We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Surcharged me £52 for sending a parcel smaller than I stated . Keep sending me the same reply without reading their own dimensions . Obviously a software glitch but no-one will actually check . Shocking service. Used to be good but now awful .
25/04/21 by Rose
Very clear and detailed information - simply described. It does the job very well.
25/04/21 by Ms Micaela Soar
****. Sent a parcel which was metal. It was returned back to me because it was badly damaged. Parcel force said I never paid extra so it wasnt insured. No were did I see I had to pay extra. Then when I put a bad review in replied that the situation has been resolved and for me to get in touch with them. Making out as though they were giving me my money back which never happened. So were down £170. Parcel being of metal and heavy must of been dropped from a fair height. So in a nut shell if you compare prices for a delivery see the small print with parcel monkey otherwise your not insured. When they reply to this they dont allow you to reply back to them so every can see there telling porkies. DO NOT USE THEM
25/04/21 by J P Wood
Brilliant price good service , will use again 5***** all round
25/04/21 by Tina Nickisson
Managed to PICK UP a parcel from the USA that DHL said was impossible
Oh, and it was DHL ????
Very impressed
25/04/21 by Electric Motorcycles
easy to use website, reliable, competitive service
25/04/21 by t gronow
My sister sent me a package at the end of March 2021, and it’s been sitting in London for about almost a month. My brother-in-law chatted with them and just told him that it was lost and that they would refund him the shipping money. Nothing about trying to find it, no sincerity, no trying to lift a finger in seeing what happened. I believe this happens a lot and they just don’t care anymore. Very disappointed. It was actually an Easter Care package for my daughter of 3. Very sad. Even now being at the end of April, we were still excited for it. Now Parcel Monkey could care less
24/04/21 by Karen Mendoza
Easy and efficient.
24/04/21 by Jason Searle
Really let me down Don’t proactively monitor issues- it’s all up to you Said they couldn’t help as they hadn’t heard from the carrier (Courier) but Courier couldn’t help as parcel monkey didn’t provide the details properly for their system. You can’t talk to them on the phone and are completely shut at the weekend It’s not the first time they’ve let me down but it will be the last time I let them
24/04/21 by stereotype
Parcel was bang on 30kg, checked on my scales and post office , was later charged £52,00 extra, 2nd time its happened but unfortunately I have no way of proving my case.
24/04/21 by Customer
Good service
24/04/21 by John
The purchase of the postage was great, easy and printing of the labels was good. The only thing that has let it down so far is the lack of tracking, I took it to the post office 8 days ago and cannot get any tracking updates, hopefully this will change soon.
24/04/21 by Tania Gibbons
Efficient and following every expectation. Well done and thank you!
24/04/21 by S Sayer
Easy to use...
24/04/21 by Customer
Excellent service. Very easy to use even for an "oldie" like me. Hassle free.
24/04/21 by Ann Thompson
Very easy and quick
23/04/21 by Kostadin
Good company easy to send parcels great service
23/04/21 by M Goodyear
Parcel delivered promptly and 1/2 price of other carriers
23/04/21 by customer
No updates ever given. Just went from "updates may be delayed" to "delivered" after about a week - couldnt track parcel. Tax payable by recipient not clear when booking.
23/04/21 by rachel
My parcel was not picked up on the day booked despite 48 hours notice. My parcel was paid for next day but this did not happen either and it arrived the day after! Will not use this service again!
23/04/21 by Pam C
Awful service and even worse customer experience. Parcel not collected, no refund or compensation offered on 3 occasions. I will not be drawn in by the cheap prices again, i would rather pay the extra and go direct to the couriers. At least they will do what they charge me for!
23/04/21 by John Garnett
You told me my parcel could not be delivered because the address did not exist. This was a valid address I had successfully sent parcels to in the past. What had actually happened was that the recipient did not hear the courier ringing his phone from his locked front gate (which is far from the house). The recipient later noticed the missed calls and contacted the courier, so the parcel was delivered 2 days later. The delivery was shown on the tracker, but I have not received the promised update from your support line.
23/04/21 by Lesley Morgan
Im having a very hard time now with my parcel ,the are very incompetent,useless staff they dont know what they doing,still waiting 4 days now for my parcel to be returned to me to send it back with Courier , the are bully you cant call them because they know that they are not professional,i really regret that I have used them, think twice before you ship with them . im lost and depressed nothing I can do no parcel shipped no money back £140 they are playing with me . I contacted NORSK GLOBAL about my parcel they told me they havent received any update from parcel monkey team think twice before you use this {company}
23/04/21 by rafik hama
Parcel arrived safely but not as quickly as promised when booked. All items were delivered safe and secure though.
