We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Great 5 Star Service provided, will highly recommend Parcel Monkey.
01/12/21 by Customer
Excellent service here on time
01/12/21 by TraceyCustomer
When you need to pay for extended liability compensation ParcelMonkeys prices are more sensible than the other comparison websites.
01/12/21 by A Customer
Cheaper than most and very reliable so far, Id recommend Parcel Monkey UK
01/12/21 by Stephanie Horn
We booked a same day courier collection as we had an urgent delivery. The courier did not turn up. We got in contact with Parcel monkey, who arranged for the courier to come the next day. We had paid extra for the same day collection, as we had not received the service we had paid for, we asked for a refund for the extra we had paid (not a refund for the full amount, just the difference), Parcel Monkey would not give us this refund despite knowing that we had not received the service we had paid for. We have used this company on multiple occasions before, yet our loyalty to them obviously means nothing. They are ok to use if you do not care when your order is collected or delivered and you want poor customer service!
01/12/21 by catz1x
Zero hassle. Straightforward, delivered in perfect condition for a great price.
01/12/21 by Vince Quill
Excellent Service
Simple to use website, easy collection & prompt delivery
01/12/21 by Customer in Dorset
When something goes wrong you are not covered by dpd or Courier etc your only contract is with parcel monkey which is good for nothing. Never again.
01/12/21 by Daniel Stock
So easy to use for shipping my furniture. Will be using on a regular basis from now on!
01/12/21 by Nicci
Polite service, reliable and fast. Defo will use again in the future
01/12/21 by Jaanika U
Parcel Monkey is good, but the delivery by Parcel Force was very poor. The item was damaged on delivery and was not delivered until yesterday instead of last week. Parcel Force will not give their drivers the telephone numbers to call so the house could not be found. They also did not seem to have my comprehensive delivery instructions. I have used Parcel Monkey before and this delivery let them down.
30/11/21 by DD in Dorset
good service, thank you
30/11/21 by yanina goldenberg
Always have an issue
30/11/21 by Customer
Job done on time. Parcel Monkey made it much easier to find the right courier. I was let down by another service.
30/11/21 by Helen
Really easy to see costs for a good range of options.
30/11/21 by Mr Yates
What a joke, arranged and paid for collection which never been arranged by this company. All they can do is to reschedule collection!! What guarantee i have that it wont be another wasted day waiting for them to collect. Never again, avoid at all cost!! Some things are important and need to be delivered on time!!
30/11/21 by Jacek Szymaniewski
I booked several shipping parcels through Parcel Monkey, I paid for the shipments upfront and completed all customs documentation. As the items belong to me and have been used i completed the reason for export as personal effects as these items are mine and I am sending them to myself as these were in storage. Courier delivers the parcels, a few days later i have a customs bill from Courier stating i need to pay an amount, I inform Courier that i disclosed these as personal effects, Couriers response is, in that case please provide receipts for all the items. I dig out receipts that go way back for the items, after receiving these receipts Courier comes back and states just pay as you did not declare these as personal effects. I send a customs document to Courier that I completed on parcel monkey which clearly lists the items and that these are personal effects. Courier states this information wasnt received. I reach out to parcel monkey, i am informed the parcel was delivered. I respond i am aware of that, but i was billed for customs duty even though i own these items and disclosed this, I get a response from parcel monkey as you have received the items you can ignore the invoice. My response is no i cant ignore the invoice as a payment is expected. I get a response yes you declared these are personal effects, but you didnt declare it in the label. Well the label is generated by parcel monkey and there is no section on there to declare that its personal effects other than on the customs doc which I did. I then get a response that nothing can be done. Like really, what sort of service is this, my contract was with parcel monkey and this information for customs should have been imparted to Courier. So very annoying, time-consuming. Not even an attempt to resolve this matter on Parcel Monkeys part, worst experience ever!
30/11/21 by Jackeline Hegnauer
Fast delivery to the USA, quick and easy to do.
30/11/21 by customer
Very poor service. Sent an international parcel and paid almost £100 with assurance that item will be delivered on a certain date by flight. While trying to track the parcel it was updated as delivered whereas it was yet to arrive at the destination and all attempts to contact the customers service was futile. Very disappointing.
30/11/21 by Sampson A
I wrote a bad review and I found out that the delay was not parcel monkeys fault. So I deleted, write a better one and apologize.
30/11/21 by Customer
Very simple to use.
Easy to compare prices and book the courier.
30/11/21 by customer
Parcel has not arrived in time scale provided
30/11/21 by Eileen Madden
Super fast very good service. Booked a 3 day to France, didnt expect it to happen but it did. Will certainly being using again for the price. Thank you
30/11/21 by SD
£18 cheaper than Ebay, £6 cheaper than Parcel2go, parcel delivered on time, whats not to like.
30/11/21 by Barrie Shaw
Was a bit dubious about using parcel monkey with the cheap prices. My experience was fabulous! On time and no damage to large parcel. Will definitely use again.
30/11/21 by Gwynne Gryce
Sending parcel to Canada. Unsure of costs, customs and most appropriate carrier. Using parcel monkey the price was clear, the chosen carrier was easy to find and hand over the parcel. All details for Canada customs were clear. Package arrived within the time promised, unlike some of my previous attempts!
30/11/21 by Andy Givens
Always a great service, Collection & Delivery and always a 5 STAR Service.
30/11/21 by Paul W
Excellent service.
30/11/21 by Angela
Good prices for the base shipping cost. But where they really stand out is in the added insurance thats offered for more expensive parcels. This is not only reasonably priced, but also provides proper coverage for damage (unlike parcel2go who have a long list of items that are insured for loss only and yet charge over twice as much for the insurance). If you want peace-of-mind when sending more expensive items, Parcelmonkey is the only real option among the discount services.
30/11/21 by Charles King
Excellent Service! Would definitely recommend and use again.
Thank you.
30/11/21 by Customer HelenJ
Worst experience. I paid for a collection of a parcel which never happened and the responses were some what robotic. 2 weeks later and I have had to use someone else for this shipment. Still attempting to sort this out, will be taking this further.
30/11/21 by Sam
Great service
30/11/21 by Customer
Very easy to use, efficient and quick delivery.
30/11/21 by F Dobson
always delivered on time and in good condition
30/11/21 by Customer
Parcel just arrived in time for the beginning of advent.Thank you.
30/11/21 by Fizz 47
Brilliant service, prompt on pick up and delivery. Friendly and efficient parcel collector.
30/11/21 by Den
Worst experience ever, I sent parcel no ones delivered after plenty of time chat with customer services no nothing. I will never ever recommend this money parcel to anyone, they didn’t even have call Center you just only can chat And they will reply you they will get back to you but they will never I lost my parcel I don’t know where it is, I will go further indeed will not let it go I paid them.
30/11/21 by Mish
Always good service. Have used Parcel Monkey many times and no problem at all so far. They have great discount on many services. Safe and secured. Will keep using it in the future.
29/11/21 by Wendy
Very good service. Very helpful if any problems
29/11/21 by LYDIA MORRISON
There was no warning that the recipient still had to pay income tax
29/11/21 by Kirstie Lindsay
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