We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Quick, efficient and they find you the cheapest carrier.
04/12/21 by Bill Bryans
I had to fill in a customs invoice. When I printed the label, the customs invoice and shippers copy also printed out. There were no instructions regarding the customs invoice so I retained it, thinking the courier would have their own copies. Now it seems its supposed to go with the parcel. The parcel was stuck in German customs for about 3 weeks, and is now either on its way back to me or lost. Please provide instructions!!!
04/12/21 by Nick Forrest
be warned that if you pay for a service that’s tracked and it doesn’t update because your parcels lost you’ll be bounced back and forth for any form of customer service! PF will say you’re not entitled to use their customer services because you’ve used a third party to book it and that you need to contact parcel monkey (and they only have email) so getting any clear answer is a nightmare! paid extra for appropriate insurance for nothing
04/12/21 by Customer
fast and reliable, easy to use service and cheaper than going direct to the post office
04/12/21 by John Mason
Very hit and miss sometimes good. Avoid if its important and great if you are prepared to take a chance.
04/12/21 by Customer
Great service to compare prices for sending large parcels. Highly recommend
04/12/21 by Catherine McGill
Excellent service arrived few days later than expected Which is understandable at the moment.would definitely use again
04/12/21 by Jayesh Patel
Dropped off my parcel already labelled at my local fuel station/post office. Parcel arrived at destination on schedule
04/12/21 by Linda
One parcel delivered promptly to the U.S.A by dPd. Tracking was not provided.
Second parcel by Parcelforce which is currently enroute to Thailand and good detail on tracking by them so far.
04/12/21 by Aidan Corr
WARNING DO NOT USE. Sent a parcel on next day delivery, a return item, it was collected a day late as they did not show up withing their own allocated timeslot. Chased my refund two weeks later to find the parcel was still in the Courier warehouse. Advised twice that they would reattempt delivery but they did not they returned the package stating that the business had closed down. This is untrue as I sent a friend to the address who took pictures. Requested a refund plus requested to claim the insurance for the cost of the items which I can no longer return as it is out of the returns date. Every message ignored. Do not use this company or Courier the service is an absolute disgrace.
04/12/21 by SC
Straight forward on time
04/12/21 by Franca
The initial Part of collection was excellent as went through Parcel Force. Collection was made on the 18th of October as of today the 4th of December my 10 items have still not been delivered. I have tried to get this resolved. They keep asking more questions re ther items I sent. They were all clearly labelled and wrapped as they were new boxes being returned. No phone. They have replied in good time but have yet to resolve a simple non delivery issue. Will not use again. Should have realised when they had no phone to contact and resolve issue. Always rate a company when you have an issue and how they resolve it. Lets see but 6 weeks is a huge issue
04/12/21 by Phil
For the second time in as many weeks Ive had a non collection, cost me money and unable to get a refund,poor after sales, Im using Parcel Force now 100%.
04/12/21 by B Ritchie
Excellent service accurate delivery time and brilliant updates and tracking
03/12/21 by DEBBIE CROSS
Easy website to navigate, but when things go wrong customer service is non-existent.
03/12/21 by Mr Sebastian Hawking
Thanks you for the service it was easy and affordable ????
03/12/21 by Boyd Naeem
Excellent service
03/12/21 by Kevin Kelly
Quick and easy. Parcel travelled from UK to France in less than a week. Very happy.
03/12/21 by Clarissa_M
Very good! If there is ever a problem, I go on their chat and send a message. Parcel monkey will always chase it up.
I will always use Parcel Monkey.
03/12/21 by Customer
Great service as always,
03/12/21 by Customer
Parcels arrived at my sons all in one piece which was great. The company is great and doesnt let you down
03/12/21 by Valerie M
Easy to book, quick pick up. Good service
03/12/21 by Sue
Awsome and cheap
03/12/21 by uilleam
Big discount on the postage for my parcels being sent to Norway. Collected from the house and arrived in Norway within a week, with tracking all the way. Really pleased and will definitely use again.
03/12/21 by Alice Clare
Fantastic, thank you - only reason for not giving 4 stars was that our confirmation stated the pick up would be same day but it was actually the next day.
03/12/21 by Hilary
Two lots of parcels have took over a week to collect on a 24hr delivery . The second one is still waiting in the porch nearly two weeks later and no response from parcel monkey as to when it will be collected!
03/12/21 by Customer
Easy to use - printable labels and handed into post office.
Delivered next day via parcel force as promised and cheaper than the post office.
03/12/21 by Customer
...........Simples :)
03/12/21 by Redbird
Picked up and delivers on time. No damage. No complaints.
03/12/21 by Karen Smith
Easy to Use and Very competitive prices.
03/12/21 by Mr Mukesh Patel
Good price and prompt service
03/12/21 by David Laidler
The best courier company I have used so far, rates are good, I am carried along through every step from time of pick up to delivery of my package. They have never failed me❤ . Great service please keep it up ????
02/12/21 by Customer
Easy to order and fantastic prices. Parcel delivered on time. We’ll done!!
02/12/21 by Welsh lady
Great service and value for money
02/12/21 by lyn
Did everything. Gave me the lowest price and delivered my item safely to my friend in Canada. Absolutely no complaints.
02/12/21 by Amina
When it goes wrong you discover they have.... No customer support phone number No customer support email address No complaints department Just an online form that gets replied to when and if they can be bothered Never Again.
02/12/21 by Daniel Stock
Good all round tool to find delivery cots
02/12/21 by Customer
Trouble-free ParcelForce booking
02/12/21 by Mrs A
Picked up on time as promised & delivered safely on time
02/12/21 by Maggie
Better than service I received from a competitor since leaving the eu.
02/12/21 by Robert
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
