We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Excellent service
04/05/21 by Friend of Ted
Super easy website to use and plenty of posting options! I send boxes overseas every few months and always use this site as its so easy!
04/05/21 by Customer
Excellent! Thank you.
04/05/21 by Penny HALL
Good services
04/05/21 by Customer
Fantastic all the way from start too finish.
04/05/21 by ian pleasant
It just made parcel sending very easy!
03/05/21 by Customer
Prompt, reliable service. Will use them again. Thank you.
03/05/21 by Anne Shore
Good service but need to improve on Customer Service urgently
03/05/21 by Customer
Did just what I wanted and I got a tree planted.
03/05/21 by Simon Palk
Far better than parcel to go
03/05/21 by Chax creations
We needed to send small fridge (return to the seller) and we are very pleased. All process went smooth. Not bad prices. The only con is poor choice of couriers for that big packages.
03/05/21 by Natalie
Fast and efficient. Good online progress status.
03/05/21 by GS
Parcel monkey is a fantastic portal to book for courier services. Very effective and can communicate well with clients.
03/05/21 by customer
Great service!
03/05/21 by Sonia Kerr customer
First time using parcel monkey and would recommend first class
03/05/21 by Mr James Lee Piggott
Have used parcel monkey a few times and have never had a problem with their service
03/05/21 by Diane Michael
Excellent service.
03/05/21 by Miss Lois Cordelia
Excellent service no problems
03/05/21 by Customer
Good service. Quick and easy.
03/05/21 by Stephen Kingsford
Very easy process, prices good and no issues.
03/05/21 by Ian Walker
I now only use Parcel Monkey to send my parcels to my family in Australia. As well as their prices being very reasonable - they always show up when they say they will and our parcels have always arrived at my daughters house (in good condition) a week after collected from my house.
03/05/21 by Customer
My parcel never arrived
03/05/21 by Sarah whetton
So poor services they have. Wouldn’t recommend anyone if using their services for international delivery. Took money of delivering in a week but it’s about to be a month now and still not delivered. Disappointed.
03/05/21 by Fatima Sheikh
Stay away.. scammers
02/05/21 by Kamil Kierzek
Happy with there service sons received there parcels ???? the next day wow fast postage..
02/05/21 by Marnie
Very simple and effective service highly recommended
02/05/21 by Lee
Perfect service
02/05/21 by musry
Great courier Everything Perfect called to say arrived and delivered item will Gladly use again
02/05/21 by Terence Evans
9 time out of 10 the service is excellent. The rest of the time can be simply let down by human error. For example, a driver not looking in the porch to collect a parcel when this same method of collection had been used more than a ten times previously.
02/05/21 by leslie slack
Easy to use. Cheaper than RM. Plus you have the option to have your parcel collected.
02/05/21 by Jacqueline Rekko
Good efficient booking process and most importantly the parcel was delivered on time
02/05/21 by Roger Allen
I was very happy with the service. Great price for a parcel to Germany.
02/05/21 by Carol Simpson
Fast and efficient service
02/05/21 by Customer
Easy to use, straightforward process for sending packages.
02/05/21 by Grant
Simple to use and offers various options.
Would recommend to anyone wishing to send a parcel.
02/05/21 by Alan
Always saves money and still the same quality service
02/05/21 by Gary Foley
Easy to use and fare prices
02/05/21 by John
Everything went according to plan. The only challenge or complaint is that the collection and delivery window are all day which is not always easy to manage. Even text notifications just gave 7am - 6pm
Nordlink tracking service did not respond to any of the tracker IDs I had, not sure of the benefit of this
But they did what they said they would do and all went well
UK to Australia in 4-5 days, pretty good
02/05/21 by Customer
Quick, convenient, excellent value and easy to use
02/05/21 by Allison Trevallion
From Northern Ireland to Czech Republic. Everything was ok ????
01/05/21 by Lucie Dvornikova
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