We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,492 reviews.
Good company. Never had problems.
08/03/20 by Daniel
Excellent efficient service from start to finish brilliant price to.
07/03/20 by customer
Parcel sent abroad was delivered safely and speedily
07/03/20 by Anonymous
Excellent service & well priced.
07/03/20 by Tony Knights
Easy online service and quick delivery
07/03/20 by Customertoddy
Easy to book and great service great prices
07/03/20 by Gloria Gilbert
Very poor service Took Parcel Force 4 days to collect parcel Should have been collected on Tuesday but wasn’t collected until Friday Will not use Parcel Force again !!!!!!!
07/03/20 by Customer
Great service
07/03/20 by Customer
Not used this service before.Very helpful because I needed 2 parcels that were quite big and difficult to carry to the post office .
07/03/20 by Pauline
Was good to know who had signed for the parcel which arrived on the 4th working day Including the day of despatch to Italy for the Express Service.
07/03/20 by Sue
excellent service and reasonable charges.
07/03/20 by Kenneth Baggus
Courier very poor choice ...didnt turn up first time. Unclear communication on second attempt though it was eventually collected ( after I had cancelled in frustration!) The £10.00 or so saved compared to taking it to the post office doesnt really match up to the time wasted and annoyance caused chasing it up!!! No particular grouses about parcel monkey itself except a minor annoyance that its not clear whether the tracking number supplied is a shipment number or customer reference .....or even a card number !! Why cant you use the same terms from one web page to the next ??
07/03/20 by Customer
I am very satisfied with the service definitely much cheaper then any other companies reliable ***
07/03/20 by MJ TAGHAVI
Struggled to find anywhere which supported expensive whiskey shipments with insurance. Luckily I found Parcel Monkey. Great company, thank you!
07/03/20 by Ewan
Easy to book online, drop the parcel at the post office and delivered in a matter of days.
Would recommend parcel monkey. Excellent service
07/03/20 by Customer
Parcel was sent via Courier and ended up being 5 days late. Paid over £40 for 2-3 day delivery and it took 7.
07/03/20 by James T
Very good will defo use the company again
07/03/20 by Ken
you have a problem with the site , now unable to book parcel
07/03/20 by craig nation
Good service and reliable and its fast just 1thing to make sure it reaches on time slots
07/03/20 by Jiten Doshi
Great service
07/03/20 by Rena Wood
Used Parcel Monkey many times over the last 2 months and perfect in every way every time.
07/03/20 by David
Speedy,good tracking, convenient and excellent value. Beat queueing at the post office any day. Highly recommended.
07/03/20 by Raymond Ho
i have been sending my parcels from UK to Portugal with parcel monkey. its very easy to use safe and fast. I highly recommend this website.
07/03/20 by Nivaldo Melo
Much cheaper as direct trough courier,
07/03/20 by Customer
Parcel monkey fairly good service but,unable to contact by phone. They are let down by some of the carriers they use. Parcelforce has been the worst in my experience.
07/03/20 by Chris
Superb.
Every time I use your service I am always please to see happy faces when they have received their parcel.
07/03/20 by Jaana Tarto
Never had a issue with parcel monkey..... Very good easy to use thanks again
07/03/20 by Bmw-mikey
ALWAYS EXCELLENT SERVICE
07/03/20 by GTOCARPARTS.COM
Really easy to use and plenty of places to drop off at.
Parcel was delivered quickly.
06/03/20 by Emma Davies
Easy to use, a good selection of couriers.
06/03/20 by Freddie the Frog
Simples ???? I will be using ParcelMonkey frequently from now on.
06/03/20 by Dominic Rogers
Excellent
Value for money and easy to use
06/03/20 by Emma Marie Curtis
Couldnt fault the service! Picked up parcel as stated and delivered it to buyer on time.
06/03/20 by Michelle
Another 5* service.
06/03/20 by CustomerAnn
Worked as advertised, no complaints.
06/03/20 by RF
Can’t fault it, everything went as it should also good price and easy to arrange ????
06/03/20 by Claire
I booked a parcel delivery to send to my family on Thursday night (5th March) and was told that the DPD would come to collect the parcel on 6th March. I would be charged for £8,95 plus VAT if the collection was unable due to my absence. I then had a day off on 6th March to make sure that the parcel would be collected. Until 6pm the courier did not tuen up and I rang DPD and I was told that Parcel Monkey did not book for a collection in my area so thats why there was no collection. I contacted Parcel Monkey customer service team online and I spoke to Deeya. All I was told was that they apologised for the inconvenience and they would like to reschedule for the next available collection date which is Monday (9th March). I expressed how unhappy I am and it has total wasted my time and money. The customer service team was not helpful at all and told me to either reschedule or cancel my order. I decided to cancel it and was told that it will take 3-5 working days to get my money back. My advice for those people would like to send their parcel via Parcel Monkey....Think again.
06/03/20 by SK
Great service and a lot cheaper buying my Parcelforce product through Parcelforce than doing it Direct.
06/03/20 by SIMON
Easy to set up for collection and delivery of 5 parcels.
Next day delivery.
All parcels arrived safe and sound no damage.
Definitely recommend.
06/03/20 by Maureen16
Dont waste your time with pallet delivery. Never picked up 3 times . Fob you off. Quick enough to take your money then charge extra for apparently rural location.48 hour delivery. 1 week later irate customer not received goods. Im away to book with a proper courier. Wont offer faster delivery if theyre were ever to pick up. Total joke.if you cant supply a service dont offer it end off.
06/03/20 by Stuart Gordon
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