We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,591 reviews.
Very good ans well done
15/09/24 by SUNHEE KIM
12 day, and still my parcel not delivered!. Where, dont know. Any contact, any messeges!!!
15/09/24 by Dorothy Chojnowski
Parcels picked up and delivered on time
15/09/24 by Diana Daniels
Easy to use app. Reliable service and some great choices
15/09/24 by KENNETH
Very easy to use and stress free, have used parcel monkey several times now and their service is great.
15/09/24 by Mrs Sword
Parcel wasnt collected on the day booked and no information on when it was collected or any tracking provided. However, it did eventually turn up.
14/09/24 by Customer
delivered on time
14/09/24 by Anita
Parcel not collected when we were here all the time. No offer to upgrade or credit the balance if we took it to drop off. PM Chat not immediately available and not able to offer anything other than rebook with no compensation. We end up out of pocket
14/09/24 by VINTAGE CRATES
Very simple and easy to follow instructions. Would definitely recommend and use again!
14/09/24 by Sian Saysell
posted Friday 6 September on 24 hour delivery did not get there until Tuesday 10th September 14.58 pm it just as they were closing could not find the address with the postcode on Monday 5th and was returned to depot was booked in for Monday the 6td for machine Wouk now have to wait another week not impressed wont be using parcel monkey again
13/09/24 by Michael O'Sullivan
Prompt pick up and delivery
13/09/24 by biliqees obisesan
Simple to use and a fair price
13/09/24 by David Paynter
One week after my parcel wa s promptly picked up and delivered I received another bill saying they were taking £48 from my bank account, as I had under weighed my parcel. My weight was taken from the box it was delivered in. The courier company had also weighed it. The money had already been taken from my account without me having any time to look into this.
13/09/24 by The larners
Prompt and efficient service
12/09/24 by Dave Cole
I found it very helpful,easy to use.
12/09/24 by customer
Parcel delivered quickly and tracker number easy to follow. Thank you
12/09/24 by Anna Fisher
I sent x3 parcels to the same address all at the same time and x2 still havent arrived after 3 weeks
12/09/24 by Customer
No waiting, delivered on time
12/09/24 by olwyn
I posted a small parcel on 27th August to Belgium. To date, 12th September, it still hasn’t arrived despite paying €27 in Customs fees. Your website said it would be delivered in 1-4 days. I phoned your customer services who could only confirm the information I could already see and said there was nothing more the could do. Very disappointed.
12/09/24 by Disappointed Customer
Nearly 2 weeks after dropping off the parcel it has still not been collected.
12/09/24 by Mark
You destroyed the original packaging and took 5 days to deliver a 24hr package.
12/09/24 by Jim
Service was reliable and allowed for choice if prices
12/09/24 by Brian O
The website was easy to use. I needed to send more than one parcel which was readily available option. Confirmation came through straight away and the whole process worked like clockwork.
11/09/24 by S F
Parcel Monkey showed me the various company options I had to choose from to return my item .. without them I would have had no idea of how to go about it … Would recommend without hesitation
11/09/24 by Mrs B
The parcel arrived.
11/09/24 by Tony williams
Good delivery, friendly guy. All good
11/09/24 by John Macdonald
Excellance service whenever used
11/09/24 by SHAKEITWELL BRAVOJUICE
**** experience. The parcel wasn’t picked up for 3 days even though it was Express 24. I took it to the local post office. Posted on the Wednesday and didn’t get to its destination until Monday the 9th of Sept. And then it was not delivered on the Monday. The driver park in a street nearby and never went to the address. I know as the recipient was watching for a vehicle inside her residence and later outside. The driver had the audacity to claim he had put a card through her door but no card was there until it arrived by post the following day! I paid for an express 24 service for the delivery and it took 6 days , ok ignore the weekend. That’s 4 days!!! Your service is absolute rubbish!!!!!!
11/09/24 by Ian Furniss
I booked the parcel to be picked up, I was in all day and received an email claiming the company had tried to pick it up but there was no response. I then tried to rebook pickup but the company told me I had to contact Parcel Monkey to do that. I tried to do this but the website only allows you to look into similar queries on how they could help which led to a drop-down list to chose the service that had been provided. My service wasnt available (there seemed to be an error with the page) so I wasnt able to rebook and had to go with a different company to ensure delivery to a client wasnt delayed any further. Very poor service, wont be using again. Payment was taken for a service which wasnt fulfilled.
11/09/24 by Customer
Efficient service from beginning to end. Delivered what it promised at a very competitive price
11/09/24 by Gabriela
My experience with parcel monkey was very good. It was a very easy process and the parcel was delivered on time
11/09/24 by Maureen Plews
Very easy to use site, clear instructions on how to order collection, good communication and excellent value for money. Will definitely use again.
10/09/24 by Paul Cockcroft
Ten Characters
10/09/24 by Customer
Resolved delivery problem
10/09/24 by Customer
Easy to book and complete peace of mind. I rarely book courier but this was so easy and affordable. Highly recommend
10/09/24 by Stanley
Easy to use and will use again
10/09/24 by Josephine Quinn
Easy booking procedure and very clear instructions.
10/09/24 by Julie
Good service
10/09/24 by Customer
The parcel never arrived
09/09/24 by customer
Excellent service from Parcel Monkey. My parcel was collected from home (Wales) on Monday and delivered safe and sound to Alberta, Canada on Friday. Quicker than UK postage! I was very impressed at ease of the process. I have hesitation recommending and will certainly use again myself.
09/09/24 by Karen
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
