We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,672 reviews.
No comment left by this customer.
20/12/10
for some reason the parcel collection was cancelled by the "account holder" (ie parcel monkey) and i could not contact you?
20/12/10
Payment and delivery collection was swift, but onward delivery to my destination hasn't happened yet. Comms has been extremely poor.
20/12/10
No comment left by this customer.
20/12/10
Although you were a day late in collecting i appreciate the weather has been a major set back for you. Well done excellent service. Vodex
20/12/10
great service. collected on time and delivered safely despite the weather
20/12/10
A simple postcode error has now resulted in a delay of five weeks.... Perhaps Courier just can't cope with demand?
20/12/10
Bad info given to shipping company - they had my surname but not my company name so they failed to collect
20/12/10
No comment left by this customer.
20/12/10
very good just wish you were cheaper for smaller packages would use you all the time then
20/12/10
Courier failed to deliverr one of the two parrcels next day. They do not answer the phone and do not reply to elextronic complaints.
20/12/10
No comment left by this customer.
20/12/10
Had to re-book due to failed collection so paid again not yet refunded ended up having to take it to depot 20 miles away
20/12/10
Simply Fantastic.
20/12/10
The only issue I have is the uncertainty of what time the parcel will be collected-much better if a 2/3 hour period could be given
20/12/10
as aways very prompt ans good service well done
20/12/10
5days after my item was supposed to be delivered the buyer has still not got it so very unhappy with Courier that you used for this servic
20/12/10
excatly as i hoped for - great
20/12/10
2 parcels picked up on 14th, 2 parcels lost in the Courier system for 6 days now. No contact number to chase. Need insurance details now.
20/12/10
Was not delivered within 24 hours as stated but within 48 hours was not bad considering delays due to weather
20/12/10
We where unable to track, call or eventually have confirmation if ordered finally delivered!!
20/12/10
excellent service would use every-time from now on. A+++
20/12/10
excellent as usual
20/12/10
my pick up was cancelled unkown to me and whilst I appreciate current bad weather - no explanation given or no contact as yet
20/12/10
Delivered on time
20/12/10
Well all we can say is that you have provided a fnatastic service especially with the bad weather conditions.
20/12/10
you're asking for feedback and your tracking system says this:15/12/10 17:07 The collection Depot has received your instructions and a dri..
20/12/10
Excellent. I'll definitely use Parcel Monkey again.
20/12/10
EXCELLENT SERVICE....MANY THANKS & HAVE A MERRY CHRISTMAS :o)
20/12/10
I AM STILL WAITING FOR 3 PARCELS TO BE COLLECTED. 2 FROM 16-12-10 AND 1 FROM 17-12-10. NO REPLY TO MY EMAIL SENT TO YOU CHASING COLLECTION
20/12/10
great service
20/12/10
The last delivery went well and CityLink collected them on time. It seems a good delivery company to have on board. Regards Linda Walker
20/12/10
very good thank you
20/12/10
Given the [prevailing weather conditions and backlog, the effect of these on delivert times should be made very clear on the website
20/12/10
No comment left by this customer.
20/12/10
flawless service desite adverse weather
20/12/10
Two parcels were booked the first went fine but second there was problem with and it took 2 days before I got a response to my e-mail
20/12/10
Thank you brilliant drivers dealing with difficult times
20/12/10
parcel sent on the 15th..still not arrived yet even though on a 24hr service. No email to apologise for delay.
20/12/10
No comment left by this customer.
20/12/10
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