We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,491 reviews.
Good service will definitely use again
11/05/20 by Gav
Allways is a service Al hairy biker mots
11/05/20 by Al Firkins
great saved me time and money
11/05/20 by Mr kenneth davison
Very good and very easy.
11/05/20 by Customer
From collection to delivery in under 24 hours, couldnt ask for better service
11/05/20 by Carly K
Couldn’t have asked for better service at both ends.
11/05/20 by shaun
Great instructions to follow. Parcel arrived at destination in time and in ONE PIECE.
11/05/20 by Steph
Excellent easy to use web site, good price, service good
11/05/20 by Dale Noyce
Excellent.. good way to send parcels from home , especially in these times where getting to post office or parcel drop off is so difficult .
Had to get in touch with DHL though as the tracking number from parcel mlonkey was wrong . Easily resolved with a Kwik call .
11/05/20 by Mickheva
Very good service.
11/05/20 by Customer
great great 111111111111111
11/05/20 by Andreas
amazing! u were reccomended to us by a courier-worker from another company that is often used by your company. I am impressed how quick and well u delivered my parcel.
11/05/20 by Chi
If I could put no stars I would. They had my parcel for over two weeks to try and send it to the UK from the UK I had no information from the tracking number for days on end. There was no phone number just a live chat which just kept you hanging on. Eventually the parcel arrived and it was smashed to pieces. It had either been jumped on or ran over by a truck. It was in a solid plastic tube. As I sold the item through Ebay I had to give the buyer a full refund. I started the claim nearly two weeks ago, I was asked to send the photos of the smashed item which I did they asked me to resend the which I did. I have heard nothing back from them even after 10days so I am out of pocket DO NOT USE a waist of time and money. Still FUMING
11/05/20 by Dear Mr Jones
I like this site is fantastic
11/05/20 by Carla Ines Silva
The parcel hasn’t arrived. I’ve e mailed 4 times. Got a response twice the last couple of times no response at all. Very lovely when they did respond and very helpful. Can not understand why there is no response now.
11/05/20 by Customer. Cheryl Kay
I used Parcel Monkey both for the uk and international and they have been fab
11/05/20 by alex
Excellent fast service
11/05/20 by Nicola Le Marchant
Great service. Pick up by lunchtime and it arrived 170 miles away within 24 hours!
11/05/20 by Miss Sarah Daly
Great service, parcel collected and delivered on time. I would definitely use again.
11/05/20 by Veronika
Great service as always. Thank you
11/05/20 by Stephanie Williams
Asked to provide feedback and parcel still not collected…
11/05/20 by Donald
Fast and easy
11/05/20 by Andrew Hobbs
So easy to use great prices will definitely use this site again
11/05/20 by Mrs Susan Brake
The parcel arrived on time as established.
11/05/20 by Customer
Excellent service, fantastic value, highly recommended, dont go anywhere else to send your parcels!
11/05/20 by Matt Willis
Parcel Monkey misrepresent their delivery times ie quote 7-10 days for a small parcel, then when you track it you will see a delivery date that is 21 days or more. If you pay monkeys you get peanuts or in this case late deliveries.
11/05/20 by customer
The worst customer service Ive ever experienced, The parcel took a week to arrive for overnight delivery then when I contacted customer services about a refund they quoted their T and C to me, of which said I qualified for a refund but once Id make this clear they stopped responding. My only advice is go somewhere else
11/05/20 by edward smale
They left the package in a bush
11/05/20 by Cwustomer William lilley
Parcel Monkey quote on their website that a DPD shipment to China takes 4-7 days when in fact it takes 22 days! they know of the extended delivery times but choose not to change their website to give customers the option to make an assessment of the delivery service to use with all the information and then they just ignore the fact that their website misrepresents the facts! Shame on you!!
11/05/20 by Paul Richards
Parcel got picked up a day late and there was no explanation for it. No discount because of it.
11/05/20 by Customer
Easy to book. Collected on time. Easy to track. Arrived in good time even with the complication of Corvid19. Highly recommend!
11/05/20 by jacquie
Efficient collection and delivery
11/05/20 by Eamonn
although took longer than anticipated all packs arrived safely
11/05/20 by Customer
We are very very happy and satisfied with this MONKEY BUSINESS.Yes we have used it many times will continued to do so, especially since lockdown.May your professorial business continued .
Wishing all your stuffs safe and well. God bless .
11/05/20 by JOHN DEACON
Well priced for a quick, efficient delivery service. Considerably cheaper than Royal Mail if posting items that weigh more than 2kg.
11/05/20 by Marlon Williams
Simple and easy process. Cost effective too.
11/05/20 by MA
Smooth service. Hassle free !
11/05/20 by MUHD SHAYAAN
Wow...UK to USA door to door in under 48hours during this crisis...absolutely amazing service
11/05/20 by Paula
Parcel Monkey prices are great... until you need to insure your package. I am not sure if that is the fault of Parcel Monkey, or the courier companies they act on behalf of. You then you find out that a large number of items are excluded from cover. Despite this, they are still happy to take your money, even after you have stipulated what you are sending (camera, laptop, etc.). In other words, you may pay an additional £40 for an item that will not be covered. You should always check their extensive list of "no compensation" items. A better option is the Post Office. Example, send a 3rd generation iPad insured for £1000. Parcel Monkey have couriers charging in excess of £50 (even though it is a "no compensation" item if damaged). The Post Office charges £27.60 with insurance up to £1000. They even deliver by 1 p.m. the following day. I think that until third parties such as Parcel Monkey, Parcel2Go, etc, as well as the couriers stop fleecing us, then naming and shaming, and going elsewhere will be the order of the day until they try and meet us in the middle somewhere.
10/05/20 by CJ
Great customer service
10/05/20 by Josh brookes
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