We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
Parcel Monkey have totally failed to respond to a complaint raised against their contractor, DX couriers. DX managed to deliver my parcel a week late to an address in another part of the country and as the driver gloated when he delivered it to the surprised member of staff at the company in Bishops Stortford, "I think its glass, its broken". Its nearly a month since I raised this complaint that had the package been delivered in time to the correct address instead of shuttled round the country for a week it might have arrived intact. So far the Parcel Monkey automated service, no, of course you cant speak to a real person, have offered me slightly less than it originally cost me to send the package off to its doom and destruction. Totally useless, cost cutting of the worst sort, with the benefit of hindsight the company name says it all. Dont entrust anything to a bunch of monkeys, not even the peanuts.
24/11/21 by Julie Douglass
I sent 2 small boxes of gifts and toys to my son in Dubai, as I have done many times. The boxes were collected on 12 November and shown as delivered on the tracking system 15 November which I thought was good as the delivery time was quoted as 3 to 5 days. On 20 November Processed at Facility appeared on the tracking, and then on 23 November Received as a Return. Further confusion. I was then informed that the courier required further information, but on the customs form, I had provided all the codes etc. as required. I first thought that the boxes were being returned from Dubai, but in fact they had never left the UK. The Parcel Monkey Dashboard is still showing the boxes as delivered, but they are now on their way back to me, after I have paid Parcel Monkey more money for their totally inadequate service. A total of £130.00 for nothing, and a disappointed son and grandchildren. Never again.
24/11/21 by Stephen Hedderick
Easy to send a parcel and good value. Items arrived quickly at their destination. Would definitely use again.
24/11/21 by Anon
Very efficient process and easy to apply.
24/11/21 by K. Shead
Very impressed.
Ordered Monday late afternoon, collected Tuesday, delivered today morning Wednesday.
24/11/21 by Maxine Bates
Excellent price. Was quoted £48 at the post office and was able to send the same parcel for £13.
Great service.
24/11/21 by Christine B LONDON
Parcel was not collected as notified but was picked up the day after
24/11/21 by Mark Boulton
Very good service
24/11/21 by Marilyn Hall
Did everything and more than expected keeping me informed every step of the way
As well as delivering bang on time.
Very pleased
24/11/21 by Chris Hardy
Best price for heavy parcel shipping,
24/11/21 by Customer
Apart from my local nearest pick up point not having any DPD labels, meaning i had to find another outlet, it went well.
24/11/21 by Eugene Stakem
Was able to send a parcel with a well known trusted company (royal mail) via parcel monkey for almost 50% discount - what’s not to like!!!
24/11/21 by Lisa Marsh
As always my parcels arrived safely in Japan, they did get split up and the second was held at customs so arrived a few days later.
I love the way we can track these.
I will be using Parcel Monkey again , I have done so now on many occasions without issue.
24/11/21 by Customer
Excellent service and easy to use
24/11/21 by Michael Brown
Good as always
24/11/21 by Luke Phipps
Cheaper than Royal mail, I printed it out with label machine, it was very small sticker but it worked！ Many thanks！
24/11/21 by Mk
Excellent service, super fast collection and delivery
24/11/21 by Ms Bernice Cordier
Excellent service, almost half the price quoted by Parcelforce. Delivered within 48 hours, will be using in future!
24/11/21 by customer
Everything you could possibly send is either prohibited or not covered under extended cover.So if your parcel is lost or damaged you will end up losing everything.They only act as a platform for a delivery service so you ate going to be out of pocket.There are plenty more shipping companys to chose from.
24/11/21 by ray murray
Good price, and all worked as intended
24/11/21 by Ian
Excellent service very quick and arrived on time. Will use again
24/11/21 by John Foreman
Convenient reliable service.
24/11/21 by Geoff
Cannot fault delivery at all. Would recommend to anybody.
24/11/21 by Kay Morley
Having just been awoken at 23:40 with a reminder to review this site, Im in a less than charitable mood. Parcel monkey is basically a comparison site for delivery companies. It does its job. What else do you need to know.
24/11/21 by customer
Excellent service.
23/11/21 by Jeremy Fowell
parcel gone missing it happens but because i used this service Courier will only go through parcelmonkey and obviously the only thing i get back is we are waiting for a response from couriers , now its nearing 2 weeks since i sent parcel and i cannot get a answer , just go through the parcel company and save yourself a huge amount of time as trying to go through parcelmonkey to get answers is just time consuming
23/11/21 by dave
Have used this company regularly this past year within UK and Australia. On all occasions very happy with service and the simplicity of use
23/11/21 by Ms Lynne Taylor
Good and easy Webb site to use.
Booked collection and was collected on time.
Would definitely use and recommend
23/11/21 by Jeny
Always great service provided from the company, easy to use. Long term user, very happy. Ta
23/11/21 by Customer
I went through Parcel Monkey and booked a delivery with Parcelforce. Paid extra for next day delivery by noon. The parcel arrived five days later ruined ( it was food). If you complain neither company will take responsibility and you have zero chance of a refund. Parcel Monkey have a good product and their site is easy to use but they are totally reliant on third parties doing their bit.
23/11/21 by Andrew
Very prompt and efficient service
23/11/21 by Customer
Set up process for the delivery was straightforward and great to have the customs labelled printed out, although not so clear what label had to go where on the parcel.
The tracking updates seemed slow/not automatic but this may have been specific to the destination (China).
The delivery took 12 days, so this was longer than promised at purchase and there was an undetailed hold-up at customs due to incorrect documentation - although I attached all documentation provided at time of ordering.
Overall, happy in the end that the parcel had arrived !
23/11/21 by Peter Lane
Great service
Great prices
23/11/21 by Customer
The service I received was poor. Paid a lot of money. Parcel returned. Will never use again, even though they are cheap.
23/11/21 by Ane
Handling and receiving parcel was good. It was delivered to the right address and at the right time and I also received a message & email letting me know when my parcel will be arriving. I put ‘fragile’ tape on the box but still plastic chocolate boxes ended up smashed. Not single but multiple breakages so wasn’t too happy about that.
23/11/21 by Vyte J
easy to use and track
23/11/21 by Roger
Excellent service.
23/11/21 by Chris Customer
I can always rely on Parcel Monkey UK. Whenever I have a parcel to send abroad I use them. They always collect when they say they will. They guide you through all the paperwork you need and the parcel always arrives promptly. I recommend Parcel Monkey UK if you have a parcel to send.
23/11/21 by Jane Frazer
perfect thank you
23/11/21 by Customer
Great service
23/11/21 by Jackie Knivett
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
