We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Excellent service !!
Saved me not only time
But money ????
I would definitely recommend them
09/03/20 by CustomerBaptist
A great affordable way to ship packages. We regularly send packages to family in Austria and parcelmonkey saves us a fortune everytime over the post-office. Theres a good selection of couriers and both pickup/drop off options for convenience.
09/03/20 by Shaun
Parcel Monkey, what can I say, simple to use, had a choice which fitted my circumstances and finally at a reasonable cost. Brilliant
09/03/20 by Michael Pearce
Half the price of going to Parcelforce directly. Delivered to Italy with tracking information in 4 days.
09/03/20 by Charlie B
Easy to send, fast delivery, very happy so far.
09/03/20 by Customer
Easy to use and seems cheaper than going direct to the courier. I would recommend them
09/03/20 by Cremolan
Easy to book Would have been nice to have morning or afternoon pick up for the price. Waiting in all day is a pain and of course came right at the end of the day. If you want a set time it’s costly!
09/03/20 by Steve Davidson
Brilliant service highly recommend
09/03/20 by Customer
fast delivery
09/03/20 by Customer
It was so easy Thankyou
09/03/20 by Jane Dudeney
Good price & quick service
09/03/20 by LD
Exemptional service. Only problem I had was getting the customs document to print. Had to screen shot it and then print the screen shot. Not sure whether this part of the service it by parcel monkey or the shipper.
09/03/20 by Customer Jeff
fast! And secure
09/03/20 by Customer
Very good service
09/03/20 by Customer
Having had disaster after disaster, parcels getting lost, taking weeks and weeks to arrive, damaged or not turning up at all, Parcel Monkey was a refreshing and brilliant discovery. I will never use another service to send my parcels to Stockholm. I went via PM and UPS and they delivered my parcel and an excellent service. I thoroughly recommend them. Thank you.
09/03/20 by Deb
Brilliant, very easy to use.
09/03/20 by Tracey
Brilliant service. Never been disappointed, great range of services with great price . Never go somewhere else for my parcels to sent.
09/03/20 by Carole Crawford
Easy and affordable to have the parcel picked up and shipped overseas. Would recommend to anyone. Variety of parcel services to choose from. Very happy.
09/03/20 by Danielle Duke
Easy service to book & items were delivered within timeframe specified
09/03/20 by Customer
Swift, efficient and economical. What more can you ask.
09/03/20 by Kate
Quick good value service, much appreciated.
09/03/20 by Customer
easy to use - good service
09/03/20 by anne davie
Excellent service
09/03/20 by Cameraland
Can’t really rate you yet as the parcel still hasn’t arrived. Maybe wait a bit before asking me to rate my experience.
09/03/20 by Customer
Great service and easy to use.
09/03/20 by William Hudd -Guitarist
Ive already sent 2 parcel with them and both arrive in time or early. Parcel monkey are cheaper then other companies. Thanks guys!!!
09/03/20 by Adrian Ioan
Prices from certain couriers need to be cheaper and could do with including "signed for" included it the price not as added extra. Other couriers I book outside of this service give me the price I pay so I get a final price which is a better way for me.
09/03/20 by John Haskins
The process including quote, collection and delivery was great, HOWEVER BE Careful! I was quoted £17 but later, after delivery was finalised they came back to me saying there was a discrepancy and I had to pay an additional £30,they had my card details and just took the amount! Because I didnt expect to be scammed I didnt take a photo of the parcel with a measuring tape and scale, they wouldnt accept the photo I had of the parcel with their labels attached as proof. They refused to give me a telephone number to call or email address of the complaints dept. (or anyone I could speak to) I had to log in and use their chat service each time, dealt with a different person each time, no one knew what they were talking about. Worst customer experience and Im very very unhappy, please dont use this company, if you do, take photos of everything so that this doesnt happen to you.
09/03/20 by Karen
I would give 0 stars if I could, used them twice, awful experience every time - the parcels are not collected on the day, nobody informs us as they "encourage the customers to check the tracker daily", they werent able to deliver our goods(worth 900+) claiming they couldnt find the address and we just got them back without knowing whats going on. They dont want to refund the cost either because the service has been already used!!
09/03/20 by Yuliana Rotaru
Great service, fast reliable service
09/03/20 by Zoltan Sooss
Excellent service from start to finish and nothing damaged
09/03/20 by Customer
I am very happy with Parcel Monkey.
The site was easy to use and when I needed help there was someone available to chat straight away. golf clubs have been received by my son and he is very happy.
09/03/20 by Michael
Ive used Parcel Monkey a few times now. Takes the headache out of sending parcels. Labels not always easy to print though, maybe its just me.
09/03/20 by Stuart Richards
Amazing. An easy to use service that has saved me alot of money.
Will recommend to all. Many thanks.
09/03/20 by customer
A couple of things: 1. When booking a parcel from the UK to the USA, the cheapest quote shown was a ParcelMonkeys own service, however after going through the effort of putting all the details in, the customs information and everything else, the price shown in the payment screen has unexpectedly jumped up by £30? Very deceiving... 2. After eventually booking the parcel with ParcelForce, it was wrongly delivered, and is now essentially lost. When contacting PF, they have been very helpful, however cannot launch an investigation because technically I am not the sender, PM is... So I have contcted PM and have received no relevant information, other than what I have access to through the tracking number. Every time, it is a different person who replies and noone has followed through. Very disappointing as the parcel contains important information.
09/03/20 by Zuzanna
easy to use and efficient
09/03/20 by JAYNE BURCHETT VASS
Excellent - cost effective, painless and efficient service
09/03/20 by Sheila S
Very happy with the overall service.The operation at the UK / European end went very smoothly.It was a bit slower than I expected at the China end, but that is maybe not surprising considering the unusual circumstances at present.
09/03/20 by Mal
Very happy with the courier service! Parcel arrived the next day.
09/03/20 by Bridget
Easy website to use and listed all the prices quickly. Good service. Thanks
09/03/20 by Debbie Stewart
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