We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
The best delivery service***
once again, the DPD performed an excellent job!
Parcel was picked up and delivered exactly as agreed, lovely members of the team!
Will definitely use again and recommend to all.
THANKS & KEEP SAFE and HEALTHY! mk xx
20/05/20 by Customer
Really easy to use the website. It helps rather than getting in the way.
20/05/20 by Mr Andrew Walker
quick and easy to organise
20/05/20 by Peter Dobson
I really advise anybody to avoid using Courier. They appear to be cheapest, but cannot be relied upon! I booked a "Next day delivery" on Tuesday. The parcel was collected on Thursday and deliveredvto a business address on Saturday when they were closed! Totally unacceptable, even in the current climate.
20/05/20 by Alan Pickford
Used ParcelMonkey before. Very good, reliable, and deliver the goods!
20/05/20 by Barbara
Sent a few parcels to Spain now and all delivered safe and within time scale quoted. Thank you
20/05/20 by Customer
Reliable and easy to use service.
20/05/20 by Honno Press
Parcel not collected on day given despite waiting 4 days and is still not collected now
20/05/20 by Customer
it worked out really well will use again soon
20/05/20 by Rob Lea Customer
Could not fault it.
20/05/20 by Mrs. Patricia Myall-Webb
Very easy and well to order
20/05/20 by Greg
Arranged a collection delivery for an item sold on eBay. The item sold on eBay on a Thursday, as it was bank holiday weekend the courier couldn’t pick up till Monday, they ended up picking up the parcel on Wednesday, I paid for 24 hour delivery service, but the item got to the customer 2 days later which I wasn’t happy about and neither was the customer. I contacted customer support and they didn’t have an answer as to why this happened and didn’t offer any compensation or anything.
20/05/20 by Customer
Good web page and very quick reply to queries. However queries were given general answers and not specific to my problem.
20/05/20 by Stephen Sample
so easy to do! arrived bang on time as always
20/05/20 by jackie fletcher
I paid for next day delivery, it arrived 3 days late with no communication. I insured the item as it was very expensive and when it did arrive, the packaging was black like something oily had been left on top of it. Item was bent to the point where screws were buckled so it must have been treated with no care whatsoever. 2 days ago I vented my anger and wanted claim forms t make a claim but still heard nothing. Can see this one ending up in court.
20/05/20 by Andrew Gregory
As always great straight forward service.
20/05/20 by Customer
Great service. Easy to use.
20/05/20 by Laura Huston
great service
20/05/20 by Olivia Fetherston-dilke
Excellent really pleased with the service
20/05/20 by Customer
VERY GOOD SERVICE CAME AS AGREED TO COLLECT
19/05/20 by Customer
All good. I wanted to send a parcel to Germany. Looked at Parcel Monkey on the Tuesday, selected Royal Mail International, dropped off at post office on the Wednesday and it was delivered in Germany on the Friday (despite Covid19).
Brilliant!
19/05/20 by Stuart, Lanarkshire
Perfect!!!!
19/05/20 by Customer
I never had any issues with delivery, easy to book and fast international delivery. Also good prices compared with other delivery companies 5 * service.
19/05/20 by Customer
Easy to use and efficient
19/05/20 by Susan
Easy to set up collection and delivery went smoothly
19/05/20 by Adrian Wood
Excellent Service
19/05/20 by Philip Scott
Arranged shipping from Finland to the UK. Very simple, very easy and delivered quickly - picked up Friday, delivered Monday.
Maybe not the cheapest in the world but insured, tracked and signed for gives you confidence.
I would use again.
19/05/20 by Mr Chris Shaw
Great quick Service
19/05/20 by Customer
Excellent. No hassle at all. Very impressed.
19/05/20 by Customer
I have used parcel monkey a few times now. Always a really good price given. Picked up and delivered as quoted. EXCELLENT
19/05/20 by Mrs Faye Anderson
Monkey Parcel subcontracted my order. The subcontractor lost 2 out of 3 items. Costumer Service has been very unprofessional and unhelpful. Despite the confirmation that the items were lost by the subcontractor, Monkey Parcel refused any liability. Issue still pending but their attitude stinks! Horrendous service!
19/05/20 by Bozena Dziedziak
Good delivery service . Good prices
19/05/20 by Veronica
No problems, delivered on time
19/05/20 by Customer
Parcel collected 13 May 2020, I paid for the 48 service, now the 19 May and still in transit (somewhere).
19/05/20 by Ray.
Additional charge
19/05/20 by Customer
Fantastic service did everything they said they would and the parcel was even delivered a day early, will definitely use them again
19/05/20 by Sarah Armitage
The depot in Stockholm which makes the final delivery will only give a delivery window of 07-17 (working hours) if you want to drive to the depot yourself to pick up instead the depot also closes at 17.00. How can anyone with a full time job accept delivery unless you are lucky enough to work from home?
19/05/20 by Customer
Delivery amazingly quick. However, the delivery guy in Germany left my parcels in front of the house and then forged my parents signature. Luckily no one stole my parcels.
19/05/20 by Teresa Heitmann
Everything As expected.
19/05/20 by Martyn
A very smooth experience. Promptly picked up on the scheduled date, and promptly delivered. I didnt have to print labels, but I chose to, and the option to do so gave me some reassurance.
19/05/20 by Dan Fearnley
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