We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,502 reviews.
Please avoid using this company. We had a very important consignment going to Spain. They said were issues with the address - it was in fact accurate, however we suggested alternative pick up points (rural southern Spain). Despite reiterating this repeatedly over the course of a week, Parcel Monkey failed to convey the information to the local delivery team and the parcel is now on its way back to Scotland. What is extra frustrating is that there is no way of talking to these guys on the phone - very poor customer service. There is no way of raising a complaint or the level of customer support. There are only what seems to be pre-programmed, impersonal messages. Now we have lost a major customer. There is no clear complaints procedure that is immediately apparent on the websit. Absolutely the worst experience to date, and I have been exporting for over 10 years.
03/02/20 by TheTchaiovna
Offer a good selection of carriage choices and competitive prices hard to beat for packages, unfortunately, when we tried the pallet service it was let down by the carrier not collecting the pallet, although that was not Parcel Monkeys fault, rather the pallet carrier not doing their job.
03/02/20 by Oliver Rogers - Rogers Space Heaters
Quick and effective
03/02/20 by Anthony Rayer
fast and reliable!
03/02/20 by Customer
Consistently good advice
03/02/20 by Customer
Great Value, Great Service
03/02/20 by Ash Heat Treatments Limited
All the time I get perfect serice! Thank you!
03/02/20 by Customer Aniko
Speedy delivery easy pick up competitive price
03/02/20 by Customer
So the price seemed OK, and I liked the ability to compare and see the best value options through the website. Collection was fine, I had carefully weighed, wrapped and labelled the package (a DeLonghi coffee machine I was shipping to Australia as part of my emigrating there from the UK). I was subsequently hit with a further charge, apparently this was because the courier had used lasers to "volumetrically calculate" my parcels weight, and they billed me roughly a further 10% of what I had already paid. OK thats fine Ill pay what I owe to get my item over to the new house. After a while, my father-in-law signed for a small parcel with my name on it. On opening the parcel, there were some reflective lights inside. On closer inspection, the label with my details on had been affixed over a label for a gentleman in Victoria, Australia, 2250km away. The gentleman’s name was completely different to mine, his parcel much smaller and 11kg lighter than mine. I got in touch with Parcel Monkey and it was deeply frustrating to say the least. Each time I had to deal with a different person, several people seemed unable to understand the situation and I found myself re-explaing the problem over and over again via their online chat system. When I asked to deal with management, there seemed to be some reluctance by the member of staff I was dealing with to refer it on, but eventually I got through. Unfortunately, after several weeks and multiple investigations with the courier, I was told my parcel would be unrecoverable, and they would not provide any assitance in forwarding on the parcel I incorrectly received. They said as I had not purchased additional cover they would not do any more than provide a refund for the sending of the parcel in the first place. It just took up so much time and money and effort, particularly over the Christmas period, and in the end, Parcel Monkey just passed the buck on to the courier and washed their hands of the situation. If I could give anyone some advice, it would be spend 5min researching couriers, go direct, and that way there are clear lines of responsibility when things go wrong. DO NOT USE PARCEL MONKEY!!!!!
03/02/20 by Will Stafford
Good service.
03/02/20 by Customer
OK but DHL who collected the parcel didnt leave a certificate of collection and I kept getting emails saying they tried to deliver but no one home and will try again at my address! So I had to call DHL direct who put me through to 3 different departments before I got an answer of " we can only speak to the recipient not the sender!"
02/02/20 by Customer
Доставка хорошая. Все в целости и сохранности.
02/02/20 by Customer
I will never use Parcel Monkey again or recommend them to anyone . On the day they were meant to another couriers they never turned up . There were two of us in all day so there is no way we missed them . However the message on my account said they attempted collection . I rearranged collection online for the next day with them and they didnt come that day either . I ended up having to take my parcel to the Parcel Force depot myself . Absolutely useless .
02/02/20 by Lorna Kay O'Keefe
All good here, competitive pricing, just wish id started using their services couple of years ago and saved my business some money.
02/02/20 by adrian keys
Great service, home collection, speedy delivery and great price. Will definitely use again and spread the word that PM is the way to go.
02/02/20 by Beamgirl
Parcel UK to Germany arrived a bit bashed up, so not too pleased. Cheap price though and quite fast delivery.
02/02/20 by VB
Worked well thanks
02/02/20 by Wendy
All round great service.
Price is much lower than going direct.
Recommended
02/02/20 by Jon
Excellent service, very fast, the only issue was that 2 of 4 boxes came quite damaged.
02/02/20 by Customer
Easy to use and good price. Accurate tracking and parcel picked up quickly and delivered on time.
02/02/20 by Richard
Loughborough to Devon 24 hours great and reasonable for the price
02/02/20 by Maurice Smith
This is the second time we have used this service and both times it has been excellent. Well done.
02/02/20 by Sheila Parr
Booked through parcel monkey with big and heavy items came back with excellent price delivered with no issues will use again recommended
02/02/20 by Mr Denis Forrester
Quick and efficent
02/02/20 by Customern Hurst
Good range of options, easy to navigate and choose, uncomplicated transaction
02/02/20 by Niki
First class service. parcel delivered in less than 24 hours.
02/02/20 by Rex Pitts
Excellent service dropped off Monday in Uk arrived Friday in France will definitely use you again
02/02/20 by Customer
Excellent service
02/02/20 by Customer
I asked for 48hr service 27th and the prel arrived yesterday 5, yes 5 days later.
02/02/20 by Vincent Smith
I was very happy
02/02/20 by Customer
Parcel Monkey is love ???? I couldn’t think of going to those nasty websites myself as this is such a comfort and ease of use that you can send anything anywhere without a hassle of getting lost whilst trying to get a parcel label.
Thanks PM for being in our lives.
02/02/20 by Muhammad Shahab
Great - v.happy with the service. Delivered in 2 days :)
02/02/20 by Jill Henry
Because of the weight (15 kilos) and value of our parcel of books to Canada, full on-line customs form needed.Rather complicated to complete but OK after a couple of attempts. Not enough room on the online form for the compete address which made us worry "will it be delivered OK?") The printed label also shows one less rows of address than the computer form, i.e. one line does not print! Also it is not possible to use special characters (e.g."#" or "-") which were part of the customers street address. However, parcel taken to local UK Post Office on 24th January and delivered to Vancouver, Canada on the 29th January. No problems with customs and delivery, all fine. Quick delivery.
02/02/20 by John
Fast, efficient
02/02/20 by Martin Oben
I use DPD via Parcel Monkey regularly and am never disappointed. This particular package from Lancashire to the Dorset coast was there the following morning (and I hadnt even chosen Next Day Service!).
Excellent.
02/02/20 by Derek Andrews
Great, easy way to get the best deal with good service
02/02/20 by Anne
Excellent service and I liked being able to track the parcel on its journey abroad
02/02/20 by Mr Robin James
Great service as always
02/02/20 by Neil R
It was picked up on time and arrived on time. That is the key to success
02/02/20 by Michael Cadman
Spot on delivery time
02/02/20 by Customer
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