We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,497 reviews.
Fast bookings and easy to use the site
03/02/20 by Robert
Great service
03/02/20 by J Mullan
Did what they said
03/02/20 by rPhilistein
Always an excellent service. From the UK to Spain in 4 days. Cant beat it!
03/02/20 by Heather
Fantastic & easy to use, highly recommended
03/02/20 by B. Topore
Great Guys to do business with.
03/02/20 by Customer
Excellent service. Reasonable cost.
03/02/20 by Customer
Easy to use guaranteed delivery
03/02/20 by Amanda
Excellent service. Totally happy with service.
03/02/20 by Ann Gentilomo
Second time using parcel monkey parcel
collected on Thursday morning delivered to Scotland on Friday morning will definitely use again & again ????
03/02/20 by Mr david neate
Quick, safe, comfortable
03/02/20 by Mrs Label
Reliable and trustworthy, excellent service!
03/02/20 by ALI
Excellent service and far cheaper price by using Parcel Monkey. Site was easy to use and arranging pick up of parcel was simple. Excellent instructions regarding postage, labels etc. I was returning items to China and the parcel reached China in only a few days. Tracking was quick and simple using the website link. Unfortunately the parcel was not able to be delivered but I suspect this is the fault of the company in China.
03/02/20 by Customer
Faultless service. I’m really impressed. Well done
03/02/20 by Thierry Zeisser
Good suggestions of who to use. Parcelforce did the job promptly.
03/02/20 by Richard
I am still in shock, my parcel was collected Friday morning In Essex and arrived in Hong Kong Monday morning (so Sunday night UK time)
Wow, what an outstanding service, would give 10 stars if I could!
Was worried my parcel wouldn’t arrive in time as we were planning to take my grandson’s present for his 2nd birthday ourselves until the Corona virus reared it’s ugly head and stopped our visit. Was hoping it would arrive by Thursday in time but need not have worried. I would say make sure you declare everything in your parcel in detail so no problems with it being held by Customs. Thank you so much Parcel Monkey, incredible performance!
03/02/20 by Sue Walsh
Very happy with the service, will defenitly use it again
03/02/20 by Lola Blair
Started using Parcel Monkey U.K. recently and so far have found their service to be excellent. Friendly driver collected our parcels and our customers have been pleased with the earlier than usual deliveries.
Ian
03/02/20 by Rock
Great service again
03/02/20 by DONSPORT CUMNOCK
I wouldnt even give this company 1 star if I could. If you are looking for a trustworthy, reliable, efficient service for your consignment, this company is NOT the one! They failed to deliver the service they promise, my package has been stuck in customs in the destination country for over 2 months now and Parcel Monkey are refusing to do anything to help! Appalling service, wouldnt recommend them to anyone. Not even worth 1 star.
03/02/20 by Anita
Ive used Parcel Monkey twice now to send 5KG to 7KG parcels to New Zealand. Both times they have arrived within 2 weeks and the tracking and information has been excellent. Good value for money - will definitely continue to use them. (I chose Parcel Force as the carrier).
03/02/20 by Rosie
the company DHL timing for pick up was exact,they kept me informed.
I would recommend parcel monkey for assistant they helped and offer the best service if you are unsure.
03/02/20 by Customerjulie
Another parcel delivered on time....thank you!
03/02/20 by Trudie
The goods still have not been delivered...despite paying for a fast delivery. My son has had to fill out so many forms in India still no parcel....You need to communicate.
03/02/20 by eva zwil
Does exactly what it says on the tin!!
03/02/20 by Mr H
Excellent options as ever. Back again soon soon
03/02/20 by Ray S
Excellent service. prompt pick up and easy to track. Delivered on schedule
03/02/20 by Kerrion Marsh
tracker never updated, finally delivered after 8 days
03/02/20 by Mr Neil Welsh
Quick and efficient
03/02/20 by Customer
Easy, helpful and.....my parcel got to Vietnam speedily!
Will use again
03/02/20 by Ms Bennett
Helpful team,easy to communicate with
03/02/20 by Sorin
Parcel was collected no hassles and delivered within communicated timelines
03/02/20 by Pa Mul
I always use Parcel Monkey. Reliable pick up, reliable drop off. Exactly how I like it.
03/02/20 by Rachel Boyce
Great value and easy service
03/02/20 by Hannah
Tracking didn’t work, arrived late
03/02/20 by Natasha D'amorè
Please avoid using this company. We had a very important consignment going to Spain. They said were issues with the address - it was in fact accurate, however we suggested alternative pick up points (rural southern Spain). Despite reiterating this repeatedly over the course of a week, Parcel Monkey failed to convey the information to the local delivery team and the parcel is now on its way back to Scotland. What is extra frustrating is that there is no way of talking to these guys on the phone - very poor customer service. There is no way of raising a complaint or the level of customer support. There are only what seems to be pre-programmed, impersonal messages. Now we have lost a major customer. There is no clear complaints procedure that is immediately apparent on the websit. Absolutely the worst experience to date, and I have been exporting for over 10 years.
03/02/20 by TheTchaiovna
Offer a good selection of carriage choices and competitive prices hard to beat for packages, unfortunately, when we tried the pallet service it was let down by the carrier not collecting the pallet, although that was not Parcel Monkeys fault, rather the pallet carrier not doing their job.
03/02/20 by Oliver Rogers - Rogers Space Heaters
Quick and effective
03/02/20 by Anthony Rayer
fast and reliable!
03/02/20 by Customer
Consistently good advice
03/02/20 by Customer
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