We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Parcelmonkey is the easiest way to mail parcels, conveniently priced, and fast as well. Top marks!
06/03/20 by MGA
Good prices.
06/03/20 by David Horton
I paid for a 1 day service for delivery of a very important document. The delivery took 5 days to arrive; the courier apologised but rather bizarrely Parcel Monkey dont think there is a problem and wont refund me. My advice would be to book direct with the courier.
06/03/20 by natalie lynch
Quick and easy however the label wouldnt print and how to resolve it myself..
06/03/20 by Customer
Appalling service they sent my parcel via Hermes lost, Hermes confirmed they had lost it, no refund after weeks of chasing. DO NOT USE One Star is far to good for them
06/03/20 by J Elmes
I can not praise Parcel Monkey enough. As usual, this company has come up trumps....brilliant service, price and efficiency. Well done to all involved.
06/03/20 by Lynne Bromley
I must say that I was suprised and highly delighted with the excellent service and very reasonable costs. Parcel was colleced at the time promissed (13;40) and was delivered early the following day. I can highly recommend Parcel Monkey
06/03/20 by Ron Jones
As they promise, cheap, fast, well documented! Absolutely winner in my opinion!
06/03/20 by Customer
Turned to Parcel Monkey .. after another let down from H*****s. Easy to book and no problems.
06/03/20 by Happy Customer
still waiting to picked up ..so no one to talk to ... if you see good review their are putting it on after a bad one ....
06/03/20 by Customer
Great service!! Highly recommend :)
06/03/20 by Liliana
very good efficient service and good price.
06/03/20 by Jo Gabriel-Smith,
Even with the restrictions of flights etc in Northern Italy you got our parcel to us within a week. Thank you.
06/03/20 by Carol McMahon
Great service
06/03/20 by Gary Lowes
14th January Parcel Monkey arranged to another courier and deliver using ParcelForce 24 service. Immediately lost parcel. Spent weeks trying to find it; not even registered it with ParcelForce so no tracking there. Eventually they decided they had lost it and opened a claim. Contacted by a stranger at the other end of the country on 25th Feb who has received my parcel. Have spent the time since then telling Parcel Monkey where it is so they can collect it and deliver it as they should have done, to be ignored. The only response on my open support ticket is a repeated question about sales invoices?? 9 days to continue ignoring my provided proof of where it is. Online chat can only tell me the relevant department is handling and someone will contact me by email, except that no-one is contacting me. Service is good when its good, but when its bad its abysmal. Customer Support is practically non-existent as its impossible to sensibly communicate with anyone. Next time Ill pay the extra and go direct with ParcelForce. Note: this is still ongoing and open with Parcel Monkey, and I dont usually leave reviews. But Im furious at them for losing my parcel in the first place, for it not even being registered with the ParcelForce tracking as bought and paid for, furious at being made to provide proof of sales for something when I selected a higher value of protection, and furious at feeling ignored this entire time.
06/03/20 by Andrea Christian
I received a notification from them on Monday (6th March) letting me know that Hermes carrier was unable to deliver my parcel to the address given. It gave me a phone number to call but when I returned to the tracking info today the phone number is no longer indicated . I emailed parcel monkey this morning letting them know that I need to contact them about the problem and I have heard nothing back.
06/03/20 by Customer
Easy, quick and cheap international shipping.
06/03/20 by Eva
Very good, although the parcels were delivered on diferent days!!!
06/03/20 by Lola Diestro
Very reliable and simple to use system. Best value for money solution for relocation within Europe, given that we had no furniture to move. Particularly appreciated the tracking system. Thank you, definitely recommend it and will use it again!
06/03/20 by Customer
Easy to use and reasonably priced. Will use it going forward
06/03/20 by Sarah Hope-macleod
Very user friendly and gives good cost comparison.
06/03/20 by michaelstancliffe
Did what it said on the tin. Picked on time , dropped off on time. Tracking app a bit slow but you can’t have everything 5*
06/03/20 by John (Telford)
Thank you for a job well done! A also would like to thank the driver who collected my 9 heavy parcels! I live on the 5th floor and after using the elevator for the first 4 parcels, it stopped working, but your driver was there to help me by carrying some of the parcels! Thank you again!
06/03/20 by Irena
My Go To for Parcel Delivery...
06/03/20 by Vicky
Fantastically easy.. delivery company turnt up on time and delivered the parcel quickly. Would highly recommend
06/03/20 by Alex
no hassle with booking parcels
06/03/20 by Mr. Nicholas Cocco
Collected good parcel on correct day. Delivered damaged. The recipient charged us £12 for the damaged box. So this was an expensive parcel send. Easy to track. Easy to order.
06/03/20 by Donna
Again, using Parcel Monkey’s services, proved to be the best decision. Well done, Parcel Monkey and thank you!
06/03/20 by Customer
Excellent service! Most impressed. Many thanks. Did exactly what was promised.
05/03/20 by Miss Lois Cordelia
Very Easy to use, simple, easy to follow. Would definitely use again
05/03/20 by Customer
Cheap price. 3.5kg parcel to Germany from UK via ParcelForce for approx £12.
05/03/20 by Dave S
Top of the shop.
05/03/20 by Customer
Great service, Delivery made to a local post office as I was out. Kept me well informed and I was able to collect the same day.
05/03/20 by Paul Savge
Yet again, parcel collected on time and delivered earlier than we expected to Greece despite a bank holiday here. Fantastic service, I would highly recommend it to anyone and everyone!
05/03/20 by Customer
Brilliant service! I sent my parcel last Thursday and it arrived with my best friend in miami this Tuesday morning. Will be sure to use again!
05/03/20 by Jamila
works like a treat and much better prices than going direct.
05/03/20 by Customer
happy with service just as expected & quick
05/03/20 by Lynn Burns
Very straight forward to use and good value. I wouldn’t hesitate to use Parcelmonkey again . Thankyou .
05/03/20 by Mark
Not a good first experience and won’t be using again. Lack of instruction and no customer care to query anything. No phone number just a bot chat service. Would not recommend.
05/03/20 by Emma Abigail Watson
Great reliable service , cheers!
05/03/20 by Alex
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