We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,502 reviews.
Great service as always
31/01/20 by DR
Excellent as always. And I especially like DHL as the courier as they give you an hour window to pick up your package and so far have always made it
31/01/20 by Gerald Penney
Excellent service. Easy door to door booking and delivery.
31/01/20 by Customer G Gay
Great Service.
31/01/20 by Anthony Jackson
I have not had any complaints from the customer I had it sent to so I presume all is okay!
31/01/20 by DaisyDumps
Great resonably priced service would definitely use again !
31/01/20 by Mrs Lucie Parkes
Easy to use parcel picked up on time
31/01/20 by Customer
arrived fast, no problems, recommended!
31/01/20 by Customer
Great service, my parcel arrived on time in the USA and you guys did all you said you would! Fantastic, Ill use you guys again!
31/01/20 by Phillydog
Great service
31/01/20 by James Astin-Kilgallon
Used parcel monkey a few times now with no issues. Good service!
I would recommend
31/01/20 by Mr Alan Reed
Excellent ! What more can I say ?
31/01/20 by customer John
Easy to book. Reliable service.
31/01/20 by CustomerJohn
very pleased with service and price highly recommended.
31/01/20 by David
Buy a 24 hour delivery service. Takes 2 days delivery #firstworldproblem but sneaky T&C means they can get away with it. Not best business practice
31/01/20 by MPB
Easy to use website and loads of options to chose from. Simple instructions however . . . Selected Parcel Force 24hr and it took 92 hours to get there.
31/01/20 by Ewen Brown
Easy website to use,VERY competitive prices and fast availability of parcel label download--delivery within 2 days following collection. The only point of improvement I would like to see is an email/text advice of collection time,better than waiting in all day!
31/01/20 by MARTIN
Brilliant as ever
31/01/20 by Taher Adamjee Kens Auto Spaes Nottm
I had a really bad experience with Parcel money, I gave them the full address for a parcel. Which they picked up, my parcel was scheduled for a 2 day delivery but this never happened, i waiting a further few days, and my customer still did not get his delivery. I called the company to be told my parcel is sitting in a warehouse and cannot be sent to the address and would be returned to me and I would receive a refund. They then returned my parcel to me and denied me a refund and said this was my fault for typing in an incorrect address. My address was correct and clearly stated were I wanted the parcel to go. I even wrote the address on the parcel itself, and they covered this with black marker. I have never seen anything like this and cannot believe a company this big can get away with something like this. There team member literally emailed me saying: We will be providing you with a full refund as this is no fault of your own and now they are ignoring me!!
31/01/20 by Shereen Ayub (UK)
Excellent service & great value
31/01/20 by Paul Carver
Great service. Very efficient and easy to use.
31/01/20 by Fiona
Did what was offered
31/01/20 by customer
Easy to book courier pick up
Arrived promptly the next day
31/01/20 by Customer
Parcel monkey came up trumps - my sent parcel was tracked to the final door-step. Arrived safely.
30/01/20 by Paul Capricorn
Great, parcel made it all the way to Qatar in 5 days ????
30/01/20 by Customer
Cheap, fast, effective- what else would you want?
30/01/20 by Customer
Easy website to use. Communication was great. Parcel picked up and delivered safely and in time window I was given.
30/01/20 by Customer
Great Service. Website easy to use, pick up was on time & delivery was on time. Will use again.
30/01/20 by Lois Ley
Really good service at a good price for delivery and insurance.
When the package arrives in another country it is better to use the partner carrier website to find when package will be delivered or if you wish to change delivery. If you have problems I have found that contacting parcel monkey gets results reasonably quickly.
30/01/20 by Gordon
Cheaper than going to the courier directly for some reason, never had any issues and have used them on multiple occasions.
30/01/20 by Customer
Simple way to save money. Very user friendly too.
30/01/20 by VM
Easy, quick, reliable.
30/01/20 by Customer
Parcel Monkey UK seems to work well. I send parcels from time to time and the Parcelforce 48 works out about 60% cheaper than going to Parcelforce direct. Unfortunately I have twice had problems with Parcelforce delivery times. NOT PARCEL MONKEYS FAULT. This latest one involve Parcelforce once again not collecting from Post Office on Day One which meant that instead of 48 hour delivery it became over 118 hours!!! I emailed Gary Simpson CEO for an explanation but he is clearly too grand (in his opinion) even to acknowledge my email.
30/01/20 by Malcolm Morris
Very very good, parcel was picked up on time and delivery was also very quick smooth. Thank you
30/01/20 by Customer
Brilliant as usual!
30/01/20 by Ian Clarke
I am very pleased with Parcel Monkey. I used the services four times.
The shipment was never delayed or missing. I sent TVs twice to a European country, and they arrived without any problems.I recommend to everyone Parcel Monkey .
30/01/20 by Milen Stefanov
Excellent service, Our package was delivered within the time frame promised. The website was user friendly, and accompanying information was useful.
30/01/20 by Mrs.Baldry
Easy and cost efficient method of sending a parcel abroad
30/01/20 by Customer
Package arrived on time and in good condition
30/01/20 by Customer
I am regret to say that such a worst service ever I see. I shouldnt have even put 1 star . You lost my 10kg parcel and charged me more than£ 70 and refused to refund me because I should produce original receipts of the gifts I purchased. How do I supposed to know this is going to happen. Its hurt me so much .
30/01/20 by jeyapratheeksha shiju
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