We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,497 reviews.
Please note that my items have still not been delivered, nor have i been given any information. The customer services team, by not having a phone, offer no help. I am now opening legal proceedings.
05/02/20 by Customer
Not good. Still undelivered as of 5th Feb. Sent 24/01.
05/02/20 by Steven Yates
Use them all the time. Simply fantastic!!!
05/02/20 by Customer
Ive now used Parcel Monkey a number of times and will continue to do so. As ever, my parcel was collected and delivered overseas safely and on time. The price was very good. Whats not to like?!
05/02/20 by JC, South Gloucestershire
The parcel hasn’t even reached its destination and no one has even been in touch to apologise. And it’s cost me £27! Now I won’t get that money back. Not will I get the money back from the returned goods. All in all, costing me around £60! Totally hideous situation. So upset with the whole process. Awful. So awful, especially when I barely have any money to s****e together in the first place. Will never be using this company ever again. Very upset.
05/02/20 by Customer
All very good up to the delivery in Sweden. Even though the labels had my daughters phone number and email address, when she went to the collection point she was told she would have to wait for a letter before the parcel could be handed over. Gave five stars because delivery from here to Sweden in three days cant be faulted and other matter is probably beyond your control.
05/02/20 by Customer
I sent a parcel to the US and everything went well, quickly and smooth. Very good experience!
05/02/20 by Cris
If things go wrong and the parcel is late, lost, not delivered etc this company are terrible They didnt respond to multiple reasonable requests or 3 recorded delivery letters from me. They simply would not engage at all and the mediator service for the industry also writes that "we have had no success with engagement with this company" when a problem occurs I had to take them to court to get a refund, compensation and my court fees back. They simply dont care and have a policy of ignoring the customer in the hope that you wont pursue them for failed service on relatively small amounts. Awful company - dont give them your business. And if you do, and it goes wrong, go straight to the courts online. Anything else is a waste of your time
05/02/20 by Rosi Y
Excellent service, thanks
05/02/20 by MR DAVID A BAINES
Good service
05/02/20 by Karen Kane
Smashed my parcel. Not happy!
05/02/20 by Marc
????great service
05/02/20 by Daljinder kaur
Easy to use. Easy to track parcels. No problems from drop off to delivery.
05/02/20 by Customer
Rapid and easy, thank you!
05/02/20 by Elizabeth Williams
Collected the parcel on time but delivered it late
05/02/20 by JulianPaul
Collected and delivered as per agreed. Very good in that respect. Price a little higher than I expected with hidden additions to initial price.
The next time I will shop around a little more - just to be sure that I have the best price.
05/02/20 by Nicholas John Dawson
Web site easy to negotiate, easy forms to print, excellent and timely pick up service. Delivered within three days to Spain, parcel in perfect condition (there was a glass framed picture inside which is as good as new). And all at a fabulous price. Have used Parcel Monkey before and will do so again.
05/02/20 by Steph
Booked two packages. Gave dimensions and weight of packages, paid calculated amount. Then told by the driver the packages where to heavy to take! Still not received a refund either!
05/02/20 by L Kehoe
So the price seemed OK, and I liked the ability to compare and see the best value options through the website. Collection was fine, I had carefully weighed, wrapped and labelled the package (a DeLonghi coffee machine I was shipping to Australia as part of my emigrating there from the UK). I was subsequently hit with a further charge, apparently this was because the courier had used lasers to "volumetrically calculate" my parcels weight, and they billed me roughly a further 10% of what I had already paid. OK thats fine Ill pay what I owe to get my item over to the new house. After a while, my father-in-law signed for a small parcel with my name on it. On opening the parcel, there were some reflective lights inside. On closer inspection, the label with my details on had been affixed over a label for a gentleman in Victoria, Australia, 2250km away. The gentleman’s name was completely different to mine, his parcel much smaller and 11kg lighter than mine. I got in touch with Parcel Monkey and it was deeply frustrating to say the least. Each time I had to deal with a different person, several people seemed unable to understand the situation and I found myself re-explaing the problem over and over again via their online chat system. When I asked to deal with management, there seemed to be some reluctance by the member of staff I was dealing with to refer it on, but eventually I got through. Unfortunately, after several weeks and multiple investigations with the courier, I was told my parcel would be unrecoverable, and they would not provide any assitance in forwarding on the parcel I incorrectly received. They said as I had not purchased additional cover they would not do any more than provide a refund for the sending of the parcel in the first place. It just took up so much time and money and effort, particularly over the Christmas period, and in the end, Parcel Monkey just passed the buck on to the courier and washed their hands of the situation. If I could give anyone some advice, it would be spend 5min researching couriers, go direct, and that way there are clear lines of responsibility when things go wrong. DO NOT USE PARCEL MONKEY!!!!!
05/02/20 by Will Stafford
Will use again. Good value, easy and fast service.
05/02/20 by Evgenia North
It was so easy to use and also really simple to upgrade to next day when I realised that we needed it to arrive sooner. Will definitely use again
05/02/20 by Mark
always on the ball
05/02/20 by Wignalls
So glad I found this website. The parcel delivery company it identified was extremely efficient, and delivered my parcel to Europe quickly and with absolutely no problems, at a quarter of the price required at the Post Office! Very impressed, and will use for all future deliveries.
05/02/20 by J Dunphy
All good, as always
05/02/20 by Kerry
Never turned-up
05/02/20 by PEGGY MARTIN
Rubbish service
05/02/20 by Micheal McIntyre
Simple process to follow,
Excellent value,
Great service door to door,
Would recommend to anyone.
05/02/20 by Customer Colin Thompson
Good service
05/02/20 by Customer
Easy, fast and cheap. Brilliant !
05/02/20 by Steve Clarke
First time with Parcel Monkey. Great service to France from beginning to end and quick too. Fair price for such a big box of nearly 8 kg. I will go with Parcel Monkey again and already recommended them to my colleagues.
05/02/20 by Fāng Yán
Super, all worked well at good price
05/02/20 by Martin Sandler
i will recomend,everything went smooth from start to finish
05/02/20 by Adrian Vlada
Very easy website to access and use. Our parcel to Spain was processed and safely and speedily delivered and we were able to use their free £20 insurance as well, which gave us peace of mind.
The whole process was extremely efficient and I would definitely use them again and would not hesitate to recommend them to others.
05/02/20 by Loz
My 3 boxes of linen for my new home in France were booked for collection through ParcelMonkey by DPD on 15th January. After repeated calls to ParcelMonkey that they had not been collected I was advised that It was my fault as I had not been at home for dpd to pick up my boxes during the allotted time slot . Total rubbish! I took the day off for this collection and waited in all day for them. As we were flying to Bordeaux on the 16th I had no choice but to leg it to my local Post Office. £5 more but arrived promptly to my French home 2 days later. I absolutely wouldn’t use ParcelMonkey again! Incompetent and liars!!!!
04/02/20 by Customer
Excellent service with very competitive pricing
04/02/20 by Mohamed Nanji
Good service, thank you.
04/02/20 by Mrs Chapman
Very fast and efficient service.
Had to return a tv, was collected in good time and delivered well within the window given when booking - and reasonably priced too.
04/02/20 by BENJO
Always had a reliable service from parcel monkey. Better than their competitors. Parcels always arrive on time. I have sent parcels to Europe, USA and the U.K. my go to company now.
04/02/20 by Becky
Everything Ok
04/02/20 by J.R
happy as always
04/02/20 by Customer
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