We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,671 reviews.
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19/12/10
It was just very good. Good price, good pick up, good delivery. Many thanks.
19/12/10
will be talking to trading standards this week about parcel monkey and Courier
19/12/10
this item was picked up on 13th Dec for next day delivery but still not at its delivery dept yet 19th Dec
19/12/10
customer complaint of damaged package and driver tried to hide this
19/12/10
Still awaiting refund, as goods were not collected or delivereda, and if someone is to deliver them then it would serve well to let me know
19/12/10
Excellent next day delivery. Thank you.
19/12/10
You a need a telephone contact number or at least a 30minute response time to email, to deal with urgent issues like order entry errors.
19/12/10
FANTASTIC SERVICE AT A FANTASTIC PRICE
19/12/10
Very happy with the service you provided, will use Parcel Monkey for all my future delivery needs.
19/12/10
Pick up was fine but customer complained about being told for 2 days it would be delivered, waited in but did not come, had to collect.
19/12/10
Excellent service every time
19/12/10
parcels not collected
19/12/10
really fabulous - items picked up from Bournemouth at 3pm and delivered to Bradford the following morning - GREAT value for money
19/12/10
didnt even show up now im been waiting 4 days for a refund shocking!!!!!!!!
19/12/10
Parcel Monkey Excellent normally but this time the package was smashed on a 4 day (next day) delivery by City Link & no response to claim
19/12/10
No comment left by this customer.
19/12/10
Arrived a day early to collect - no problem but could have been difficult if no-one here. Otherwise all OK.
19/12/10
collected 12/12/10 not yet delivered
19/12/10
easy to book, collected and delivered on time, much cheaper than Royal Mail. Made my first ebay sale easy. Thankyou.
19/12/10
excellent service as always...
19/12/10
Parcel was not and still has not been collected. Weather not been issue here. Nothing to say if will be collected or not. Very poor info.
19/12/10
Poor Service. No delivery/collection. No contact.
19/12/10
fast professional delivery
19/12/10
No comment left by this customer.
18/12/10
no problems parcel arrived on time intact thanks
18/12/10
Paid for a Saturday service and insurance. promised client delivery, item still not received a week later. No response, appalling service
18/12/10
Well, you asked about the wrong order! 2nd order was OK. 1st order a DISASTER - a week late. Unlikely to use City Link again.
18/12/10
You are damaging to many consignments
18/12/10
No comment left by this customer.
18/12/10
Would have been useful to have tracking information in a separate e-mail
18/12/10
no problems, parcel collected in preferred time. Great
18/12/10
No comment left by this customer.
18/12/10
No comment left by this customer.
18/12/10
There is nothing to improve - the service is speedy, reliable and cheap. Absolutely excellent - once again!
18/12/10
Always use this service for price, quality, next day delivery and online tracking, excellent service as always. shall use many more times..
18/12/10
The City Link driver didn't ask for me by name and went away without the parcel eventhough my mobile was given. Had to take parcel o depot.
18/12/10
After six days the parcel has still not reached the distribution depot point and no indication when it will be delivered.
18/12/10
No comment left by this customer.
18/12/10
As always fantastic service will always use you
18/12/10
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