We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
i am still waiting for a parcel ordered over a week ago to be collected. noone ever answers your phones lines appalling service want refund
27/12/10
No comment left by this customer.
27/12/10
didnt collect & no email or contact telling me this.
27/12/10
No comment left by this customer.
27/12/10
The parcel was picked up and delivered as per instructions excellent job well done
27/12/10
First time use it still my parcel has not been collected, they said missed collection but no one arrive and did not leave prove of arrive.
27/12/10
No comment left by this customer.
27/12/10
Pick up on 20th dec didn't happen due to snow. Next available date is 23rd dec (i'm not in) then 4th Jan! What about 29th, 30th & 31st Dec?
27/12/10
IT WAS A DAY LATE AND DAMAGED
27/12/10
it was supposed to be delivered on 22nd dec it still hasnt arrived made me look really bad to my buyer but its the 1st prob ive had
27/12/10
paid for express service and took 5 days. didnt get there in time for xmas for my children
27/12/10
speedy service considering the weather,thanks
27/12/10
My parcel has not been delivered to the correct address and has gone missing it had my Grandchildrens Christmas presents
27/12/10
Very good service - turned up early to collect my parcel despite the adverse weather conditions!
27/12/10
I know you've been busy with the snow, but 13 day response times are not acceptable.
27/12/10
some of my parcels were cancelled on their way by me apparently, i never cancelled any, wont be using service again
27/12/10
As usual excellent service at competitive rate
27/12/10
just keep doing what your doing guys
27/12/10
A much improved service from CityLink since the last time I used ParcelMonkey
27/12/10
My Parcel reached before Xmas so thankyou but it would be really nice if in the future I don't have to wait all day for the collection.
27/12/10
No comment left by this customer.
27/12/10
"Very impressed and pleased. Affordable and reliable"
27/12/10
Great way to find a low cost courier. Excellent service. Will use again and will recommend to others.
27/12/10
parcel collected within the time scale - driver was pleasant - delivery took 2 days !! excellent considering shocking weather conditions
27/12/10
No comment left by this customer.
27/12/10
2nd time using this FANTASTIC SERVICE (after, Parce20go let me down twice, never again!!) - polite courier, on time, delivered fast A+++
27/12/10
Weather conditions delayed both pick up and delivery, but you still managed to achieve delivery by Chritmas, much appreciated!
27/12/10
my item HAS STILL NOT BEEN COLLECTED AND SERVICE DISGUSTING!!!!!!!!!!!
27/12/10
Excellent Service, Many thanks
27/12/10
No comment left by this customer.
27/12/10
No comment left by this customer.
27/12/10
Still not delivered (Courier's fault). Repeated failure to reply to enquiries by Parcel Monkey Customer Service team totally unacceptable.
27/12/10
Parcel was not collected
27/12/10
No reply to my query.
27/12/10
I still have someone waiting for an item sent 10 days ago! They only live 2 hours drive away, that isn't good enough.
27/12/10
my reason for saying poor service is two orders i placed (1) 363895 not collected( 2) 363915 this order needs canceling and am unable to do.
27/12/10
No comment left by this customer.
27/12/10
Despite the snow, collected and delivered on time. Many thanks!
27/12/10
No comment left by this customer.
27/12/10
i didn.t expect parcel to arrive before xmas but it did - brilliant. thankyou
27/12/10
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
