We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,502 reviews.
Very fast delivery, good price. I used to use different courier company but now I prefer Parcel Monkey.
Marie Bausova
24/01/20 by Customer
Low cost, efficient and reliable - whst else do you need to know?!!
24/01/20 by Paul
Absolutely shocking customer service when things go wrong. I often use this company to ship from UK to Spain and normally the boxes arrive within one week with no problem. This time however its be a month since I posted the boxes. I have been led on a merry dance by parcel monkey. They have produced a goods recieved slip that has no apartment number a back to front address and only one box number on it- so who knows where it actually was delivered. I have filled out the same form three times. Where it has been attached in the same email thread Ive been told its missing. I have been told the local courier has tried to phone me but have no missed calls. Ive have asked 4 times to speak to someone by phone with no-one responding to my requests, if the contents of the boxes were not my 3 year old sons Christmss presents it would be a complete joke. Very frustrating, very disappointing as I have previously recommended this courier to other people. Never ever again will I use Parcel Monkey
24/01/20 by Emer Brady
An additional surcharge was applied, the company claimed that the parcel weighed 5.9kg when in fact it only weighed 3kg they also claimed that the dimensions were larger than I had advised which is totally false I have worked in logistics for 30 years and in my opinion you are better off using the courier company directly and avoid this company if you dont want the hassle should a problem occur
24/01/20 by Customer
Parcel arrived safe and sound. Competitive price but did seem to take a while
24/01/20 by Simon
Cheap and efficient.
24/01/20 by Sue R
Everything was simple. My package was delivered from the UK to Turkey in five working days. The tracking system worked well.
24/01/20 by CI
I was happy with service and price from Parcel Monkey but disappointed with service from DPD. I chose a 24 hour, next day delivery but the parcel dropped locally on a Sunday was not collected until the Tuesday. What was wrong with Monday?
24/01/20 by Customer Bob D.
Excellent collection, delivery and website clarity.
24/01/20 by Customer Keith Rymes.
Great value, easy to use and quick communication. No problems at all and have already used them again.
24/01/20 by Hannah
Ongoing amazing delivery services for a SME - thank you PM.
24/01/20 by Audrey Ball
Easy, cheap, on time and good service.
24/01/20 by Sandra Tena Portoles
Very good a great saving
24/01/20 by Gerald Edwards
Excellent quick and cheap delivery to the USA
24/01/20 by Roderic Wood
Pretty good. People who leave bad reviews don’t understand that they’re just getting good prices and aren’t the actual bloody courier.
24/01/20 by Customer
Fast and efficient service
24/01/20 by Matilda Bradshaw
Much cheaper than going direct to post office, less than half the price! Really easy to use, quick delivery, will definitely use Parcel Monkey again.
24/01/20 by andrea woolmer
easy to use, efficient service
24/01/20 by Customer
Sent a box of toys from the UK to Australia, only took a week.
24/01/20 by Naomi
The site was easy to use and the courier I selected picked up and delivered the package as arranged for a reasonable price. However, I’ve just been informed that the weight I provided was incorrect and Parcelmonkey have just taken an extra £40 off my credit card without further discussion or permission. I am perfectly capable of weighing a box and the item would not have weighed as much as they are now claiming. I would also have expected some dialogue regarding an alleged incorrect weight, especially as I think there has been a mistake, as opposed to a blunt email informing me they had taken my money. If the total price to send the parcel had been quoted initially I would not have sent it! Not impressed.
24/01/20 by Customer
You did it again! Thank you
24/01/20 by Anselm
Pick up went smooth and on time, delivery slightly longer than expected.
24/01/20 by Roger Barnard
Insured item worth £100 went missing. The buyer told me it hadnt arrived about a week after due delivery date. Made a claim - refused!! Why? Because you have to claim within 5 days of due delivery (huh!?). This may be acceptable if you send very occasional items and are willing to track all of them every day. I send several items a day and Im expected to keep track of all of them arriving on schedule. You have to be kidding me? Clearly people usually rely on the recipient. This random restriction is obviously so that most claims fail. another courier (28 days from mailing) and Royal Mail (80 days from mailing) amongst many others have no such overly onerous restriction. Never again. Other services re similar cost and more honest.
24/01/20 by MARTIN
Excellent quick way to compare couriers and then sort out labels etc
23/01/20 by Ian Ridley
Great service
23/01/20 by April Mcniven
Easy to use , great price , delivered On time
23/01/20 by Kat
Correct time delivered ,nice service and charge also cheaper than others
23/01/20 by Customer
I always use parcel monkey and have never had a problem. They are ideal for international shipments, I can always track the parcels. Plus delivery is always quick.
23/01/20 by Ian Thomson
Very easy to use - no hassle
23/01/20 by adrian johnson
This is amazing and so easy
23/01/20 by Customer
I have just received a notice that the company is charging me additional charge 7.54£. Apperently my package was 3kg instead of 0.75kg when I weighted it. That is of course complete nonsense. They are just taking advantage of their rules that you have to sign in order to send the package. Completely dishonest! I was trying to find some phone number of who to call or complain but couldnt find any information on their website. They suck!
23/01/20 by Iveta Richings
delivered europe quickly and safely
23/01/20 by David Thomas
It was great service
23/01/20 by Customer
Excellent. First time sending a parcel from UK to Spain. Definitely use this company again
23/01/20 by Sue D'Arcy
Quick delivery
23/01/20 by Customer
easy to use site informative clearly laid out.
23/01/20 by Mr Steen
The parcel was stolen, which was admitted by your investigator of the case. Also accepted payment for insurance and yet refuse to pay out anything not even the money I paid for insurance or for sending the package. I never had to deal with such a ridiculous company.
23/01/20 by Annamaria
Brilliant and straight foward service. My first choice couriers
23/01/20 by MRS G
Great service. Delivered earlier than quoted.
23/01/20 by Customer
Booked a collection but they never came to collec it. Tried to contact Parcel Monkey but they do not have a customer service telephone line/ chat. I will never use them again.
23/01/20 by Customer
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