We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
very happy thanks
13/10/21 by Customer
Absoulutely awful customer experience. Having shipped a few packages through Parcel Monkey, each time is more troublesome. Either customs issues, or the measurements/weight. My last package, I was charged an extra £35 because the weight was declared as 6.6KG, when all I shipped was a pair of glasses (weighed at 1.5KG!!) Customer services are awful also, it is as though they just copy and paste the reply, asking me to send pictures of the parcel, when, I sent that weeks ago, so of course the parcel is now disposed as my friend did not keep it. Therefore, they do not even acknowledge that I no longer have the parcel, and and will not help whatsoever. Overall, you are so much better of going direct through reputable couriers, the pricing is literally the same. I have seen several other reviews like mine, so if I were you, just go to a reputable courier and do it direct, rather than this 3rd party awful service.
13/10/21 by Jordan
Very good and quality
13/10/21 by Vanya Sindrakovska
Very easy to book in. print out labels and e mail them to the return parcel source. Next day parcel had arrived. Very good service and would recommend to anyone
13/10/21 by Stephen Copley
Easy to use, saved me some £ compared to regular rates
13/10/21 by Arturo Aguilar
Really simple and easy to use. I W ill definitely use parcel monkey again when I have a large parcel to send.
13/10/21 by Emma, Devon
Great Easy Collection
13/10/21 by Customer Nilesh Patel
The first time we used it, we are very pleased with the service of parcel monkey and all went quick and as planed !
Many thanks
13/10/21 by CustomerLutz Kunstler
Very good value and much cheaper than other quotes
13/10/21 by Pat
Worked perfectly
12/10/21 by Gareth John
Excellent service. Our parcel took six days to arrive at its destination in Turkey.
12/10/21 by Mr Wyn Jones
4 Days to late
12/10/21 by Grzegorz M Zurek
Always happy to post my goods through parcel monkey, great prices.
12/10/21 by mrs yates
Good, price, easy to use web site, what’s not to like…….
12/10/21 by Stuart Bogg
Always a brilliant and easy to use service from this excellent site .
12/10/21 by Customer
Little more expensive than other consolidators but overall perfectly fine.
12/10/21 by Go Jumbo Office Refreshments
Everything went very smoothly.
12/10/21 by Barry Askew
Nice straight forward to posting, no messing about, will definitely use again.
12/10/21 by John Ashcroft
Parcel arrived in good time and all very efficient
12/10/21 by Customer
Easy to do
I would recommend
12/10/21 by Mr Keith Tomkins
I hadnt used Parcel Monkey before but I was really pleasantly surprised. I chose the "drop off" option and dropped my package off at the local post office at 9:30 in the morning on a next day before 12 service and to be honest, I wasnt confident it would get there the next day.. but it did! My colleague advised me at 11:22 the next day that it had arrived safely. The post office person also commented that she couldnt believe the price I had paid (if i had paid her direct for a comparable service it would have cost nearly double the price!) I will definitely use Parcel Monkey as my goto overnight domestic courier service!
12/10/21 by Nichola
Excellent service, will use again
12/10/21 by Mr Gwiazda
Excellent as always, highly recommended
12/10/21 by Martin Bell, MHB motorcycles
Excellent as always, highly recommended
12/10/21 by Martin Bell, MHB motorcycles
Great prices and excellent pick up and delivery
12/10/21 by Mohamed Nanji
Great service to check the different delivery options & always a great price! Booked a parcelforce collection & delivery for less than direct!
12/10/21 by Customer
Great place to price compare parcel delivery costs to Vancouver - (and not many around that I could find. I found a reasonably priced delivery company with parcel monkey. The process was simple to a drop off point and option for home collection. I’ll certainly use them again especially with Christmas around the corner and family out there.
12/10/21 by Val
Very happy in 4 days my parcel arrived in Turkey.
12/10/21 by Customer
Easy to book. My item was picked from the seller and delivered to me.
12/10/21 by Ebere
Good,easy reliable
11/10/21 by Nick Tokh
First time I’ve used this service - no problems whatsoever - item picked up from hotel I left it in England - delivered to my home address in Scotland the next day ????
Would recommend to others
Sandra Irvine
11/10/21 by Sandra Irvine
The item never arrived at destination after 2 weeks ???????????? paid for a ship with 6 days - awful services - don’t recommend at all (AVOID)
11/10/21 by Jr Nixon
Good service
11/10/21 by Customer
Easy and pleasant the parcel was tracked to buyer without issue all the way to Norway!
11/10/21 by Penelope Moore
Excellent service and so easy to use
11/10/21 by Jackie Goodwin
Parcel Monkey was great. A first time user and certainly not the last. All went smoothly from beginning to end and I was very happy.
11/10/21 by Customer
Excellent and fast
11/10/21 by Customer
This is the best discovery I’ve made. Saves me so much time and hassle. Never had any issues and the customer service is brilliant as even when I screw up and need to rebook they just sort it there and then with refunds etc. Such an impressive service and the fact that you can get any courier to collect is brilliant
11/10/21 by Colin McIntosh
Great easy to use service
11/10/21 by Helen P
Very good price and delivered on time.
11/10/21 by Customer
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
