We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Excellent economical service
15/11/21 by Hilary Coghill
COMPLETE COWBOYS!! Avoid these and just go directly with the carrier they choose. These idi0ts have their own hidden terms and conditions. The moment you raise any issue they just copy and paste the terms and conditions and wash their hands off you. e.g I just had a damaged item. These idi0ts say its in their exclusion list for compensation. The courier ParcelForce says its included for them. Because I went through ParcelMonkey I have to deal with them and the whole process has become stressful for me. They just dont care. If I had it my way Id have this company shut down and I hope that happens - karma will strike
15/11/21 by @jassv_
Pain free experience. Very good price compared to going direct. Print off labels then drop off at collection point. Will use in future
15/11/21 by customer
Hasn’t moved since 6/11 - worrying
15/11/21 by Paul Sharp
Just EXCELLENT .A very Capable, well serviced company that does an exceptional job. I will never use any other company again. Very quick to arrange and prices are brilliant.
15/11/21 by Customer
Easy to use website, parcel was collected at the allotted time by the Courier.
15/11/21 by Catherine Andrews
Good price comparison site - quick to use.
One issue I have every time is when I pull my address using my postcode. The fields are populated including dots and commas which are not allowed in the form by Parcelmonkey, so I have to manually edit the fields and remove them.
A silly niggle
Just sayin
15/11/21 by Chris
EASY TO USE VERY EFFICIENT
15/11/21 by CAREN
Order / pickup / delivery review:
Incredibly easy to order and their insurance was cheaper than anywhere else which brought the price down by a third compared to going direct.
I went with a Parcelforce pickup and they arrived around midday, took the package and delivered it undamaged the next day.
Overall excellent service and no complaints.
15/11/21 by Dan
Used Parcel Monkey for years, highly recommended
15/11/21 by Pete
UKs best online parcel company, I send and receive hundreds of parcels every year with these guys, why? Because if there is a problem, they always sort it out asap which means more than all the parcels that arrive with no issues.
15/11/21 by Keith Young
Great service, will use again
15/11/21 by Steve
Absolutely awful service. I used this service and my package was collected from Royal Mail to be sent to Canada on 25 October. The tracking has been stating it’s still exported from the UK from 26 October and no further updates have been added. I even paid extra for insurance on my high valuable item. I have been in contact with customer service on the chat system and they have asked for me to wait. If you are considering using this company. Please do not use them. They are awful and misleading. I am incredibly disappointed and worried.
15/11/21 by Anna JoOn
Good value, easy to use website, thanks.
15/11/21 by David W
Parcel Monkey picked up my parcel when advised and delivered to recipient within time advised.
15/11/21 by Customer
Collected and delivered as expected
15/11/21 by Adrian Day
Thanks for on time Deliveries
15/11/21 by Fortune Car Care
Straight forward process and delivery on time
15/11/21 by antony steinberg
Very efficient service. East to book, pay and dispatch using selected courier. Delivery was superfast.
15/11/21 by Mike
not delivered yet, so cant leave full experience comment....
15/11/21 by VERY Unhappy Distributor
Found the system very easy to use very pleased with the service would definitely use and recommend
15/11/21 by Michael Mc Donagh
Easy to choose a service and to book. Our parcel was collected on time at a very reasonable price. We have used Parcel Monkey many times and will do again.
14/11/21 by teresa patton
I am surprised that you are asking me to rate this postage service a week after the parcel was sent bearing in mind it still hasn’t been received?
14/11/21 by Neil
excellent, will use again
14/11/21 by Tom
Straight forward, easy to use and no problems with delivery. The simple comparison page enables you pick your carrier of choice.
14/11/21 by Customer
Excellent! Very competitive good service!
Perfect solution for parcel service.
14/11/21 by Janos Leszko
Excellent first class service!
14/11/21 by Kathy O
The delivery was very quick.
14/11/21 by Customer
Very easy to use website
14/11/21 by peter chapman
Perfect service at a fair price.
14/11/21 by CARD OVATION
Always pleased with parcel monkey
14/11/21 by Customer
I have sent 02/nov/2021 this parcel for my friend last update showing 07/Nov/2021 parcel international hub (Exported from Uk) …online says time scales 6 to 9days
14/11/21 by Farhan Siddiq
Excellent service again
14/11/21 by M Goodyear
This time parcel was delivered late ie 5 days after sending so abit dissatisfied. Maria Quirke
14/11/21 by Customer
Good prices and a very trouble free transaction as well as simple tracking
14/11/21 by David Brown
First time I have used and quite impressed.
13/11/21 by Jane Frow
Excellent and good communication
13/11/21 by F sol
Easy to get a price comparison, easy to select your chosen carrier and send your patcel
13/11/21 by Karen
A really useful parcel service. Collection from the door.
13/11/21 by Heather Kelso
Courier lost my parcel
13/11/21 by Richard
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