We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,384 reviews.
Excellent service all round. Easy step by step instructions to register for a pick up and delivery. Did not have to ask any questions. Great price comparison between couriers. Well done Parcel Monkey UK.
27/09/21 by Customer
Sent a parcel off with parcel monkey last week. The parcel arrived battered and bashed about by the courier. The person who purchased the item (820 pound synthesiser for the record with fragile written all over) sent me pictures showing the state DX delivered my parcel in. To make matters worse the synthesiser is no longer working correctly so I’ve had to issue a refund for the item and the synthesiser is returning to me broken. I paid extra for compensation should anything go wrong and was just told by parcel monkey to wrap my parcels up better in future. I found this very condescending as a long time eBay seller who takes pride in the safety and presentation of my parcels. Very disappointed and as a long time user of Parcel Monkeys services I will no longer be using them.
27/09/21 by Jord C
This company is the perfect answer if you want a great experience sending a parcel , also a competitive price that beats the other courier companies..
27/09/21 by Tony Look
Parcel picked up on time but not delivered by mid day next day as promised - 3 days to deliver. Easy to book but not sure I will use again.
27/09/21 by Customer
5 star everytime. Ive used Parcelmonkey quite a few times now and theyve never let me down. Will continue to use them, no question. Big thumbs up ????.
27/09/21 by Pat McCaffery
Good collection and delivery
27/09/21 by Sumon
First time using parcel monkey,very satisfied with the outcome,highly recommend.
27/09/21 by Angela Armson
Everything was good until they took extra money out of my account saying the parcel was heavier than I said but it was weighed at the post office before I even sent it looks like a scam to get extra money out of you Be carefull
27/09/21 by Justin Butler
Perfect service, thanks.
26/09/21 by Mark
Great thanks
26/09/21 by John Pigg
Very good service in every respect from order to delivery
26/09/21 by Mr Smith
The service is too slow
26/09/21 by Customer
International package to Australia £25 cheaper than Royal Mail , arrived in Brisbane 8 days later, simply epic !!! Undamaged and as it left the Uk . Even the recipient was Amazed. Outstanding service !!!!
26/09/21 by M . DAVIES
My parcel has still not been delivered. How on earth can I give a positive review.
26/09/21 by Nick Fairs
Quick and reasonable prize.
26/09/21 by MOHAMOUD NOUR
Easy to arrangeand picked up and delivered on time
26/09/21 by Sandra
Excellent, quick and easy. Recommended
26/09/21 by Darren. Multi-trade company
Great service thanks
26/09/21 by Sajid Khan
great service, cheapest prices by far
26/09/21 by LMW
BE VERY CAREFUL ON INSURANCE , COULD NOT GET A PAY OUT ON A CLAIM . EVEN AFTER SENDING HUNDREDS OF ITEMS AND PAYING EXTRA FOR COVER AND OVER WRAPPING ITEM , WITH PHOTOS AND PAPER WORK .
25/09/21 by Customer
excellent service
25/09/21 by D Dundjerovic
Very efficient service
25/09/21 by ---------------------------------------------------Philip Brown---
Very competitive and simple to use
25/09/21 by ROGER STEBBING
Very efficient and easy
25/09/21 by ROGER STEBBING
Have used this company numerous times and am always pleased with the hassle free service. The website is very easy and simple to use. The parcels have always been received punctually and in perfect condition. Great service. See you soon.
25/09/21 by Sam
Very good first experience will use again inshallah
25/09/21 by fam
It was easy to compare couriers. Once booking the print label is provided by Parcel Monkey directly.
25/09/21 by VVered
quick and easy thanks
25/09/21 by timothy duncombe
excellent price comparison and great help when i made an error would use again
25/09/21 by Customer
Perfectly good service
24/09/21 by Mark Fincham
The parcel was delivered in a totally professional manner and I will be using Parcel Monkey again.
24/09/21 by Stuart
From the quote to booking was very easy site to use and understand
24/09/21 by Customer
Needed to send a heavy box of old magazines. Tried ParcelMonkey for the first time and got a price that was about half anywhere else. The box went via parcelforce, so I guess the experience is largely of parcelforce. The parcel seems to go as if sent by parcel monkey, so Im unclear what happens if it gets lost or whatever. But as my parcel was delivered perfectly Ill definitely look to Parcel Monkey next time too. On a much lighter, smaller parcel Parcel Monkey was not the cheapest (Royal Mail was) so always worth checking different sites for each parcel
24/09/21 by Pete
Great service very happy
24/09/21 by Gary
Despite paying for customs using this site, a letter was sent to the recipient asking them to pay more money for the parcel. Terrible. Awful experience.
24/09/21 by Diana
I will never use this service again booked on thursday for next day collection by Courier but my parcel never got collected until the following tuesday
24/09/21 by Customer
Very happy with quote and service but a fix on delivery collection time would be helpful.
24/09/21 by Customer
Great job! Will definitely use again in the future!
24/09/21 by Customer
Great service
24/09/21 by Jets
Excellent service. Arranged pick of of item late evening, picked up following day & delivered the next working day. Used Parcel Monkey twice in very short period. Would definately recommend.
24/09/21 by Claire Hughes
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