We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,502 reviews.
All went according to plan. Great price.
30/01/20 by John
A customer made a damages complaint to me 7 days after they received their item (including Christmas Day/Boxing Day) and Parcelmonkey would not pay out the money owed despite me paying extra insurance. They gave 5 days from the delivery date to make a claim, (that was VERY close to Christmas) and 10 days from the day of dispatch (what if the item hasnt even arrived by the time those 10 days are up?). How was I meant to make a claim before I was even aware of it? As somebody who has been a frequent customer for a few years, this was frustrating, I had no support what so ever and it took nearly 2 weeks to get some form of conclusion from them, which is ironic since you have to make a claim to them within 5 working days. Yet they will take however long they like to decide whether they will fork out for the insurance or not. I had to refund my customer for the negligence of the courier in the end. I dont want to continue to deal with ridiculous time frames that Im not sure are entirely legal, alongside zero helpful customer support.
30/01/20 by DB
Excellent service.
30/01/20 by CustomerJeremy Barber
great never had a problem with them
30/01/20 by Gordon
Dpd delayed my parcels delievery and would not update the tracking system for 3 days. When I contacted their customer services their Exports services messed up with my reply and not until I contacted the second time I got an actual answer. Unfortunely the wrong one and the recipient of the parcel had already got hold of the parcel by that time! Serves me right for not using UPS as per usual!
30/01/20 by Ana
Briliant, brilliant & brilliant !
Really great service and I would highly recommend it.
I use it a lot for my daughter who is in Uni and forgets stuff at home! so always sending her packages. Also used it to send stuff to Ireland an it was way cheaper than Post Office prices.
30/01/20 by Jane Gough
Parcel arrived at its destination with 36 jars of honey all intact. The customer ordered the day before and I delivered it to my post office . Good work and great value ????
30/01/20 by CHRIS ATKINS
Very Poor communication. Previous experience with parcel Monkey was good. However, I used them to book DPD drop off and delivery service this week. I had booked a 24 hour service , but after 3 days the tracker is still showing the package at the drop off location. Many messages from the Parcelmonkey team asking me to wait until they get feedback from the Courier... The package is already 2 days late - How long am I expected to wait - just for an update!! Next time I will not use DPD or Parcel Monkey as you cannot contact the courier direct to get an update. Very Poor
30/01/20 by SS
I have been using parcel monkey for a number of years now and would never send my UK or Overseas parcels any other way. Parcel monkey are easy to use with great prices plus the information supplied after shipping the parcel makes keeping an eye on delivery easy.
30/01/20 by Lisa
the best! I recommend for everyone!
30/01/20 by Customer
Very efficient , would use again
30/01/20 by Customer
Since discovering parcel monkey it has revolutionised the way I post parcels. My son and his family live in the Netherlands and its been brilliant. I can post parcels full of goodies for my grandchildren and to see videos of their delight is priceless. I just fill the box, with whatever ensuring items that are prohibited, measure and weigh box then go to parcel monkey with the information. Then print of label and take it to wherever directed. The service is fast and painless. Thank you parecl monkey
30/01/20 by Ann
Great value for money just hope it will be this straight forward after we leave the EU love the tracking system and now it looks like there not throwing the parcel around which is great and it seems its getting to the destination quicker. Just wish the customer service would be better if you need to contact them.
30/01/20 by Rosa
cheap and informative.
30/01/20 by carl harris
Easy to navigate. Good choice of services. Price was good.
Email straight away with label.
Will use again
30/01/20 by Emma
I have paid for the express 2-3 days delivery service. Today its been 12 days to be precise and my parcel still NOT been delivered. Its ridiculous that you guys are not serious in what you doing or promise. Seriously very Useless service. Ran out of words as Im very upset at the moment. The tracking still says that it will still take at least 36 hrs to be delivered. Pathetic
30/01/20 by Veejay
Same excellent service
30/01/20 by Customer
easy to use and helpful in making the right choice
30/01/20 by Customer
Parcel should have arrived yesterday, but still not here yet.
30/01/20 by English Heritsage Kitchens
Excellent service from pick up to delivery.
30/01/20 by Joan Paterson
Delivery still not delivered! 11working days on a 6 day service
30/01/20 by Shaun
DHL Windrush keen
30/01/20 by Customer
Easy to deal with and the parcel gets delivered.
30/01/20 by Gerry Kehoe
I have used parcel monkey on a couple of occasions now to send parcels to the USA the service has been quick and easy to use and all at a good price.
30/01/20 by Nicola Passey
parcel was not delivered within claimed day and no trace of the parcel either, i inquired many times and got the same answer to be patience that they are looking into it til day. poor customer service even on their live chat, you wait for so long to get a reply. BIG REGRET STAY AWAY
30/01/20 by Anthony
Overall great!
30/01/20 by Customer
I tried other websites first which were complicated and more expensive. Parcel Monkey was simple to use and very reasonable. Recommended .
29/01/20 by Jocelyn Sampson
Everything went well. Was very satisfied with your service.
29/01/20 by Norbert Nagy
The process was very simple and easy to follow to reduce admin time. Very impressed.
29/01/20 by Jonathan Bowers
Absolutely shocking customer service, have tried for months to try and get them to contact dpd to resolve an issue with why my parcel wasn’t delivered. Still awaiting my refund!
29/01/20 by Grace Scott
Once I mastered the website all went to plan- very large parcel collected next day and delivered in 48 hours - it was great to be able to track progress of delivery.
29/01/20 by Mrs Jean O'Brien
We always use Parcel monkey to send our big packages to Europe, its so easy, quick and convenient! Will continue to use and recommend them!
29/01/20 by Joanne
Easy to use and excellent prices!
Great way to send anything and hassle free.
29/01/20 by Chris Knowles
Good, hassle free choice.
29/01/20 by Robert Porter
We always use Parcel Monkey for sending parcels back home to Crete and to our family in France.
Easy website, great service and fast delivery. Never had a problem
29/01/20 by Ann C
Courier was very abusive to my mother in law then threw paperwork at her first and last time I use them pay extra for a better company
29/01/20 by Michael Heald
Brilliant service
29/01/20 by Customer
Easy to use site. Straight-forward to complete details
No nonsense Posting site.
29/01/20 by Gilbert Gander
My parcels were delivered in 3 different days and I hadn’t been notified about this. I had to take 3 days off work to wait for them. Moreover, they arrived completely destroyed.
29/01/20 by Giulia
yes I was Happy with collection and the Delivery will use the Service again.
29/01/20 by Customer
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