We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,384 reviews.
Good performance using Parcel Monkey / Parcelforce: 18 hours for a 22kg package going from NI to Essex, excellent....
21/09/21 by Dilys Evans
Good value, delivered on time. Will use again
21/09/21 by J w Tidey
Yet again, terrible, never again..
21/09/21 by customer
The procedure is even better than before. The dashboard is so clear you can see short updates without even tracking parcels via courier site. All issues are resolved the same day. Really happy with parcel monkey!
21/09/21 by Elllvee
Works fine and quite easy.
21/09/21 by tj
Impressed. Cheaper than going direct through Parcelforce and very fast.Reccomended.
21/09/21 by Jack Mitchell
Horrendous service. Parcel worth £170 Global Priority fully insured at the end of MAY. 4 months later and parcelmonkey are ignoring my messages. Considering legal action as a last resort
21/09/21 by Melissa
Always follow up unlike the post office and carriers. Excellent support
21/09/21 by William Morgan
Excellent service fast shipping to Australia and arrived in perfect condition. Many thanks parcel monkey!
21/09/21 by zoe bawtree
Very simple to use and a good way to compare cost against time for delivery. MB
21/09/21 by MB
Simple to use, good service from theur support function when I had a (rare) issue and the prices compare favourably.
21/09/21 by Mr Derek Lupton
????????. Very good
21/09/21 by Dan
Was very straightforward to arrange and pay for and competitively priced
21/09/21 by Fionnuala O'Leary
Very good, very easy to use.
21/09/21 by Nick Peake
Excellent service using ParcelMonkey. Very quick customer service whenever I’ve had an issue.
Would be nice to have some more options when using certain couriers such as DPD and being able to disable safe place, deliver to neighbor etc.
20/09/21 by Shad
Very good service
20/09/21 by Customer
Great service that is so really convenient and easy to use. Very competitive price too. Can recommend!
20/09/21 by Customer
Fantastic service pick up and drop off very good
20/09/21 by george
I love parcel monkey and it’s always my first choice when I’m posting something bigger than a letter. It finds the best deals and makes it so easy to get quotes, save quotes and shop around.
20/09/21 by Taryn
Easy to arrange and cost effective
20/09/21 by ROGER STEBBING
My fourth parcel to Paihia New Zealand In the past nine months. Door to door in a week. Excellent service at a competitive price.
20/09/21 by Bob
So far so good, used 3 times, all parcels delivered, some of the logistic companies are better than others, however, Parcel Monkey have been quick and easy to use :O)
20/09/21 by MILLENNIUM SUPP LTD
Kept to their word 48 delivery both drivers from point A to point B were very helpful
20/09/21 by Jon
Excellent service !
20/09/21 by Mr Allan Wright
As always very reliable
20/09/21 by D Norris
Delivery great. Integration to shopify is poor so requires some manual effort.
20/09/21 by Stefan Portland
Brilliant service and great price. My parcel was picked up from my home by a pleasant young man and was delivered next day hundreds of miles away.
20/09/21 by Ms North
Excellent as always
20/09/21 by Customer
Picked up promptly delivered within 24 hours and no damage fabulous
20/09/21 by Ceri
Fast and accurate delivery.
20/09/21 by Customer
An effective website for comparing & choosing a carrier.
20/09/21 by David Cook
The worst experience ever. Package not collected the first time, followed up, they told me I had to rebook. After saying I would escalate to management I was revoked in for another collection date. Once again, package was not picked up. Absolutely disgraceful and terrible support.
20/09/21 by Lucinda Kelly
Great service, good rates and mainly all delivered well on time.
20/09/21 by Alicia B.
Amazing service would just be nice to know a pick up time so not waiting around all day from 8/6 not knowing what time parcel is being collected
20/09/21 by Customer
Super efficient service. Useful help page if needed. Parcels arrived at their destination quickly and intact. Would definitely recommend and use again.
20/09/21 by Customer
Was suppose to be delivered by Friday 17th Sept but has still.not arrives yet (19th Sept) this is the 2nd time that timescales have not been met. Disappointing
19/09/21 by Clare
Perfect as usual
19/09/21 by CJW
My package did not leave the border and it was returned to me and a proper reason was not given and I still haven’t received a refund
19/09/21 by customer
Excellent service they are my GOTO provider now great prices top couriers drop off or collect from hone just perfect I sent 4 parcels recently all picked up on time all delivered in the tine frame and up to date tracking
19/09/21 by Garry
Well laid out website with ease of use parcel delivery time was excellent and in good condition
Just one comment for improvement please highlight the box that needs correction took me several goes to realise what I had not filled in correctly
19/09/21 by Patsy
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