We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Cud not contact PM & Courier via phone. Orig collection arngd day before snow arrived yet no collection until 4days l8r & lots of chasing.
26/12/10
exceptionally good service
26/12/10
am still waiting for you to pick my parcel up
26/12/10
Absolutely Superb Service as always - Top Marks, keep up the good work !
26/12/10
Your tracking system has been showing "planned delivery date" of 5 days ago. No confirmation of delivery. No revised planned delivery date.
26/12/10
1st time user twice in the last 2 weeks. Collection was delayed on both occassions. Hope service improves! Will give parcelmonkey another go
26/12/10
No comment left by this customer.
26/12/10
No comment left by this customer.
26/12/10
you never collected my last parcel you took £15 for parcel to netherlands and ut still says waiting Courier please refund me as i had to mail r
26/12/10
you did very poor actually i still havnt recieved my parcel. it got collected on monday and it says it isnt even at the preston depot yet
26/12/10
No comment left by this customer.
26/12/10
Great service delivered within 48hrs even with snow
26/12/10
very fast and friendly,
26/12/10
No response to ticket after 4 days, rebooking from 21st Dec to 4th Jan, NOT ACCEPTABLE
26/12/10
you did great! thank you very much for delivering xmas present on time!!!!!!
26/12/10
after missed collections and no contact despite several emails i am seriously thinking of going back to another courier despite higher prices
26/12/10
First class overnight service
26/12/10
No comment left by this customer.
26/12/10
Very good as always. Happy Christmas PM team.
26/12/10
all went smoooooothly..
26/12/10
You forgot to mention that Courier was not collecting any parcels before Christmas, so I had to drive them to my nearest depot. Not happy,
26/12/10
HOW CAN YOU IMPROVE?. LETS START, FIRSTLY YOU COULD PICK UP PARCELS PAID FOR AND WAITING FOR COLLECTION AND SECONDLY YOU COULD RETURN EMAIL
26/12/10
Your service was fantastic any future parcels I will only use your service thankyou
26/12/10
excellent service again. Goods collected and delivered undamaged.
26/12/10
Will definetley use your services again, simple and easy service that was extremely cost efficient and deleived as promised. Brilliant.
26/12/10
1st class service, will use again
26/12/10
Poor service. Ordered for next day delivery but did not arrive until a week later
26/12/10
very good service at competative price thsnk you
26/12/10
the parcel was delivered at time and the customer service was excellent.
26/12/10
Great site, superb prices, and great delivery!
26/12/10
Although bad weather prevailed during two pickups and deliveries covering Wolverhampton, Barnoldswick and Wisbech the job was carried out.
26/12/10
parcel not collected (I imagine due to weather ) please cancel order & arrange refund. Thank you.
26/12/10
Great service
26/12/10
Xmas gift STILL NOT COLLECTED, you should know this from your courier and not take money from my account, terrible service
26/12/10
Collection and delivery were done in a timely manner. Thank you
26/12/10
I am still awaiting a resolution for "where is my parcel (Order # 345217) " I'm not impressed neither is my customer!!!
25/12/10
Brilliant service I would use parcel monkey again when I want to send a parcel.
25/12/10
No comment left by this customer.
25/12/10
2 parcels not collected. Cust service hung up on mr
25/12/10
Fantastic, quick service.
25/12/10
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