We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,639 reviews.
Good price delivered on time
12/05/21 by robert maughan
Good prices definitely cheaper than going to the post office
12/05/21 by Adam Jenkins
I paid for 3 day express delivery and it is now due to arrive on Friday, 7 days later.
12/05/21 by Annette
So far I have used them for parcels to USA, Australia, Switzerland...no issues at all.
easy to use and you can know what you are buying insurance wise before you buy.
Super helpful with their communications too..
Great prices !!
12/05/21 by Mr Steve Hillary
Simple and effiecient service, thank you
12/05/21 by Customer
Found me the best price and got the big, heavy parcel delivered. My recipient was very happy so must have arrived in good order.
12/05/21 by Nigel Percy
Very good service, came quickly and communicated well when they found the recipient not in. One star less as I was given the impression they might charge me extra for the recipient not being there!
12/05/21 by Customer
Brilliant service, parcel to Australia arrived swiftly and safe.
12/05/21 by Customer
Always offer a good priced and reliable service, never had a problems and been using them for over 4 years now.
12/05/21 by Sherry Stone
Failed to deliver our parcel and will not pay out for insurance claim. Avoid this company do not use.
12/05/21 by ALISON MACLEOD
Excellent service. Sent a package to Portugal. Picked up from my home on the day and time stated. Was able to track the package across. Arrived at my friends in Portugal as stated
12/05/21 by Sharon Maynard
First Class Service as always.
Parcel Monkey are hassle free, fast and very reliable.
My first choice for parcel delivery.
Thank you
12/05/21 by Cathy
Same parcel I sent a week ago, suddenly gets rerouted (by DPD) and returned back via Parcel Monkey to me. Ive received three different explanations by Parcel Monkey staff as to why that happened, and upon investigating, none of them turned out to be true. So they kept going in circles trying to shift the blame. If youre sending to the EU, use UPS or Courier directly, dont route via ParcelMonkey. They DO NOT have the expertise to get the parcel through customs reliably (even, if as in my case: its with a pro-forma invoice and a personal shipment only). Dont do it.
12/05/21 by Roman
Easy to use, great service.
12/05/21 by Customer
Why would you not use Parcle Monkey. E Bay to deliver item I sold £36 and had to take it to courier. P Monkey and service by DHL £9 collected next day on 24 hr service ... perfect
12/05/21 by Oliver1961
Excellent service used parcel monkey many times now. Very impressed!
12/05/21 by Customer
Saved a fortune on postage, don’t have to skimp on the packaging using the top couriers. So happy with the service.
12/05/21 by Customer AJ
Always a great service
Cheap prices, quick delivery
What more could you want
12/05/21 by Customer
Parcel Monkey are just a go-between between customer and courier and that was ok, but Courier lost my Parcel
11/05/21 by Peter Kitching
It was easy to book and print the label, the only down side was our post office only comes to our village twice a week and the post master wasnt keen to take the parcel,(saying it should be taken to a main branch and it might not fit in his car) we paid for the 24 hour service but it actually took 48 hours for it to arrive. probably due to the collection time from the main post office. The parcel arrived in excellent condition, we were happy with the overall service. We would use parcel monkey again.
11/05/21 by Keith Wilson
Parcel picked up in Sunderland and delivered near Preston within 48 hours. Easy to sort and great value for money.
Great in these difficult times as saved on petrol and safe distance!
11/05/21 by Karen - Preston
Complete rip off- the receiver had to pay an additional amount to receive the goods! Never again!
11/05/21 by Customer
Easy to use website, 19Kg parcel sent Parcel Force 48H,
much cheaper than buying in post office !
11/05/21 by Mike Watson
2 recent collections booked through Parcel Monkey with Courier as the agent. Neither were collected. Parcel Monkey staff on chat are useless and unhelpful, telling you to leave a few more hours despite your priority collection time having passed by several hours. I was told to rebook the collection at my additional expense and has to chase a refund for the first failed collection. When raising the most recent collection had not happened again, the agent’s first response to me was that she had cancelled my collection meaning I again needed to rebook. This agent was adamant that my dismay with poor service meant cancel the collection. I asked why my courier reference was not recognised with the courier and she stated they only pass order details to couriers after collection. Naturally this cannot be possible or no item would ever get collected. Maybe that is in fact true at Parcel Monkey. Their prices look good, but that is assuming you get the service you pay for, which I never have. Their staff also don’t seem to feel a refund is necessary despite failing to fulfil the contract you have with them. I will never use Parcel Monkey or Courier again as they both seem comparably useless.
11/05/21 by Kim Wilson
Straight forward and easy to use. First time I posted something over seas and the guides were excellent in helping me with what I needed to do paper work wise.
11/05/21 by Customer
Always the best rates and easy to use website.
11/05/21 by Andy A (Plymouth)
Collection was great mid morning.
Booking on line was easy too.
I will definitely use again.
11/05/21 by Ian M.
Excellent service
11/05/21 by G Coney
Parcel returned after 3 weeks and I had to arrange collection... Customer service didn’t have a clue. Probably my worst delivery experience - even make Hermes look good!
11/05/21 by Dick Barton
No issues the normal excellent service
11/05/21 by MARGARET OTWAY
Easy to use and value for money.
11/05/21 by TOM MORELAND
Excellent service n will always use this service in the future.
11/05/21 by Customer
After parcel2go failed to collect my parcel, I booked with Parcel monkey. Excellent responsive and reliable service.
11/05/21 by Customer
Brill.... thanks
11/05/21 by Ian Thompson
Its said 2 days delivery from UK to Belgium but took 3 days to leave UK and stuck in the customs for 5 days now. Hope it will arrive soon.
11/05/21 by Masa
Easy to use. And good options.
11/05/21 by Charles Jardine
Great, easy to use and reasonably priced service
11/05/21 by Customer
Very impressed with the service provided by Parcel Monkey UK. We were nervous sending an expensive parcel to Europe but the parcel arrived on time and with no problems due to customs etc. The price was very reasonable and the website easy to use once we got the hang of it. Will use again!
11/05/21 by Liz Steadman
Easy to log on to website. Ordering easy good invoicing. Prompt collection service.
Thank you for a reliable and efficient service.
11/05/21 by Mrs Vera Mobs
all good as usual,my first choice
11/05/21 by kate
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