We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Great prices great website. Highly recommended
23/05/20 by customer
Good value and efficient
23/05/20 by Ray habre
Quick delivery
23/05/20 by Customer
Every other time I use parcel monkey it’s a disappointment! Parcel gets damaged.... not our fault. Courier doesn’t turn up... not our fault. Missed next day deliver... can I have a refund?... NO, it’s not our fault! They are just a middle man and avoid any liability or service obligation. Better off going direct to the courier company!
23/05/20 by William James
Amazing service door to door within the week ????
23/05/20 by Mary from Stirling
Collected Monday morning in the UK and delivered to us in Menorca on Friday morning first thing with DPD excellent service !
23/05/20 by Peter Veitch
Very useful service
23/05/20 by Shirley Louise Hodgkinson
This company was great the collected when they said they would and I was able to track my delivery even knowing who took it in. Great service
23/05/20 by Barbara Pullen
Booked a 2 day service only arrived 5 days later so 3 days delayed
23/05/20 by Mrs Dickens
Booked parcelforce 24 and collection before midday, I’m now on day number 3 and still not got my parcel and due to the fact it’s a holiday weekend will be next week now
23/05/20 by Customer
Everything happened exactly as I was told it would
23/05/20 by John Tillotson
Excellent service and excellent price!!!
23/05/20 by Mark
Rubbish Comms are terrible, service is zero, do not use Tuffnels if you actually want your delivery, Im still waiting, see the useless tracking info below. I would rate lower if I could.I appreciate these are challenging times, however an email or phone call would be nice to explain were my delivery is. Sat 23rd May 05:47 Your item(s) are being processed by our delivery depot. Rhyl Fri 22nd May 02:57 Parcel has been scanned at our Rhyl warehouse. Rhyl Thu 21st May 07:15 Your consignment has not reached our delivery warehouse yet. We will attempt to deliver once it has been received. Rhyl Tue 19th May 15:38 Your consignment has not reached our delivery warehouse yet. We will attempt to deliver once it has been received. Rhyl Mon 18th May 09:38 Your consignment has not reached our delivery warehouse yet. We will attempt to deliver once it has been received. Rhyl Sat 16th May 01:15 Your item(s) are being processed by our delivery depot. Rhyl Fri 15th May 09:46 Your consignment has not reached our delivery warehouse yet. We will attempt to deliver once it has been received. Rhyl Fri 15th May 03:49 Your item(s) are being processed by our delivery depot. Rhyl Fri 15th May 02:12 Parcel has been scanned at our Haydock warehouse. Haydock Fri 15th May 02:11 Parcel has been scanned at our Haydock warehouse. Haydock Thu 14th May 22:58 Your item(s) are being processed by our delivery depot. Rhyl Thu 14th May 18:23 Parcel has been scanned at our Plymouth warehouse. Plymouth Thu 14th May 00:00 Created By Depot Rhyl
23/05/20 by Dyl Rees
Excellent service and prompt delivery.
23/05/20 by Beatrice Mather
Used these several times.
Very easy to select most appropriate service. It much cheaper to buy Parcel Force service from Parcel Monkey than at the local post office and easybin lockdown as you only have to drop off.
23/05/20 by Rob Stew
brilliant-effortless way to send any size parcel a lot cheaper then the royal option....
23/05/20 by Gareth Marshall
Fastest parcel I e ever send well done
23/05/20 by Boomerangs uk
Excellent service. Thank you
23/05/20 by Bridgettine Sisters
Easy to navigate site and quick to arrange both collection and delivery ....
23/05/20 by carly s
Everything perfect
23/05/20 by Irene
i did choose Courier next day delivery, 11/05/2020 monday, 15.37, driver collected, until 15/05/2020, not reach to receiver. i called Courier, because the parcel monkey is purely broker, any problem, just show your thirdparty website, sort it out by yourself!‘ Courier told me that they would delivery on monday 18/05/2020. as you known, they did not. next day, 19/05/2020, i set off from my home about 47 miles to their local depot, arrived at 8:17am, asked them to give me back my parcel, im going to delivery myself. now they could not find my parcel, ask me to wait, FINE！ i was seating in the car to wait, till 12:46pm, finally they found my parcel, and release to me, of course, i did delivery myself. 4 AND HALF HOUR TO FIND MY PARCEL! NO EVEN ONE SORRY I PAID POSTAGE (NEXT DAY SERVICE)
23/05/20 by Customer
Cheaper than buying direct from the courier and a very easy website to setup a postal order.
23/05/20 by Bimble
Does what it says on the tin!!!
23/05/20 by CSC
Excellent service
22/05/20 by Teresa
Cheapest I could find
22/05/20 by Anna
Fantastic as usual
☆☆☆☆☆
22/05/20 by Emma Cane
Simple, efficient and competitive.
22/05/20 by Alex FR
Excellent service overall.
22/05/20 by Damian
Excellent service and price
22/05/20 by Sandra
Unbelievable service. Half the price of Royal Mail and arrived in half the time. I would highly recommend this company. Amazing service. Parcel sent to Republic Of Ireland
22/05/20 by Customer
A bit expensive for 1 letter.
£50.00.
But the documents got to Cyprus which was important.
22/05/20 by David Dalby
Great site for finding the best price and courier for large parcels.
22/05/20 by KURT KUNZ
First class service
22/05/20 by Graham Morris
I am sure the good reviews here are a fair reflection of those times when everything goes well. My experience was that when a problem arose they simply walked away. There are very limited ways you can communicate with this company once a delivery has been made. No phone number and no live chat. My experience was that I paid for a parcel delivery via Parcelforce including full cost insurance. The item suffered damage during transit. Had I been communicating directly with Parcelforce, the problem would have been resolved easily. Unfortunately Parcelforce regarded Parcel Monkey as their customer, not me. Parcel Monkey showed very little interest in the problem and have not replied to my messages or even ask me for details of the damage. This has left me out of pocket and very frustrated. Parcel Monkey may be OK most of the time. They are not when problems occur. They offer very little in the way of value. Much better to deal with the courier service directly.
22/05/20 by Pete Scott
Easy, fast and cost effective
22/05/20 by Customer
Really easy to use service which helps you find the cheapest option. Received a text message from the courier collecting the parcel on the morning of collection giving a time slot for collection which was great.. Would use again..
22/05/20 by Customer
Amazing I couldn’t fault them and was amazed how cheap I’ll defo be doing this again
22/05/20 by Charmaine Preston
Brilliant! Using Parcel Monkey to send a parcel from UK to America. Arrived in 48 hours!
22/05/20 by Mike Paget
Booked in for collection on Monday ( parcelforce 24). Parcel never collected. Apparently driver tried too collect but no one home . Utter rubbish as I was in all day. The parcel was collected the following But didn’t arrive until Thursday . Not the service I paid extra for .
22/05/20 by Customer
Have used before and wasn’t too impressed but gave another go and very happy with there service
22/05/20 by Steve clough
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