23/04/21 by D Cook
So easy to use and arrange from my parcel service.
23/04/21 by Customer
I was a little uncertain about using this service as I was new to this. I need not have worried. The options I had in who the carrier was and the cost was very clearly laid out. I received emails to confirm my choice and a label to print and stuck on the parcel. Another email from the carrier DHL who confirmed receipt and then a time slot on the morning they were picking up. Driver was on time and I got further tracking to confirm delivered. I could not be more pleased with this service. Brilliant and easy even for and old crock like me! Will definately use them again. Absolutely marvellous.
22/04/21 by Pleased customer
Well here I am again. This service works like a Swiss watch. If I could find fault I would. Just use it. Its actually good.
22/04/21 by Paul Kelly
I arranged for DX next Day delivery. Now 3 days later and the parcel has still not been collected. To make matters worse, continually fobbed off with the online service and then even the audacity to say that they are not a courier service and just a price comparison site for parcel delivery. If they take your money then they should sort out issues instead of trying to behind just being a comparison site. Shocking!
22/04/21 by DF
PLEASE BEWARE OF USING THIS COMPANY!!!! Deal with the companys direct they are advertising. It is important you dont use a third party.. If you have any issues they only contact is email and no direct telephone number.. Very hard to resolve any problems!!! Ive only used them once and Ill never use again... DONT MAKE THE SAME MISTAKE AS I DID!! They collected my item to take back to manufacture and the item In question was damaged so the manufacture wouldnt expect it back.. Ive tried to resolve the matter with parcel monkey due to paying the extra for insurance cover as it was quite expensive.. They have refused to reimburse me for my losses and Im in the process of taking the matter further.. we have a thing called consumer rights act and they had a duty of skill and care when taking and handing the item.. The have not complyed with the law at all!! Due to not being happy with the resolution Ive asked to see there adr scheme which means a third party comes in to play to make sure I get the right resolution.. they have ignored all this and now disposed of the item so Ive lost everything... I cant stress to you all enough, PLEASE DONT use these and fall into the same situation as I did.. And just to add, Im not surprised its was damaged when I stated its was 40kg and one person came to collect.. we all know hse recommend 25kg per person in manual handing.. The courier couldnt lift on his own as it was arkward to lift, some passer by helped after he struggled as I couldnt help due to being at work..
22/04/21 by darren atkinson
Good website, well laid out, clear instructions, easy to follow.
Very impressed
22/04/21 by Satisfied Customer
really easy and cheap, arrived in good time.
22/04/21 by Jayne Richards
Very good and quick service. Parcel monkey really helped us pick the right service for us. They picked up the package as planned and dropped it off safely within the agreed time. Will definitely use again.
22/04/21 by Customer
Little bit expensive but it is very safe and always arrives on time. Good service.
22/04/21 by Customer
Brilliant and easy
22/04/21 by Big Dave
Excellent prices, reliable deliveries and easy to follow website
22/04/21 by Mr Paul Harrison
Our parcel was delivered to the wrong address in a completely wrong city and signed for. Parcelmonkey will not compensate us as apparently a toilet frame and push plate is on the list of items that shouldnt be sent, although it is not itemized anywhere. This has been going on for weeks now, just stalling until they have said NO REFUND. JUST DONT USE THEM, THEY ARE NOT TRUSTWORTHY AND BAD TO DO BUSINESS WITH One really peeeeeeeeed off customer
22/04/21 by Andrew Mitchell
Quote for sending item was cheaper than purchasing directly from Parcelforce. Label arrived quickly, easy drop off at Post Office and quick delivery
22/04/21 by S Shah
Parcel Monkey did a very good job in delivering the small package, which was a gift for my mother who lives in France but Id ask them to add some sort of notice warning that EU Tax & Duties will be charged against an estimated value of the package.
I sent a number of pre-read books and put a nominal value against them, for which EU Duty & Taxes were levied to the tune of €38.
I should have checked it out but just assumed the insurance value wouldnt be used as a duty & tax calculator.
22/04/21 by Tim Schofield
Easy! Does what they sell.
22/04/21 by Customer
Delivery to Peru arrived a day earliwr than predicted
22/04/21 by Tom Jenkins
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