We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Parcel was collected, however the driver turned up 2 days running to the actual collection booked and the parcel was not ready!! It did arrive at its destination quickly and safely!
05/03/20 by Customer
Parcel was collected a day late
05/03/20 by Customer
Excellent platform. Easy to use and quick customer service.
Pricing very good and had very few issues with deliveries which was more the responsibility of the courier anyway.
Will continue to use and would recommend to others looking for competitively priced UK and indeed, a global mail solution.
05/03/20 by Peter Clinch
the best service
05/03/20 by Customer
Brilliant service as ever
05/03/20 by Simmssimin
Worked well , quick and efficient
05/03/20 by John
It was straight forward process and cheaper than what I could find on the carrier service website. Id definitely recommend
05/03/20 by Bence
All good..no problems..
05/03/20 by MRS WALLACE
Weighed parcel at home, booked collection, then after it’s gone I get an email to say it’s a lot heavier than I said and I was getting charged more. Not happy!
05/03/20 by Customer
Shipped golf clubs from UK to Australia. Arrived in super-quick time, all in-tact, very pleased. Only area for improvement was that I had no communication to confirm they had been collected, shipped, or when they would be delivered... just found them on my door-step one afternoon.
05/03/20 by Will
I dropped off my parcel at my local point and to be honest the guy seemed far more interested in his phone than serving me. He pointed to the ended of a messy counter, where I assumed he wanted me to put the parcel, which I did. Then nothing, so I turned to walk out and as I reached the door he shouted for me to collect a receipt, which I was relieved to do. However, the parcel arrived and I was able to track it all the way.
05/03/20 by Jacquie
Great service and fast pickup and delivery- highly recommend
04/03/20 by M.O. Gruss
easy service to use and straight forward
04/03/20 by Marcus McCheyne
Excellent service would not hesitate to recommend
04/03/20 by HELEN STEED
I haven’t received my parcel yet. I’ve been waiting for 14 days for an express delivery. I asked the customer service and they suggested me to simply track my order instead of helping me with understanding the actual issue.
04/03/20 by Customer
Great price and easy to use
04/03/20 by Anon
very good ,will use again
04/03/20 by Timothy Hands
A good selection of delivery companies with competitive pricing.
04/03/20 by Charles
Brilliant service
04/03/20 by Sheila Evans
ordered a parcel to be collected, the collection time was just before 10pm to 11pm at night, contacted them to inform them and spent a day of " rest assured this will be collected before 6pm" 6pm came and parcel was not collected, Please deal direct as this company does not care about its customers and now I have to wait a week for my refund too I have used this company a few times but when I have an issue they dont care, use the patronising phrase " rest assured" for everything
04/03/20 by al johnson
Amazing! Any issues they respond to and correct super fast and great customer service , Thanks!
04/03/20 by Customer
it was great service.
04/03/20 by Customer
Good prices for larger more valuable items. They really helped me out when one of my parcels went missing ( thanks Parcel Force?!!!!!!!)
04/03/20 by Mr Stevens
Terrible service with worse customer service My parcel was supposed to be collected on Tuesday (18th Feb) and delivered on Wednesday (19th Feb). The parcel was NOT collected on the Tuesday and no one even contacted me to tell me. Upon realising that the collection was not happening I contacted ParcelMonkey (PM) to find out what was going on, they told me it had been collected... After a few back and forth later they conceded to having made a mistake and the collection had not been completed (funny that given I had told them as such originally). They told me that they would try to collect again on Thursday (20th Feb). On Thursday the same thing happened, I contacted PM to complain and they once again told me that the parcel had been collected to then confirm afterwards that it had not...the fact I was contacting them didnt seem to make them realise the parcel had not been collected?? They told me they would try to collect again the following day (Friday 21st Feb). Although the parcel was collected, it was not delivered the next day as per the original agreement I had signed up to. When I contacted PM they confirmed it would be delivered on Monday (24th Feb). Naturally this did not happen, and when I contacted PM to complain they had told me it had been delivered...when it had not. The same thing happened the following day (Tuesday 25th Feb) and then finally it was delivered on Wednesday (26th Feb). As one can imagine, I was not very happy with this and decided to complain to PM once again after delivery. I was told to add "FAO Manager" as the subject in order to get the attention of a manager, they replied with a copy and pasted response (starting with "Dear customer") and proceeded to reference their terms and conditions (I guess they do this a lot?). Apparently the T&Cs stipulate that the their deliveries could take up to 7 days to complete and customers are not subject to refunds if that is met. As my delivery was supposed to be delivered on Wednesday and since it was delivered the following Wednesday it meant that they were not going to offer any form of compensation or even a sympathetic response... Terrible service from start to finish: 1. Delivery was late by a week 2. Terrible customer service throughout resulting in a lot of waste time contacting PM just to be told lies about "completed" collection / delivery 3. The complaints department / manager were useless in proper responses and offered no help at all Do NOT use this company!! it will take 7 days as oppose to 1 (as per their original claim). Their customer services team do not know whats going on with parcels and delay customers in hope the parcel arrives the following day.
04/03/20 by Ricky Cheng
Easy to use and good service
04/03/20 by Margaret Blake Blake
Very quickly the delivery, thanks
04/03/20 by Customer
Excellent service
04/03/20 by Anon
Never to much trouble... For a techno fobe like me.. Simples! Thank you
04/03/20 by Customer
Easy to use web site ... plenty of pick up centres ... good speedy delivery and good price .... couldnt fault it .
04/03/20 by Customer
great price and speedy service from the UK to Italy, Ive used parcel monkey 4 times and Im very happy. I used the DPD classic pickup service.
04/03/20 by Louise
Great range of options and easy to use
04/03/20 by Customer
first class service
04/03/20 by angus classic bikes
Excellent service from collection to delivery. Very reasonable price. Able to track parcel throughout, all boxes received had been taken care of, and from England to Spain it took 4 working days. Thank you
04/03/20 by Tim Hart
Always reliable and best value
04/03/20 by Barbara Hill
Delivery was ok however my goods were damaged upon arrival!!!
04/03/20 by Mr Lee Patterson
Very pleased
04/03/20 by Mrs Janet Grey
Collected at our request without any problem and delivered to us promptly. No issues at all.
04/03/20 by Mr Hugh Anton-Stephens
Last shipment was cancelled by parcel monkey, i had to keep chasing them for a label link, but it never came. They cancelled it
04/03/20 by Customer
Picked a courier option/package from the list and placed the order.
Courier collected the parcel and delivered next day.
Whats not to like?
04/03/20 by Gerry
I ordered a next day courier with Parcel Monkey UK yesterday and paid for it. The courier never turned up and we waited in all day. There are no phone numbers to contact Parcel Monkey. Nobody from Parcel Monkey contacted me either. I had to request a refund via online chat and they refused to send me a confirmation email of my refund which I am told can take up to 5 days. Quick to take your money off you but not quick to give it back. The whole thing has been a waste of time of money and I am shocked this company is rated as highly as it is on trustpilot. Cowboy courier price comparison site. I will not be using again at all. Pay a couple of pounds extra and use parcel force at your local post office or a decent company like Courier or UPS you get what you pay for. I am disgusted with Parcel Monkey.
04/03/20 by Gavin George
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