We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
The website was easy to use, clear confirmation email and parcel collected on time
23/11/21 by Lau
never showed up to collect parcel kept promissing would come back but one week on still waiting for ANYONE TO show up
23/11/21 by Philippe
I was well impressed with the speed my parcel got to its destination. I would definately use this service again.
23/11/21 by Lynn
I have not received my parcel even after 14 days!
23/11/21 by Customer
First time I used the service. Lots of useful information on getting the parcel ready and local delivery point very close. Much cheaper than the post office. Will definitely use again.
23/11/21 by Customer
Excellent service as always!
Well done
23/11/21 by Customer
Excellent service
23/11/21 by Customer
????
Thanks for being amazing
23/11/21 by Jenny Kona Pariah
Very Easy to use, very quick
23/11/21 by Phil
Good service, website straightforward to use.
23/11/21 by M May customer
Very happy with the service, door to door order. Parcel was taken in time from London and delivered to Scotland the next day with no damages to it.
23/11/21 by Customer
Easy to use website
23/11/21 by peter chapman
If I could give 0 stars I would. Paid for delivery to France 6/9/21 to be delivered in 3 days. We are now at 23/11/21 and it is still in the uk! Customer services are terrible, worst I’ve ever had to deal with in my life. From pre written responses to non at all. No phone number. I’ve had to deal with couriers direct as Parcel Monkey claim they weren’t getting replies….funnily enough I get through to them in 20 seconds and get a full report…and has proven parcel monkey to be liars as I have had proof of couriers replying to them. Parcel Monkey also want another £400+ to deliver my parcel, even though I fully disclosed the contents when initially making order, clearly marking my parcel and adding extra info regards contents! If you have valuable items, are shipping abroad, have ANY reservations about your item, DO NOT USE THIS COMPANY, if anything goes wrong you will be left out to dry. I am having to use my credit card company to help me now
23/11/21 by Lee Mcallister
I found the website okay to use for my first time once I got my head around the options. But it was very convenient to be able to do it online and have someone come and collect our item, saved us some time and effort.
Would certainly use again in the future for hard to return in person items
23/11/21 by Ceri
I was told about Parcel Monkey from a courier company I was working for who wouldnt do a return for me, so went on theyre recommendation who took the return package, I couldnt believe the fact it was the company I was working for collecting the return, i recommend Parcel Monkey to anyone who needs to return goods100%
22/11/21 by Chris
Easy to use and quick response in returning items
22/11/21 by Customer
Excellent service, Good customer interaction, straightforward instructions and clear good tracking. Cannot praise highly enough,
22/11/21 by Gillian Foxhall
Ho spedito 2 pacchi dal Regno Unito, sono rimasti fermi per 2 mesi per poi tornarmi indietro. Nonostante gli scrivessi spesso sullo stato della spedizione non ho mai ricevuto nessuna spiegazione e motivo del ritardo. Rispondono in fretta ai messaggi ma non possono aiutarti in nessun modo, non riescono a controllare nulla o farti avere informazioni corrette. Dopo tutto questo mi hanno anche rigettato il refund. Da evitare come la peste.
22/11/21 by Marco Tosoni
Easy to use and you get the best prices
22/11/21 by Ali sharpe
a better price to use established companys whats not to like
22/11/21 by paul keys
I booked two parcels with Parcel Monkey for a Monday collection by Courier. They didnt come on Monday, or Tuesday. So I got Parcel Monkey to re-book the parcels for Wednesday collection. Courier didnt come again. So I asked for a refund, which I got after a few days. I wasted a lot of time on this mess and Parcel Monkey didnt do anything until I asked them to, and then I had to jump through hoops to get the refund.
22/11/21 by A Customer
So far so good although the parcel has only been delivered to the UK handling company who will forward to the final destination country (the option I selected based on a combination of price & time). Will up it to a 5 once delivery is completed but happy with the service so far.
22/11/21 by Customer M
Delivery times very good. Pity about tracking detail. Collected on 1st Nov and although package delivered to recipient within 10 days, latest update on 6th November. It is now 22nd November.
22/11/21 by Mr ALAN BUHL
Easy to use website , cant fault them
22/11/21 by Steve Reilly
I have had an account with Parcel monkey since 2020. I have now been waiting over 1 week for them to collect an parcel. Everyday we have been given a date it has come and gone without contact. Promises made that are never kept and Now the driver cant find the a business with 1 metre high lettering under a famous motor brand. Must be driving with their eyes closed. What a joke avoid these people if you want a parcel collected.
22/11/21 by cliff Taylor
Arrived when scheduled.
22/11/21 by Vivien Pearson
My parcel was delivered later than expected, however it wasnt time critical, and I was kept informed. Very good service and well priced.
22/11/21 by Terri Hutchinson
Berry efficiently solved my query
22/11/21 by Mr Miral Patel
I have used Parcel Monkey numerous times over the years and the one time it turns out I didnt quite pay enough for the latest shipping due to a faulty weighing device, they, Parcel Monkey, immediately suspend my account and blocked me from using their services. They then sent me an insulting email stating I owed a further £4.69 and will be suspended until I paid it! Wow, just wow! ???? Maybe if you sent me an email first, as a "valued customer" you would have found that I would have paid that amount immediately with an apology. I have used Parcel Monkey numerous times before and to be honest, they havent always been great, but the last few times I have had no issues with them apart from today. Talk about using a sledge hammer to crack a nut! What a way to treat your customer! Oh well, never mind, there are plenty other firms out there so no great loss.
22/11/21 by Mike
I’ve sent four parcels with these guys now and never had a bad experience. Keep up the awesome work!
22/11/21 by SWLondonMama
Only used for price checking. Went with Parcelforce so took it to the post office, but printed the labels from the online link.
22/11/21 by Juliet Nightingale
Always on time for collection and delivery
22/11/21 by orridge and orridge
They are excellent, pick up & delivery anywhere in the world.
22/11/21 by Coral Van Rooyen
Picked up and delivered quick and reasonably priced.
22/11/21 by Ian L.
Easy to use site, gave me lots of options, and when I finally selected who I was going to use, made the whole purchase and process very easy. If only everything in life was this easy.
22/11/21 by David Wood
Excellent service pick up and delivery was made in time0
22/11/21 by Mr James Anderson
A dreadful delivery experience.My parcel arrived crushed under a mountain of parcels crammed to the roof.Despite my parcel being clearly labeled it was of course squashed under this massive load.They blamed my packing on the destruction and refused to pay out despite me paying for comprehensive insurance.
22/11/21 by Graham
easy fast and simple. I have used before and will use again!
22/11/21 by Kevin Mccrohan
Excellent service, as usual
22/11/21 by Customer
Great service
22/11/21 by Richard Alderson
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