We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,497 reviews.
Never had a problem using parcel monkey.
04/02/20 by Michelle Good
Collected when promised and reasonable price. Have recommended to friends
04/02/20 by Mrs S Shields
Excellent service, easy to select the most suitable carrier for either uplift or drop off. Also easy to follow tracking. Will use again.
04/02/20 by Customer
Great service
04/02/20 by Customer
I have no information where is my parcel .. updates say nothing.. no notifications...
04/02/20 by Customer
Great seat ice cheap & reliable
04/02/20 by Marie Divers
Driver on time, parcel delivered all good
04/02/20 by Customer
Next day delivery turns out to be 48hr. In my book parcel monkey have stolen money off me. Paid for next day got 48hr with no difference refunded, just a sorry but at 98% delivery rate were the same as other couriers, bla bla. Not the first time they’re let me down / stolen off me but it’ll be the last.
04/02/20 by Nick jones metalworks, hand forged metalwork.
My review is excellent very fast to delivery from Scotland to Portugal, good price, everything 5 stars collect and deliver I recommend......
04/02/20 by Jose Goncalves
Cost effective and prompt delivery
04/02/20 by Geoff Rylatt
Great! How can you charge less for Parcelforce‘ services than Parcelforce themselves?
04/02/20 by Trudgian
More expensive than eBays UPS service, but its a good efficient service.
04/02/20 by as jpb007.uk
The Parcel Monkey experience is good, intuitive and simple to use. Very easy to select a service, insert all details and get approved. Trouble is, Parcel Monkey dont do the actual collecting and delivering. I placed three orders, two of which were collected and delivered fine; one of which was delivered to the wrong place and then re-delivered ONE WEEK later.
04/02/20 by James Harper
Excellent service; the carrier at the European destination is not always able to make the final delivery to the address specified, probably because the recipients work full time but the parcel can be subsequently easily collected from their depot.
04/02/20 by Davo
Great service, good value but it would be nice to know about what time of day it is likely to be collected, saves hanging around all day.
Its not safe to leave things on the doorstep.
04/02/20 by Customer
quick and easy
04/02/20 by Customer
Brilliant service from when I booked a parcel to them picking it up
04/02/20 by Susan Davey
Easy and cheaper than the rest ????
04/02/20 by Michael anderson
VERY frustrated by lack of information. No idea when (or if) the collection company was going to arrive. The collection "window" of 0800 - 1800 was completely unreasonable. The tracking facility wasnt available. Told not to contact company direct (which I did at 1400 on the day) only to find they couldnt easily recognise any of the reference numbers - eventually turned up at 1615. A day of my life Ill never get back! Bloke from Parcel Force was ok though!
04/02/20 by Miss Susan Davies
Indian custom rules should be highlighted right in the start.
04/02/20 by Customer
great service thank you
04/02/20 by Sarah Jane Page
As always, best rate, easiest navigation, good service. Highly recommend.
04/02/20 by Catherine Campion-Regehr
Sent a large and heavy parcel for under £10 including additional insurance. Excellent value
04/02/20 by Sally Derrick
Very good as always, cheers.
04/02/20 by Gian-Paul
Good value , easy to use comparison site always works perfectly
04/02/20 by David Luff
Very cheap and yet reliable..was delivered on time
04/02/20 by Irene
Great service as always, amazing value!.
04/02/20 by C Holden
I always use Parcel Monkey for sending parcels to South Africa and the service is always great
04/02/20 by Customer
My parcel wasnt collected on the day it should have been picked up. Had to re-request a pick up which was two days later, making delivery of the parcel later than we would have liked.
04/02/20 by A.Proctor Group Ltd
What an awful company to deal with! They completely failed to another courier on the day of collection, and I urgently needed the papers to be delivered to me on the following day. The tracking number they provided me with wasnt recognised by the courier, it took forever to get someone on the live chat at Parcel Monkey to respond to me and once I finally was able to chat to someone, the customer service was extremely poor. I literally had to chase up with Parcel Monkey all evening for them to finally realise that the collection had been missed, and even then, there was no effort on their part to try and rectify their mistake. I was told that I would have to rebook or cancel the service, and was offered absolutely no compensation for their negligence. I would definitely advise everyone to avoid using Parcel Monkey as they failed to another courier and subsequently refused to rectify their mistakes. Very poor service.
04/02/20 by Ana
Very easy to use and always saving money
04/02/20 by Mr alan brook
Easy to use system
04/02/20 by Customer
Time slot for collection, which is great and delivered on time!
04/02/20 by Diane
Website a bit clunky but good service
04/02/20 by Mr Frank Coombes
Great service as always
Thanks
04/02/20 by Andy
Brilliant service!
04/02/20 by Customer
Great service
04/02/20 by Emma
Excellent service
04/02/20 by Customer
Very Good service 100%
04/02/20 by Anonymous
All good will use again
03/02/20 by Gerald Edwards
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