We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Paid for 24hr delivery but was a day late,so wont be using these again
03/10/21 by customer Mr clarke
Arranged for a parcel to be picked up from my place and be delivered to another city, on a Sunday. Made the booking in a relatively short notice (Sunday around 7 in the morning).
They rang to confirm and arrange the pick-up, later the driver was wearing a badge with his name/company role, and was very polite and presentable.
Although the price wasnt cheap, it made sense considering the circumstances.
10/10 will use again if needed.
03/10/21 by George Karako
Really easy to use.....happy to drop off at local PO but got the option to have collected....parcels where delivered really quickly so very pleased
03/10/21 by Amanda Maskell
I needed to send two quite large boxes of photos. The pick up service was excellent from clicking on the website to printing labels and prompt pick up. Delivered in 2 days with no hassle. Highly recommended.
03/10/21 by Chris
I chose parcel monkey as eBay’s delivery was to complicated. The price was comparable and the site quick and easy to use. The only problem was the parcel was not collected on the day. I called and the assistant rebooked and apologised. The next day the parcel was collected at 17.50, ten minutes before the deadline. The day after another delivery van arrived to collect the parcel again. I feel this was an issue with DHL rather than parcel monkey and would use the services again for non time sensitive deliveries.
03/10/21 by Anne
Good service. Very jandy.
03/10/21 by Allèn Sutton
Very smooth transaction. Easy to book and delivered on time using DPD.
03/10/21 by Susan Ford
Excellent as always, won’t use anyone else
03/10/21 by Liz Davies
Never had a problem with Parcel Monkey, always helpful and couriers booked have always been on time!
02/10/21 by Lee Morris
Great service and good price
02/10/21 by Cal
you havent done your job. the courier did not arrive. whats the matter?
02/10/21 by Customer
Excellent Service as allways
02/10/21 by Anthony
As usual, good. Insurance is less than on some other sites so works out sometimes the best price.
02/10/21 by Tony Edwards
Very happy with the service. A competitive price and delivered parcel in good time.
02/10/21 by Keith Scoons
Great price and home collection. No comparison with Post Office prices
02/10/21 by Giacomo
We sent a parcel to ireland via Courier through parcel monkey - returned to us 10 days later in an awful state - Contacted and asked why it was returned - Answer was duty not paid - we user THEIR commercial invoice plus our own showing Vat at 23% - The refused to re collect or refund - Just a really bad experience - DO NOT TRUST THEM TO COLLECT INTERNATIONAL PACKAGES - THEIR COMMERCIAL INVOICES ARE NOT ADEQUATE - DO NOT INCLUDE IOSS NUMBERS AND THE PACKAGES WILL GET RETURNED - YOU WILL NOT BE REFUNDED.
02/10/21 by brian kay
Great service, easy to track, delivered perfectly
02/10/21 by Hilary Fursdon
Great service and easy website navigation.Good price too,thanks again.
02/10/21 by Customer
Really straightforward and reliable! Will use again.
01/10/21 by customer
Never delivered my parcel then wanted me to pay to have it returned to me . Despite the parcel being correct size , weight and address.
01/10/21 by Customer
Always good pricing and service. Even on the very rare occasion things dont go to plan, the customer service is extremely helpful and switched on, highly recommended, keep up the good work!
01/10/21 by Mr Paul Helesfay
Quick and easy to use the services
01/10/21 by Customer
Dpd Missed first collection. No explanation why. Rebooked without being asked.
01/10/21 by Mr Lawson
Dropped off at Post Office on 24th on a 3-4 day Global Priority service (£35.59) and today the parcel sits in New York it took the parcel 5 days to leave the UK. The only other services offered was DPD who I would of used but the nearest drop off is 20miles away. I have just checked another courier and they offer Fedex and UPS both cheaper and on a faster quoted service. Used to recommend Parcel Monkey for overseas deliveries and only used another courier for UK deliveries next time I will try another couriers non Parcel Force services. Oh yes it was my sons birthday yesterday hes now counting down the days now for my parcel to arrive. Cheers.
01/10/21 by Mr DONALD MORGAN
They where very good
01/10/21 by linda frost (mother0140)
simple easy to use site, pay and print your label, plenty of options, good cheap prices too
01/10/21 by Graham York
Thank you very best
30/09/21 by Customer
Absolutely rubbish service. Paid for 3 boxes guaranteed next day delivery (for a reason) they sent one box to the wrong depot had to chase their customer service dept only to be told that the boxes will be delivered between 1-3 working days. The parcels were finally delivered after 3 days and by then my friend had left the country!
30/09/21 by Guyyan Mirza
Offers good prices, including Royal Mail parcel force drop-off for parcels to EU countries.
30/09/21 by Richard, Stevenage
no hassle and good value. Thank you
30/09/21 by Rubert
Nice and easy
30/09/21 by Customer
I still dont know where my parcel is
30/09/21 by Customer
great service
30/09/21 by MR G
Prompt service
30/09/21 by Sandra T
Booked with PM for parcel to be returned to ShuCentre. Paid £7.90 for postage & VAT & found out it was being picked up by Courier? Next day Courier man came, very pleasant & he checked details on my parcel (as could not print off return labels) & said they were fine & took my parcel away. The next day I got msg from Courier to say my parcel would be delivered very late afternoon TO ME! All labels etc were return postage etc to ShuCentre. I did put my sender address as from in small print. I spent most of the day wasting time trying to get a message to Courier that parcel was for Shucentre & not ME! No answer to abt 6 phone calls to Courier & still showing tracking to me but finally got msg from Courier saying it had been delivered to ShuCent, so what was that all about. I wasted whole day on Courier error & why was tracking showing it on its way back to me????? Poor rating given & cost me £7.90 for the privilege!!!
30/09/21 by Pammy
Easy to set up and print labels, good price, fast delivery
29/09/21 by Dorothy Manuyama
I have used Parcel Monkey UK at least for 2 years now. I have to say they are excellent. They have dealt with all my queries quickly and when things have gone wrong they have issued refunds and have chased things up quickly.
There are a lot of parcel delivery companies out there and I am sure they are good too. however if undecided give this company a go. They never let you down and deliver on time. Great Service.
29/09/21 by Luis Perez
my package has not yet reached its destination. I am very disappointed with your services.
29/09/21 by Costel N
Great job Parvel Monkey!
29/09/21 by chris
Found the process very easy and a good price but could’ve been even better if I’d had notification when my parcel was going to be picked up.
29/09/21 by Susan Cook
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