We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,502 reviews.
Excellent service, second time I have used them. Wouldnt hesitate to recommend their service
01/02/20 by John banks
Very good service
01/02/20 by Customer
Competitively priced and simple to use which, in my case, was to select, pay for, print and apply label then drop off at a nearby shop for collection.
01/02/20 by Chris
Excellent service. Cheap efficient means of posting parcel to Germany.
01/02/20 by Suzan
Very efficient simple and easy
01/02/20 by Anne Busson
Delivery was stated at 4 to 7 days. That was 6 days ago on 26 January. Latest delivery date we have is 19 February. A significant increase in the 7 days quoted.
01/02/20 by Customer
Easy drop off location and fast 24 hr delivery
01/02/20 by Customer
Used many time now, easy, affordable services, trustable and useful
01/02/20 by Customer
Used international shipping and everything went as promised!
01/02/20 by Petra Vasko
Everything good, collected on time, delivered early.
01/02/20 by Lithoman
Very reliable and parcel in good condition on arrival.
01/02/20 by sue michniewicz
well collected and well delivered very fast
01/02/20 by Cclaudio vignaliustomer
Great service. Got me the best price quickly and easily.
01/02/20 by Mr&Mrs Burle
Very professional, competitive rates and fast delivery.
01/02/20 by Eduardo Teixeira
Excellent service
01/02/20 by paula Gemmell
great service easy to use, convenient and reliable
01/02/20 by Chris
Last minute cancellation of a washing machine so I wasted a day off on Thursday. Then they promised they would deliver on Saturday, which I confirmed with them - will you definitely deliver on Saturday? I do not want to waste another day off Yes, we will deliver on Saturday. I received two text messages saying they would deliver today and they gave me an exact timeframe in a text yesterday. I was sat waiting around and phoned them. They then said they did not even have the washing machine and to get in touch with the company I ordered from. Another wasted day. Absolutely horrendous. I have cancelled the order, will get my money back and hope to never use Dx again.
01/02/20 by N83z
Clear and easy to use and set up. Good choice of courriers, services and prices.
01/02/20 by Caroline
Arrived within the stated pick up time
01/02/20 by Marie paterson
PLEASE PLEASE, DO NOT USE THIS COMPANY! I’m just starting legal action against them to recover my money from them. 3 months after the courier company admitting that they had lost my pallet which I paid extra to insure with them, they refuse to pay my claim. I now have the hassle to go through the courts or be £800 out of pocket. PLEASE TAKE NOTE OF THIS WARNING AND JUST BOOK DIRECT WITH THE CARRIERS
01/02/20 by MR JASON JORDAN
Would never use again. After taking my money I could not login to review my order, and my emails wwre ignored. No telephone help with this company. Then Courier failed to another courier when they said they would, and turned up 3 days later.. Shambles!!!
01/02/20 by Tony George
Parcel Monkey is an excellent search engine for sending parcels. It is simple to use, quick and gives you very good value. But dont use Hermes for anything breakable even if you are extremely careful packing and place in a very strong cardboard box, sealed well. I would say I was overly careful packing and writing FRAGILE on every face of the box didnt help either. I would recommend Parcel Monkey to anyone but not Hermes.
01/02/20 by Mr David Stroud
Great service. Very easy to use. And most important of all, competitively priced
01/02/20 by Wayne Maddox
Efficient and effective customer service, I send my package and within 2 working days, the company received and made the necessary.
01/02/20 by Sikess
Great experience from start to end. Item got delivered quickly and safely with up to date tracking.
01/02/20 by Customer
Excellent service
01/02/20 by Customer
Very good service from web site to email confirmation of collection to delivery.
01/02/20 by Steve
Very simple to use and gave me the best price! Thanks so much!
01/02/20 by Customer
Nice simple and easy to use highly recommend thank you
31/01/20 by David
Great easy website
Always reliable
31/01/20 by Barbara Hill
Easy to buy the k first class service
31/01/20 by David Emmett
Absolute great service. Always my first choice.
31/01/20 by Customer
I have used Parcel Monkey for international delivery a multitude of times( more than 10 times) with just one problem, one time only, which was not of their fault but just because of a mistake at the scanning dept at the customs, an error made them sending back the goods but Parcel Monkey refunded me half the amount. Again it was not from any wrong doing from Parcel Monkey which is a very Good company providing an excellent service at a very competitive price.The proof, I have just posted 2 parcels to Greece with them again. Great company.Just follow the recommendations with the restrictions for sending goods abroad. I will use them again if needed.
31/01/20 by zacharias
Excellent service as always
31/01/20 by M.A..
Used Parcelforce to deliver 2 suitcases from UK to Alabama. Dropped off at Post Office on a Friday and delivered the following Thursday.
Had good but tedious way of covering the customs aspect. Tedious because I needed to itemise every item in 2 suitcases :-(. I guess this is unavoidable?
Was able to track delivery.
I would use again.
Price seemed reasonable.
31/01/20 by Derek Clark
So easy to book very efficient would definitely use them again
31/01/20 by Christina Federowicz
Arrived on time - never been disappointed by Parcel Monkey! Tracking your parcel at the end of its journey is brill!
31/01/20 by Bernard Hornby
Good value, quick delivery to Germany (although didnt collect parcel until day after scheduled collection date). Parcel arrived in good condition.
31/01/20 by Claire
Do not use Parcel Monkey!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is the 3rd time that a parcel has not been delivered on time. You cannot speak to an actual person and when you would like an update on when the parcel is likely to be delivered, you have to wait HOURS. This is very unprofessional when you are running a business. If it has only happened once, I would accept this, but three times without an apology or any attempt to rectify the situation is NOT acceptable.
31/01/20 by Shelley
Easy to use, good prices and quick delivery
31/01/20 by Steven Driver
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