We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
Although booked late at night, collection was really early the next morning and delivery made to the satisfaction of all the nexy day.
21/12/10
sent 3 emails about a missing parcel but had no response. Now had to reimburst my customer so now I am £80 out of pocket and without item.
21/12/10
Just a shame city link letting us down
21/12/10
The delivery time was given till 5.30pm. The dispatch was attempted at around 8.00 pm. Offices are normally shut at those times.
21/12/10
very good service and hassle free. many thanks
21/12/10
No comment left by this customer.
21/12/10
No comment left by this customer.
21/12/10
No comment left by this customer.
21/12/10
No one called to collect the parcel the first time so was left to us to rebook wasting 2 days . Not good service!
21/12/10
On time, as promised, good communication
21/12/10
one week later and it still hasn't been delivered!! How can i be happy with that? The food sample inside is long dead...
21/12/10
No comment left by this customer.
21/12/10
Nobody came to another courier.
21/12/10
extremely bad.Mixed up 5 parcels,stuck wrong labels on the wrong parcels,deliverd 12 days later with no tracking info.really bad
21/12/10
Absolutely brilliant service, helpful guy who collected, and delivered very promptly. Best delivery service ever used.
21/12/10
No comment left by this customer.
21/12/10
Why dont you give a chat phone number!!!!!!!
21/12/10
No comment left by this customer.
21/12/10
Excellent service
21/12/10
No comment left by this customer.
21/12/10
No comment left by this customer.
21/12/10
Very happy with the service, although collection by City Link was 6 hours earlier than arranged (not a problem - this time!).
21/12/10
No comment left by this customer.
21/12/10
Non responsive communication from you - take a leaf out of myParcelDelivery.com who provide a 'chat' service for instant customer support.
21/12/10
Took a little longer to get delivered, because of the adverse weather conditions, but Parcel Monkey provided excellent service.
21/12/10
Collection took place earlier than requested, resulting in rush packaging job - Came to collect Tues pm not Wed am
21/12/10
Good considering the time of year and weather conditions
21/12/10
IS THERE ANYBODY THERE? From 9 Dec four items not delivered. No replies to enquiries. Can't get through on phone. What customer service?
21/12/10
No comment left by this customer.
21/12/10
No comment left by this customer.
21/12/10
No comment left by this customer.
21/12/10
Excellent fast service. Thank you.
21/12/10
The client arranged to pick up te item at the depot and having driven there to do so he was told he could not pick up the item.
21/12/10
Parcels not collected for over a week now , recipients getting frustrated, roads all clear, have had to print new labels, good comms from U
21/12/10
No comment left by this customer.
21/12/10
very poor waited in for 3 days had not collection of the parcel cantacted custoner support only to get automated emails and waiting refund
21/12/10
Price and site ease of use great but I will not try you again until weather is much better as Citylink have been really poor.
21/12/10
The service from Parcel Monkey has been reliable but it would be useful if you could specify morning or afternoon collection.
21/12/10
My parcel was not collected. This was the 2nd time that I booked for my item to be collected and both times it wasn't
21/12/10
Two failed deliveries and no response to refund request.
21/12/10
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