We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Fast, efficient delivery. Thank you!
01/05/21 by Customer
Item collected on the 20th. Was meant to be delivered in 4 days. It is now 10 days and the item is still at sorting hub for export. Where is the parcel? No one knows
01/05/21 by Billy Bubu
simple, quick & clear.
01/05/21 by LukeH
System worked very reliable
01/05/21 by Dr Wright
Great collection and delivered quick
01/05/21 by Customer
Efficient and good value
01/05/21 by Ian Thompson
Really good and affordable service. Suitcases were delivered in perfect condition. Will definitely use it again
01/05/21 by Hira
Item collected on time
01/05/21 by AndyO
Speedy delivery
01/05/21 by Gumbrell
International Express parcel delivery overdue by 7 days, no update on tracking available for 7 days. Customer service claims that they will not refund until parcel delivered. What if the parcel is never delivered but lost? Is that a way for Parcel Monkey UK to wiggle out of their obligation of delivering a service for which they take money? Wonder what trading standards have to say to this.
01/05/21 by MontyQ Ltd
Excellent service for using in Europe. Wish it was as easy sending to the far east because the parameters for address does not accept symbols such as # and dash especially when properties in far east are flats and apartments. If they can overcome this it would be fantastic to send it worldwide too.
01/05/21 by Satisfied customer
I don’t understand how their model can work if they can’t talk to the couriers. I waited in all day, I contacted them with an hour to go until end of day and they said I had to wait, no-one arrived. So I contacted them again and all they could offer was to rearrange. Why couldn’t they find out where the courier was that I booked?! Why would I want to rearrange when exactly the same thing could happen. Very poor.
01/05/21 by Toby Bridgham
Scammers blocked my address
01/05/21 by Kamil Kierzek
Always great service easy to use and efficient
30/04/21 by Tracy Fountain
Never encountered any problems with the service, was picked up and delivered in less than 24 hours. Only thing i would recommend is giving a time slot for collection as had to wait in all day. Also driver who collected must of been having a bad to day coz he had a face like a slapped bum.
30/04/21 by Sam
Absolute terrible service.. paid £58.00 to have parcel collected and they never turned up to collect it. Couldnt get hold of them, never replied to emails and never refunded me. Parcel Force through post office then delivered it to me for £27.00. So they rip you off as well!! Do not use them.
30/04/21 by Hayley Hammerton
Very easy to understand and use, piece of cake for an IT inagrant of 63!????
30/04/21 by David Rayner
Useless, said they would another courier between 11:47-12:47 and then made out the courier couldn’t collect and then they can reschedule it for 4 days later. Absolute joke of a company
30/04/21 by Josh Parker
Good price, good service. Would use again.
30/04/21 by Alan Reynolds
The parcel was collect from me on Monday. It’s now Friday and my son in South Africa hasn’t received it yet. I call that terrible service. I hope you haven’t lost it!! Could someone contact me and let me know what’s going on please?
30/04/21 by Louise Blackmore
Quick and easy service exelent price
30/04/21 by Prem
Reasonable prices, easy to follow instructions. Highly recommended
30/04/21 by Ms Anke Wagner
Great site, easy to use.
30/04/21 by Customer
Great service
30/04/21 by John Whipp
Fast, efficient and good tracking system.
30/04/21 by Customer
Excellent service arrived sooner than expected
30/04/21 by MARGARET OTWAY
I used the services often and everything was professional until I sent the package in December and it came back to me after 5 months without any explanation.
30/04/21 by Artur Liskiewicz
i am lost no one can respond to you when you ask about your parcel , you dont know anything about the situation, all of them are not professionals. no one can explain to you the situation because they dont care about it they just want your money. my last hope is to call a solicitor and let those people be PUNISHED...
30/04/21 by Samar Hammoud
Way to send parcels reasonable price
30/04/21 by Sharon Spencer
Absolutely awful! Scam artists! Avoid like the plague!! Failed to fulfill their contract to me (delivery of a small parcel to Sweden). It didn’t get anywhere near Sweden and two weeks later, I was told the recipient wouldn’t pay customs fees (not true, it never got as far as Sweden and she was never contacted). The parcel was eventually returned to Parcel Monkey (not me), who tried to extort money out of me to get them to return the parcel to me! When I proved the parcel had never got to Sweden, they then returned it free of charge, but not before much stress. If you want a stress free life, give Parcel Monkey a miss, the service and customer service is dreadful.
30/04/21 by Carolyn
Always competative prices
Fast and on time
30/04/21 by Customer
Great service !delivered within the time frame stated .Will continue to use this parcel service.
30/04/21 by Customer
Easy to use, competitive prices offered. I printed the return label and dropped it off at the local post office and the parcel was delivered a few days later. Will use it again in the future.
30/04/21 by Maureen
Fantastic service, great choice of couriers. Very easy to navigate website. Nice and easy to use the dashboard and print of invoices.
29/04/21 by Virowall Hygiene
Quick and easy to use and got good value
29/04/21 by PG Taunton
Excellent service. 6 from UK to Norway.
29/04/21 by sharron taylor
To date you have always given excellent service Keep it that way. Thanks.
29/04/21 by CustomerJeremy Barber
Great as usual.....
29/04/21 by neville carpenter
Collected on time and delivered when promised. What more could I ask.
29/04/21 by Graham
We were very impressed with the service. Our parcel was collected from England on 21st April and our relatives in Australia received it on 28th or 29th April. As this was during a time when the world was partially shut down due to the Covid pandemic, we thought this was very speedy. Would definitely recommend. Thank you.
29/04/21 by Ingrid
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