service again.
Thank You
03/11/21 by Customer
Excellent service speedy and good pricing
Thank you
03/11/21 by Ian Thompson
laptop delivered safely and quickly good customer service but dont stick to the pick up before 12pm (was not a issue in my case) arrived at 2pm to deliver to London the next day paid more for cover up to £2000 which Hermes and DPD dont offer
03/11/21 by Customer
I won’t be using ParcelMonkey again,as they keep taking payment twice from my account
03/11/21 by Aled Morgan
I like the clarity of the instructions. its easy to use and understand.
03/11/21 by Sue May
The driver was very polite and efficient while he was here very well done and i would recommend parcel monkey to anyone
03/11/21 by Dawn
Firstly, they cancelled my order and didnt let me know - I only found out after I chased them up. Secondly, they delivered an order that I had already cancelled well in advance, and still charged me for it. They refused to issue a refund. Parcel Monkeys errors resulted in wasted time and money and a lot of stress on my part - I strongly suggest you use an alternative courier.
03/11/21 by Nikita
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