We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Very poor service 2 cancelled bookings
27/12/10
Great service under very difficult weather conditions - many thanks once again - merry xmas :o)
27/12/10
Great service with a smile as usual - thx :o)
27/12/10
Great service with a smile as usual - thx :o)
27/12/10
I ordered and paid for a pick up for Monday 20th Dec, and it hasnt been picked up yet, I havent received any information from you.
27/12/10
Excellent service when there was adverse weather, excellent tracking system to with updates of progress. Very impressed!
27/12/10
no problems
27/12/10
Looks like you performed well as expected. No feedback from the customer, so all must be well. Will use your services again.
27/12/10
Courier never turned up to collect, had to use another courier company. I require a refund.
27/12/10
good service, same day pick up, and especially considering the snow
27/12/10
Collected same day it was booked and delivered to Italy before Christmas - well done!
27/12/10
Very good service concidering the weather.....5***** service all the way many thanks.
27/12/10
Courier to tel customer if no answer at door, to prevent failed collection. Also to agree collection point e.g shed if customer out
27/12/10
very very good service, will use again
27/12/10
While others were making excuses over the Xmas period my parcel was collected as scheduled and delivered 2 days later. Excellent service.
27/12/10
no collection , still waiting
27/12/10
parcel has not been delivered as yet after 7 days
27/12/10
No comment left by this customer.
27/12/10
brilliant
27/12/10
You failed to collect two parecls, then you failed to collect resheduled parcel collection,also u failed to deliver another u collected !!!!
27/12/10
Very Good
27/12/10
HAVE TO SAY THAT FIRST COLLECTION WAS MISSED BECAUSE OF WEATHER BUT THE PARCELS WERE COLLECTED NEXT DAY AND DELIVERED 24 - 48 HOURS AFTER
27/12/10
THE SERVICE WAS GOOD CONSIDERING THE AWFUL WEATHER. I WILL BE USING YOU AGAIN AND AGAIN.
27/12/10
Excellent service Thick snowy conditions and was delivered in recored time way better than RM Many Thanx. resnably priced
27/12/10
I cant think of any right now,it was all very efficient,good value,and easy to set up-thank you!
27/12/10
No comment left by this customer.
26/12/10
Courier cUSTOMER sERVICE VERTY RUDE TOCUSTOMER and GOODS HAD BEEN DAMAGED IN TRANSIT...VERY POOR SERVICE
26/12/10
Courier did not turn up. Still awaiting refund. Doesn't get much worse!!
26/12/10
excellent service, very reasonably priced. Thanks
26/12/10
The parcel has still not been collected and i am till waiting for it to be collected. So far the service has been very poor.
26/12/10
you did not reply to my support tickets, no phone number, orders not picked up, just ****...
26/12/10
option to drop of package @ carriers local depot
26/12/10
No comment left by this customer.
26/12/10
placed order on 22nd Dec, it won't be collected until 4th Jan, absolutely disgraceful service. No reply to complaint
26/12/10
No comment left by this customer.
26/12/10
No comment left by this customer.
26/12/10
didnt turn up , and when requested refund never got , they siad item was colected when it was nt , and refuse to give refund
26/12/10
1st collection missed, & i had to rebook 2 days later.
26/12/10
No comment left by this customer.
26/12/10
Slow delivery
26/12/10
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