We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,674 reviews.
Collections not automatically re-booked after a failure. Should not sell services that the couriers cannot deliver.
24/12/10
2 missed collections & no idea when my parcel will be collected. Awful service. UPS been to me 3x this week so why no Courier/Parcelmonkey?
24/12/10
Picked up on time, delivered next day & in perfect condition - all this from the cheapest service? What more could I ask for? BRILLIANT
24/12/10
sorry but you have missed my last 2 collections
24/12/10
I'm still waiting for my parcel to be collected, are you going to or not ? Very poor communications, my account says no orders last 7 days!!
24/12/10
Very poor, still no refund after having booked days in advance for a pick up, bad comunication!!!
24/12/10
Still not delivered parcel a week later - no 24 hour service here
24/12/10
received no reply for complaint made. rebooked collection but still no sight of collection. highly disappointing service
24/12/10
No comment left by this customer.
24/12/10
Very organised. Courier professional. Wish I'd known about you ages ago.
24/12/10
First package took 18days. Second package was smashed to bits-it must have been dropped from 20ft. Appalling. All Using Courier. Courier wasA*
24/12/10
First collection date missed, second attempt picked up and delivered in time for Christmas, thanks guys!
24/12/10
How did you do???? You haven't and I am still waiting- some feedback from you would be appreciated. You have debited my card.
24/12/10
No comment left by this customer.
24/12/10
considering the weather they performed well, getting my item before christmas!!
24/12/10
the parcels still havent been picked up and now i have customers asking for money back
24/12/10
No problem with this one but impossible to book another collection for this year, what's going on, email not answered, are you closed?
24/12/10
Its not been collected yet, I expect due to the weather. Many Thanks
24/12/10
my parcel has not got delivered,Courier wont answer the phone, and the website has not been updated for 2 days
24/12/10
considering the terrible conditions between Cardiff and Aberdeen parcels to and from my daughter arrived within a week and in good condition
24/12/10
paid for next day delivery should have been Wednesday. It was eventually delivered on the Friday.
24/12/10
No comment left by this customer.
24/12/10
No comment left by this customer.
24/12/10
Excellent. I was worried when i read the negative comments, but needn't have been. Picked up next day delivered one day late due to bad snow
24/12/10
Parcel damaged
24/12/10
Still waiting for answer on ticket 345199_465879 anyone home????????????????????///
24/12/10
No comment left by this customer.
24/12/10
No comment left by this customer.
24/12/10
City link did not update their website so tracking not possible and phone when dead when trying to contact them!!!
23/12/10
Great service , came morning , delivered next day , world class courier
23/12/10
faster reply times if contacted. on whole excellent service.
23/12/10
I was really suprised, and grateful, when City Link delivered this parcel to my sister on a Saturday lunchtime. Well done.
23/12/10
excellent servise, reasonable prices and fast next day delivery, thank you
23/12/10
unanswered emails, no communication, no collections repeated over and over, parcels waiting over a week, lost me customers, disgusting!!
23/12/10
I received very little information as to the progress of my collections for 5 parcels and no refund as yet for all 5 never collected!
23/12/10
Asking for feedback for a parcel that still hasn't been picked up? Really?
23/12/10
try
23/12/10
Easy to book on line you , good comunication delivered quick freindly driver will certainly use this service again and have told others
23/12/10
delivery was 2 days late.
23/12/10
NEVER TURNED UP FOR THE PARCEL STILL WAITING FOR A REFUND
23/12/10
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